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To punch the cat groomer in the face

(43 Posts)
awsomer Sun 17-Aug-14 20:40:24

I've just had such a surreal experience and I need a bit of talking down.

We rescued a cat last year. She was used for breeding (not as a pet) and never fully domesticated. We accepted when we got her that she'd never be a lap cat and were perfectly fine with that. We fell in love, she needed a home, we gave her one.

Fast forward a year. It turns out she's actually much more eager to be a 'pet' than we ever thought. She loves a cuddle, comes to you when you call her, follows you around the house, etc. which is great because we worked so hard to get her to trust us. She's still timid though and ridiculously timid with strangers (hides from them mostly). She won't be picked up and she hates being brushed on a specific spot near her tail (but otherwise ok with brushing).

Last week we noticed that she had a matt on that spot. Think 'oh well, time to get the professionals in'. Google experienced groomers, ones who specialise in timid cats, read the reviews on her site, book her.

Today she turns up and I can't even describe what happened...

We spoke on the phone before the big day and groomer tells me cat needs to be in the cat box, which I dutifully do. The cat then sits in the box for an hour because groomer is 45mins late. Groomer finally arrives. I warn her that the cat will just want to run and hide if given the chance, the groomer opens the cat box. The cat obviously scarpers. Groomer is surprised.

Groomer tells me to pick her up and bring her to the table. Tell groomer that she's so timid she won't be picked up. Groomer is surprised. Tells us to do it anyway. 'Fair enough' we think 'we have to get her to the table somehow'. Pick up cat. Cat hates it. Take cat to table. Cat hates it. Hold cat down onto table. Cat hates it. Groomer shears off all her back fur. Cat hates it. Has now taken out wedges of my dining table that we're pressing her into. Cat screams. Cat wees. Cat finally gets loose and hides in a corner.

Cat groomer basically blames us for not being enough in charge of our cat. She tells me off for looking like I'm about to cry. Lectures offers advice for a bit such as 'the best way to get cats used to being picked up is to put them in a bag and carry the bag around for an hour a night'. Finally packs her shears back into her bag, takes £40 payment and leaves.

I know that at the end of the day it's just a cat I'm getting upset about but this woman was supposed to be a specialist and I'm now left with an even more timid cat, cat piss clothes and carpet and my wallet short £40. I'm so angry I'm shaking.

Tikimon Sun 17-Aug-14 20:42:24

Why did you pay her? I wouldn't.

Floralnomad Sun 17-Aug-14 20:42:32

Next time take her to the vets ,they can sedate her if necessary to clip any matts off . TBH the groomer sounds like a nut job.

ohfourfoxache Sun 17-Aug-14 20:45:13

Fucking hell she sounds ridiculous!

Be sure to leave an accurate review angry

bumpiesonamission Sun 17-Aug-14 20:46:00

wtf. Poor cat and you. When you day sheered all hair off back do you just mean the matted bit?? imagining reverse mohawk

wildfig Sun 17-Aug-14 20:47:05

Poor little cat! I would leave a review on the stupid groomer's website detailing all this - if I had a timid cat there's no way I'd want to risk this sort of experience!

Am also shock that you paid her, but presumably you were more focused on the hysterical cat by that point.

ChaircatMiaow Sun 17-Aug-14 20:47:43

YANBU that woman doesn't know a thing about cats and I would be tempted to take the shearers to her own head.

Give the cat a few hours and completely ignore him and he will come round again.

I'm so angry on your (and your kitty's) behalf.

awsomer Sun 17-Aug-14 20:48:20

Exactly like a reverse mohawk bumpies! Much more than the matted bit.

That's exactly the question I'm asking myself now tikimon I'm an idiot.

Leeds2 Sun 17-Aug-14 20:48:51

You poor thing. Hope cat is OK.

I would leave an accurate review too.

CarmineRose1978 Sun 17-Aug-14 20:51:43

Carry her around in a bag? WTF? Surely that's the best way to make a cat hate you? What a silly cow... Definitely leave a bad review! Your poor kitty...

YouTheCat Sun 17-Aug-14 20:52:06

What an awful person. Your cat sounds like mine. It took 18 months before she would tolerate being picked up and then it has to be done in a very gentle, non-threatening way or she bolts.

Make sure you leave some very negative feedback on that woman's page. She hasn't a clue about cats.

awsomer Sun 17-Aug-14 20:52:52

I'm so glad you don't think IABU!

Thanks for the advice. It's definitely vets for us next time.

hoboken Sun 17-Aug-14 20:57:33

My beloved Hobocat sometimes gets matts in his fur. He will not tolerate the vet's electric clippers as he hates the sound (cue vet with lacerated forearm), so he is sedated, clipped and returned to us a happy cat, for less than you paid an incompetent groomer.

Nanny0gg Sun 17-Aug-14 20:58:08

This happened to us with our very long-haired timid pedigree at a vets! He refused to be brushed or combed so we had to take him.
Came back shorn! Ruined his mane. Luckily it has grown back.

We eventually found a groomer who could do it all by herself - very firm but kind. No anaesthesia, no help.

And he looks lovely.

Keep searching. There'll be someone good out there.

theeternalstudent Sun 17-Aug-14 20:59:28

Yip she sounds like an idiot.

Was the matted bit on her back jus higher than her tail?
That's quite a normal place for cat's to get their hair matted as they can't reach there to clean.

My cat is also a timid cat/bit wild/hates vets. What I do is wrap her up in a towel and cut off the matted bits. For the 5mins it takes she is upset but a lot less upset than a trip to the vets or crazy cat grooming lady.
She comes round after a wee whilst.

IAMACLANGER Sun 17-Aug-14 21:00:03

I am really sorry about your experience... the groomer person sounds terrible - I thing you should report (somewhere).
However... It is not 'just a cat'. She (cat) is a member of your family and someone has just abused her. Now is the time to regain her trust. Sorry... I'm not being horrible.
We have a cat. A lovely cat (though defo not a lap cat- and had since 12 weeks). He loves being brushed (to a point). Any lumps and you can pull them out - gently (ask a vet to show you how).

Itsfab Sun 17-Aug-14 21:00:06

She is not just a cat!! smile

Definitely complain about the groomer. Tell EVERYONE including the vet what happened and hopefully she won't get any more people and animals to be horrible to.

Clearoutre Sun 17-Aug-14 21:04:57

So sorry to read this after all you hard work with your cat. Putting the groomer to one side does your cat need any further treatment or has the (over) shaved area resolved the matting issue?

Back to groomer - I think you need the opinion of an actual professional groomer to verify your concerns before complaining. Perhaps just an innocent call without mentioning the incident to one or two other places to see what they would/wouldn't recommend for an area of matting on a very timid cat I.e. I can't pick the cat up, how would you deal with that and should only the matted area be shaved or the whole of the back? etc. Then pick up your concerns with this other groomer - may be put it in an email and send a photo saying you're very concerned about her method, the (unnecessary) extent of shaving and the physical/emotional results.

DON'T punch anyone, though I appreciate you're protective instincts!

Fubsy Sun 17-Aug-14 21:05:19

Wow - doesn't sound like she knows much about cats at all. Grooming them isn't going to be anything like doing dogs.

Does she work alone or does she have a manager you can complain too?

awsomer Sun 17-Aug-14 21:10:35

No, you're absolutely right, she's not 'just a cat'. I've just re read that bit and it doesn't sound right. And to be fair I am full on in love with this cat.

Yes theeternal it was just a above the tail. Your idea sounds great but I think next time we'll be off to the vets. smile

I'm going to write a review when I've calmed down a bit more. ATM I think it will just come across aggressive! If anyone has any suggestions of what to write I'd love to hear them.

awsomer Sun 17-Aug-14 21:16:46

clearoutre that's an excellent idea! Thank you smile

Tikimon Sun 17-Aug-14 21:20:19

How about

I hired X to come to my home to groom cats on the assumption she had worked with timid cats before. When she got to my house, I had my cat in a carrier as requested. I warned her my cat was timid and a flight risk. When she opened the carrier she proved to be very inexperienced with cats. She allowed my cat to escape from the kennel when she opened the door, got verbally aggressive when my timid cat didn't want to be held down. She stressed my cat to the point of urinating in fear, and yelled at me because my timid cat was indeed timid. The actual grooming job came out haphazard and unprofessional looking. I'm now left with an even more timid cat, cat piss clothes and carpet and my wallet short £40. I expect more out of someone that calls themselves a specialist. I would not recommend her around any animal, timid or not.

On a side note, my dog always had to be sedated just to get his nails trimmed. We tried with him awake and it sounded like we were murdering the poor guy the way he was yelping and howling. It was one of those "parenting to other parents" moments where I loudly over explained it to "the dog" that we were just trimming his nails and we weren't actually hurting him. grin

BringMeSunshine2014 Sun 17-Aug-14 21:28:51

awsomer - bloody hell, you poor things sad I'd have had a few choice words for her and I wouldn't have paid her. What a bitch. Definitely leave a damning review. I'd be a bit harsher than Tikimon, but hers is probably a better idea.

Poor cat - I hope you regain her trust soon.

DertieBertie Sun 17-Aug-14 21:34:42


Your poor mog! That groomer sounds awful, I think my cat (also nervous about being picked up) would cause some serious injury about my person if I put him in a bag!

jeanswithatwist Sun 17-Aug-14 21:39:08

op your post brought back some awful memories. a few years ago our (rescued) cat had a couple of mats in areas she doesn't like being brushed so i took her to the local cat groomer who charged 85 QUID.....shocking place, long story but to summarise, the cat got ring worm a couple of weeks later which we are sure she got from being shaved (in the mat areas). long and short of it we spent hundreds getting her skin treated (two different vets, first was shite) all because (probably) of this cat groomer. stil can't get over the 80 QUID. our poor cat, she had to be shaved totally in the end, she looked really pathetic but her sking was in a terrible way. the groomer asked us when we collected her what colour we wanted her nails painted.....hmm

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