Does anyone work for customer service for an airline, or have any secret insight? Because I'm convinced that they absolutely do not give a shit about customer service, because it's dire across all the airlines and they know that it doesn't matter. Is this unreasonable?
Example: I flew with United for many years when I travelled for work, and I knew my FF number by heart. They merged with Continental and unbeknownst to me, my FF number was changed. I carried on entering my older number when flying on partner airlines in Europe, and it was never rejected. Now, I've lost 100K miles on United because of... an idle account! I was, of course, using the wrong number because they changed it.
I've been sending emails back and forth to United and they just do not give a shit. When I try to explain this situation, they see idle account and they just say Dear Mrs Truffle we took your miles because your account was inactive and here's a link to our policy.
I actually have ticket stubs from partner airlines with my old FF number on it and they still don't care to see them.
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Airlines. Customer Service. Does anyone work in it?
13 replies
TruffleOil · 02/04/2014 10:01
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