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To think if you pay £50 for a PC repair, then that PC should be repaired?

(17 Posts)
Svrider Fri 11-Jul-14 13:28:10

Foned national computer repair place -knowhow- who told me £50 towards repair around £20 parts, take one week to 10 days max.

This was April
Still no pc
Still no repair
Still no date for repair confused


Svrider Fri 11-Jul-14 13:29:13

Taking dog a stress reducing walk
Back later to see if IABUshock

littlewhitebag Fri 11-Jul-14 13:34:40

Did you send the PC to them? Have you called them? I rather suspect your PC is lost or broken. Either that or it is not a reputable place and you have been the victim of a scam?

I take mine to a little place locally and they sort it in a week.

SadOldGit Fri 11-Jul-14 13:48:28

If it is the place i think - they are shite and customer service is awful.

Took one laptop - was told it need X - paid, and arranged for dad to collect as we were on holiday, dad went X hadn't worked ,now needed Y (megabucks) so did Y and by time I was back - but no laptop - money taken but now they were refusing to mend it as it should have gone to the manufacturer in first place.

I had minor hissy fit in shop - demanded to see manager, turns out they should never have offered to do anything as it needed to go to manufacturer, apparently they only thought X might work - to which I said if they had told me it might not I wouldn't have approved it. Eventually got all repair money back (as none of it had done didley squat) and a hefty reduction off the cost of different laptop as they admitted they had no idea what was wrong and I could keep spending money on useless solutions.

HappyAgainOneDay Fri 11-Jul-14 14:01:41

Trading Standards, OP?

You can contact your local Trading Standards or the one local to those who have your PC.

londonrach Fri 11-Jul-14 15:57:18

April and it's now July. I think they lost it. Complain and demand it returned....

hebe242 Fri 11-Jul-14 18:35:55

I'm in the same boat as you with the same company. They have had the computer since early May. I get a phone call regularly saying they are waiting for a part. If I ask anything more they say they don't know anything else. They are useless.

Svrider Sat 12-Jul-14 08:09:50

Thanks all
Read reviews (belatedly) and they score 1/5
Over 200 complaints
They've now said it needs a motherboard (it doesn't)

So now stuck paying for a repair it doesn't need (using parts they STILL haven't got) or having it returned broken but no refund angry

>googles trading standards>

Svrider Sat 12-Jul-14 08:12:34

Little white bag
Used comet/pc world as they are "a reputable company"

Think ill take it to a "bloke in a pub" next time

hebe242 Sat 12-Jul-14 08:22:34

I got told it needed a new motherboard. I argued it didn't and suddenly it needed a new on off switch instead. I'm tempted to contact bbc watchdog programme. Apparently the more people who complain about the same company, the more likely they are to do a feature on them.

ouryve Sat 12-Jul-14 08:29:32

Replacing a part in a pc is a 5 minute job. It sounds rather dodgy.

Thumbwitch Sat 12-Jul-14 08:32:39

That's very bad. Did you say it was Comet? Write to their Head Office and say that you refuse to pay for work that has not been carried out and if they do not return your still-broken PC forthwith you will be taking matters further with the appropriate bodies.

I used to use a little bloke in a corner shop - it was still £50, but if they didn't fix it then you didn't pay - which is normal decent behaviour!

borisgudanov Sat 12-Jul-14 10:08:38

Kmowhow at PC World is utter shite and totally useless IME. Also very expensive. You are better off with a little PC shop in the street.

I'd send the a letter prior to action if I were you, and then sue.

sleepyhead Sat 12-Jul-14 10:17:52

I am a pathetic mousy person when it comes to complaining, but PC World's Know Nothings enraged me so much when they fucked up my laptop repair (sold by them, broke with weeks, tried to charge me £££ for data recovery when it was their fault the data was potentially lost) that I stood in the middle of the shop throwing an almighty hissy fit until they agreed to do it for free.

I'm still a bit blush at the memory of the public rage-fest, but it appears to be the only way to get them to right their wrongs.

gamerchick Sat 12-Jul-14 10:24:27

You're better off going to a high street repair shop rather than a big name. Much better service.

Is it a desktop? Most parts are dead easy to replace yourself.

SadOldGit Sat 12-Jul-14 10:32:30

As I mentioned - they are very good at taking your money - doing a repair that doesn't work(they then claim they never guaranteed it would) and surprise surprise it needs a new motherboard (seems to be their stock answer). Complain. complain., complain - they will refund your money if you stick at them - or in my case a 21 year old DD straight from her 4th night shift (and no sleep) putting her case forcefully (you said you would repair it - you haven't I want my money back ) - she may have had a wild look in her eye that startles most grin

their strategy appears to be to get you to pay for as many things as they can con you out of. When I said "this is throwing good money after bad , you have no idea if these very expensive repairs are going to work and this laptop is just over a year old (but was under year when we took it in) they caved

Daniel2803 Mon 21-Jul-14 23:31:32

Hello everyone - just been reading this thread and I must say i'm utterly disgusted by the service that you - these people give the IT service a bad name! I run a local IT support and repair service in kingston. I'm happy to look at your PC's and fix them - on top of that I will gaurentee that I will charge you less. Please have a look at my site or give me a call on: 0788 078 6214 - daniel

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