Yesterday I posted about my dd's new car seat which was cutting into the back of her legs. After some helpful suggestions and sitting dd in it to work out what was causing the problem, I found that some decorative piping across the bottom of the seat where her legs rest was causing the marks on her legs.
I wrote to Kiddicare to state my concern about this and have had a bit of a crap reply as follows:
"I am afraid this is not a manufacturing fault, the section is raised and will leave marks where the legs are resting. If this has only been used the once and you have the original packaging you can return this to us if unsuitable for your needs.
Kind Regards"
Would you be happy with this as a reply? I'm not able to send it back as the box has been outside with the recycling and is now mushy! I don't know what I was expecting them to say, but I just don't feel they're particularly caring that this product can cause children quite a bit of discomfort. AIBU to feel this way? What should I do now?
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AIBU?
To be a bit upset with this resonse?
10 replies
babybearsmummy · 23/04/2014 16:22
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