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Undercharged. WWYD?

(227 Posts)
Haffdonga Thu 31-Jul-14 18:15:26

OK, so what would you honestly honestly do? Not what is the right thing or what you would like to think you would do, but actually really do?

Today I bought 3 items in TK Maxx. They were all processed at the till, tags removed etc. The bill came to less than I'd expected and I assumed that something had been reduced , hooray.

When I get home I check the receipt and find that a pair of school shoes was not included on the bill. I think they were £25-ish. To go back and pay now would involve a return journey into town and parking costs. Plus Dh is facing redundancy for the second time in 3 years so we're feeling very poor.

You'd go back and pay, wouldn't you?

Namechangearoonie123 Thu 31-Jul-14 18:18:11

No, I wouldn't

The amount of times I've been overcharged would allow me to equalise it in my mind

Panzee Thu 31-Jul-14 18:19:41

I did once, but at an airport. I figured I didn't need bad karma getting on a plane!
I wouldn't judge if you didn't, but if you've thought about it, you should do it, at least I would.

monkeyfacegrace Thu 31-Jul-14 18:19:52

Would I bollocks go back.

CoffeeTea103 Thu 31-Jul-14 18:20:45

I think I would. I believe in it coming back to you, you might need to pay something when you really can't.

BreakOutTheKaraoke Thu 31-Jul-14 18:21:20

Nope. As someone who works in a shop, I can tell you that the likelihood is that this will go unnoticed until stocktake, then it will be written off. No one person will be blamed for it, or charged for the item, as they don't know they've gone.

Haffdonga Thu 31-Jul-14 18:21:33

Monkeyface grin

HerRoyalNotness Thu 31-Jul-14 18:21:33

I would, but I'd probably ring them instead of going back in. Or tell them I'll go in when convenient.

If you were overcharged, you'd ask for the refund, it should be no different when you're undercharged.

Chasingsquirrels Thu 31-Jul-14 18:21:35

If I notice in the shop at the till, paying the tab in a pub after a meal, etc then I would say.

If I don't notice at the time, and only did so when I get home and looked at the receipt for some reason then I wouldn't do anything.

thegreylady Thu 31-Jul-14 18:22:20

I probably wouldn't but it would prey on my mind.

dexter73 Thu 31-Jul-14 18:23:06

BreakOutTheKaraoke - if someone did return to pay for something that had been mistakenly missed off would you repay their extra costs (petrol+parking)for returning to you?

resipsa Thu 31-Jul-14 18:23:32

No way go back - in contract law, the advertised price is only a preliminary and when they accept your payment, the deal is sealed. So, they accepted £0! Nothing for you to have a conscience about al all!!! I bet if the tag had said £10 and the till showed £20, they'd have quoted the same at you.

monkeyfacegrace Thu 31-Jul-14 18:24:59

I've been in retail for a decade at management level.

It's really not rocket science to charge correctly. The amount of people with limited bloody brain cells who can't work tills really boils my piss.

Why on earth should you go out of your way to go back? I'd be en route to the shop for a nice free bottle of wine and the biggest box of chocs around.

And fwiw, there's no such thing as karma either.

pregnant and on the warpath today

ClashCityRocker Thu 31-Jul-14 18:25:00

I would think about going back, but if it involved quite a bit of effort, I probably wouldn't.

If it was somewhere I used regularly, or the undercharge was for a much larger amount in probably would - and have done, in fact - we bought a new fridge freezer and they only charged us delivery.

Haffdonga Thu 31-Jul-14 18:25:22

I like your thinking resipsa but I guess as the receipt doesn't show the shoes, they technically haven't sold them to me for £0 as the transaction wasn't completed.

kinkyfuckery Thu 31-Jul-14 18:25:42

I wouldn't.

zzzzz Thu 31-Jul-14 18:27:09

Call them and pay over the phone, if not possible take them back. I wouldn't send my child to school in stolen shoes.

Pobblewhohasnotoes Thu 31-Jul-14 18:28:10

No I wouldn't go back. This happened to me once in H&M, I figured their multi million pound business was not going to miss the pair of trousers they forgot to charge me for.

riverboat1 Thu 31-Jul-14 18:28:11

I wouldn't go back. Not to TK Maxx. If it had been a small independent shop I might act differently.

AnythingNotEverything Thu 31-Jul-14 18:28:18

I wouldn't go back. You're overcharged often enough that it all evens out in the end. You weren't dishonest, just an accident in your favour.

ClariceBeanthatsme Thu 31-Jul-14 18:28:40

Also the sales assistant who served you would get in awful trouble then you would have that on your conscience.
No best keep them its for the best wink

paintedfences Thu 31-Jul-14 18:29:01

Nope, definitely not. A small independent retailer sure. TK Maxx, no.

CoffeeTea103 Thu 31-Jul-14 18:29:06

But op if you were overcharged in pretty sure you would even go back to the store to get your money back. It's not about the store being big enough not to miss a pair, it's about you being an honest person.

Mckayz Thu 31-Jul-14 18:29:17

I wouldn't call them stolen if the staff didn't bother to scan them.

merce Thu 31-Jul-14 18:29:55

I would go back and do the decent thing. Anything else is stealing - no matter how you try to dress it up in your mind. Sorry!

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