Not sure that this is in the correct section - just felt like moaning about Mothercare
I purchased a Britax Xtensafix on 26/10/13 from Mothercare. Last week I was speaking to my SIL who was looking to buy a new seat from my nephew. He tried ours and they liked it. She went on-line to purchase it and found it had been recalled by Britax on 12/11/14 as it failed Which? and ADAC tests. I contacted Mothercare who were aware of the recall and they confirmed that they would a full refund with the receipt. They did - no problems. Whilst retrieving the receipt I found a copy of the fitting paperwork. This included my name, address, email, phone number and car registration together with product details.
I am more than a little disappointed with Mothercare for not contacting me. I appreciate they are a large retailer but when they hold such detailed information and it is a safety issue I would have expected Mothercare to have the IT systems in place to make contacting purchasers easy. In addition, unless I am being dim (which I may be) I cannot find a "Recalls" section on their website.
I have no reason to trawl car seat websites looking for recall notices and wouldn't have known if not for my SIL.
AIBU?
Please or to access all these features
Please
or
to access all these features
AIBU?
Disappointed with Mothercare
16 replies
Pedders006 · 16/06/2014 09:26
OP posts:
quietbatperson ·
17/06/2014 12:39
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Message withdrawn at poster's request.
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