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To ask for your help in resolving this? Disagreement with builders

(5 Posts)
Plumsauces Fri 28-Mar-14 21:07:05

I'm at a loss on how to proceed and would like some calm and reasonable advice please as I fear my pregnancy hormones are taking over!

I am 8 months pregnant and we are about to move into a new leasehold flat. There is a strict freehold company who request permissions and licences be obtained via their solicitors before any structural work is done.

The directors of the freehold company live on site.

We wanted to replace a 30 year old boiler before moving in, and made arrangements for a reputable local firm to do the work. We made it clear to them they must utilise the existing hole in the wall for the 'flue', and not alter the external wall of the building in any way or else we would need a licence to carry out the works. So far so good, we agreed this with the managing agents and gave the local firm access to the property.

They arrived to do the work - sent someone who had not been there when they quoted the job. And set about making a big hole in the wall for a new 'flue', just a few inches away from the original one!

The directors of the freehold company arrived on site, and we then received notification via our solicitor that we will be incurring the costs of obtaining a licence and will need to pay for a surveyor to inspect the work.

Our plumbers did not call us to tell us any of this had happened. They agreed with the directors on site that they would repair the brickwork to their satisfaction.

We called the plumbers, completely confused as to why they have made another hole in the wall. They lie and tell us the directors of the freehold company told them they had to place the flue in this new position ....

Rather than get into a dispute we agree with the plumbers that they will complete the job, payment on completion as per our original agreement, and they will also contribute just 15% towards the large legal fee of we now have to pay. We're not happy with this contribution but for the sake of moving forward agreed to it.

The following day the plumbers contact us to say we have made it very difficult for them to work with us! and they will only complete the job, if we pay upfront.

They have already proved to be dishonest and we are very reluctant to pay up front because trust has been broken.

They are still holding the keys to our property though. And we are without a boiler and still have 2 holes in the wall. They have done the pipe work however.

Do they have a right to insist we pay upfront?
Can they re enter our property without our consent?

What can we do to move forward? We want them to complete the job but under the terms we agreed - payment on completion.

Any advice would be very much appreciated.

JerseySpud Fri 28-Mar-14 21:11:36

I think you are better posting this in legal

Plumsauces Fri 28-Mar-14 21:17:09

Thank you, I've just done so.

Posted in here for the traffic as we need to resolve tomorrow before leaving for work trip.

Plumsauces Fri 28-Mar-14 21:28:15


Sallyingforth Fri 28-Mar-14 21:34:11

You do need legal advice I'm afraid. You're not going to be able to deal with such a company without.

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