We booked a holiday cottage this year through an agency. The booking info said that sheets and towels would be extra - £17 for a double bed set, £15 for a single bed set, £10 for towels comprising one bath towel and one hand towel. I thought it was pretty expensive but booked the bedding (but not the towels) as we didn't want to have to carry it with us. I was however less than happy to arrive after a long journey to find none of the beds were made up despite the fact that they insisted on a 5 hour gap between when people have to vacate and when they will allow the next batch in.
I realise that we had a choice whether to go for this option, but I've never been in any other holiday cottage where the beds weren't made up, and it feels a bit like airline scams to make the basic price look better than it is - by the time you've decided which cottage you want, checked availability and ploughed through the booking procedure you're less likely to cancel everything because of the bedding issue. The agency operates in a popular destination so it's quite difficult to find somewhere, and in this case we were booking at quite short notice so had even less choice.
I know, first world problem, we could have junked the whole thing and gone elsewhere - but AIBU to feel it leaves a bit of a bad taste?
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70 replies
Icimoi · 29/08/2014 08:16
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