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to complain about this nurse?

(14 Posts)
KeepCalmAndLOLKittens Thu 03-Apr-14 13:02:46

My DM has cancer and is being treated with drugs. They are causing really unpleasant side effects like sickness and blistering, but more worryingly her previously low blood pressure is now very high - so much so that the hospital would not allow her to have any more until it stabilised after two weeks.

Along with testing her blood pressure daily using a monitor supplied by the local surgery, she is having frequent blood tests.

Last week, when taking bloods, a practice nurse suggested that, as mum had another test for a different reason booked for a few days' time, she could just do them both there and then. Mum declined (politely - she is never anything but) and explained that the GP had requested them on that specific date for an accurate measure of her response. The nurse then consulted someone else and insisted it would be fine, but again mum said no, and explained further that she was having to monitor her blood pressure and the test was to be done as planned on the day of the next appointment.

At this the nurse became huffy and asked if the BP monitor belonged to the surgery. When mum replied it did, she told her she had to bring it back for patients who needed it shock, directing my mum to a poster to that effect.

Mum didn't but has now been taken off the drugs again due to high blood pressure.

AIBU to be fucking LIVID at the suggestion that my DM, who is struggling with this shit and has rarely been unwell in the past, is some sort of drain on the NHS? I am tempted to poke my nose in and make a complaint to the practice manager on her behalf.

KeepCalmAndLOLKittens Thu 03-Apr-14 13:03:46

Reading the back I am even more furious.

isisisis Thu 03-Apr-14 13:08:20

I normally come on these type of threads to defend the health care professional but this time I really can't. I'm sorry your mum has been treated in this way. I would make a call to the practice manager to discuss it, but bear in mind they're limited in what they can say to you due to patient confidentiality. I hope your mums bp stabilises soon.

Latara Thu 03-Apr-14 13:30:20

I'm a nurse and to me, it sounds like that nurse has 'Little Hitler Syndrome'. Your mum sounds nice.

quietbatperson Thu 03-Apr-14 13:34:12

Message withdrawn at poster's request.

jeee Thu 03-Apr-14 13:35:49

What does your mum want to happen? I think you're well within your rights to complain, but this may not be what your mum wants.

Best wishes.

KeepCalmAndLOLKittens Thu 03-Apr-14 14:11:28

I spoke to the practice manager and stated that I wanted her to be aware of it, not to make a disciplinary issue out of it because I don't want to make things uncomfortable for my DM, who has many such appointments ahead of her. If it ever happens again I will have all guns blazing.

isisisis Thu 03-Apr-14 19:03:11

Sensible approach OP.
latara I think there's an epidemic of that.

Onesleeptillwembley Thu 03-Apr-14 19:07:20

You do need to complain, yes. How many other people has she/will she do this to? And frankly, when you're seeing a nurse you're not usually at your best, which would make this even worse. All the best to your mum.

Onesieone Thu 03-Apr-14 19:10:14

I think this nurse was perhaps trying to be efficient in offering to do the test early. However when ur Mum explained why it was to be done later the nurse acted really unprofessionally. I am a nurse and it seriously annoys me when fellow "professionals" let themselves and our profession down. Especially considering what ur mum has been through. Hope she gets sorted soon.

SoleSource Thu 03-Apr-14 19:19:22

I agree with Letara. Complain!

SoleSource Thu 03-Apr-14 19:19:45

I agree with Letara. Complain!

Wantsunshine Thu 03-Apr-14 19:20:23

Yes, complain. Might stop her in her tracks being unpleasant to another patient if her boss has a word with her. Hope your mums health improves soon.

RedFocus Thu 03-Apr-14 20:03:35

All the best to your mum op thanks

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