Hi all,
Long time lurker, but very infrequent poster, but just had to vent about my dire experience at Wilkos and to get some advice! Not sure if this is the right place in the forum and rather a complicated story, so here goes:
I ordered 4 items at a total cost of 300 from the Wilko website about 3 weeks ago
After placing an order, I didn't hear anything regarding delivery so had to chase the couriers directly to arrange a delivery time
The delivery arrived on the designated day, but the couriers only had 1 of the 4 parcels (a dining table without the chairs).
I contacted Wilkos immediately who said they would investigate
After waiting 24 hours, I hadn't heard anything so recontacted them, and got the same response
Another 24 hrs later, I demanded to speak to the team leader who arranged for a repick and for the order to be redelivered on Fri morning - I confirmed this would be ok, but stressed that due to work commitments, it would have to be a morning slot
Fri morning, I waited around, no sign of couriers by 11am, so phoned Wilko who said, no they're coming in the afternoon!!
So they said they would rearrange the delivery for Sat morning (today)
No sign again, so phoned up (yet again!) and turns out the delivery isn't on the lorry this morning
I'm pretty irate by now, and ask for a cancellation of the order. They said they could only refund the order in full if I return the dining table. I can't afford to spend yet another day waiting for the couriers to pick up the table to get a refund and it is useless without the chairs. They are willing to give me 50% off the full price of the table, but as it's part of a set, actually the price I paid for is considerably less than what they're offering.
Sorry to ramble, but am I being unreasonable to expect them to just refund my order in full and just let me keep the table (that won't be used)? I'm not fussed about compensation but can't afford to take another day off work to let them collect the table?
I've always had excellent experience with large deliveries online, so not sure what to do in this case?
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AIBU?
To be expected to be compensated for failed online deliveries multiple times?
2 replies
Sipkin · 03/05/2014 14:40
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