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To complain

(24 Posts)
ilovemydoggy Sat 15-Mar-14 10:07:34

My friend reckons i will loose the ladies job who i had complained about and i should have just left it.

Was in Mcdonalds yesterday (needed something quick to eat) i have to have no mayo in my food so takes longer then normal. Took ages for anyone to serve as they was all talking, finally got served and ordered our dinner. Everything was on the tray except my wrap. The lady who was serving us had her back to us and talking away we saw my wrap come down but could not get her attention. Another server come up about 3/4 minutes later and looked at it we said thats ours and she gave it to us and she finishing serving us sauces etc. I only said in passing that it had been there a few minutes and if the lady had stopped talking to her friends we could have it sooner. I was happy to leave it at that and mention no more, but while we was eating the lady who we had said that about come storming up to our table and started shouting at us that she was not talking and that it hadnt been there it had just come down the shoot when i said you was talking and it hadn't just come down she started shouting again at this point i was really annoyed and asked to speak to the manager. A lady come down to speak to us and said she would talk to her but couldn't do anything as she was the same level as her. I then asked to speak to the manager like i had asked. Manager admitted she was totally in the wrong and she had sent somone over making out to be the manager as it isnt the first time she has had complaints and she will be taking this alot further now.

So was i bu to complain? i wouldnt have if she hadn't come over to us shouting, will she loose her job?

sorry so long.

MammaTJ Sat 15-Mar-14 10:13:17

If she loses her job, she really only has herself to blame for her behaviour, not you for complaining.

TwittyMcTwitterson Sat 15-Mar-14 10:13:57

I'm shocked. She will have lost herself her job. Shouting at a customer is just a basic no.

olbasoil Sat 15-Mar-14 10:14:55

You were right to complain. It doesn't matter if your eating in Mc Donald's or dining in the Savoy, no one should treat a customer like that.

DumDum32 Sat 15-Mar-14 10:15:24

YANBU how rude of her. She sent someone to your table pretending to be a manager shock that is just terrible behaviour. If other people have complained before she obviously has a pattern of this behaviour. You did the right thing if u can't do your job right u shouldn't be there simple as that! There are people out there who would love an oppourtunity to work but don't get the chance (I know it's just McDonald's but it's a job). I would have been furious too & done the same thing.

AlpacaLypse Sat 15-Mar-14 10:15:27

Doesn't matter whether it's MacDonalds or The Ivy, her attitude and behaviour were unacceptable and if she loses her job she'll only have herself to blame.

pictish Sat 15-Mar-14 10:18:35

She lost the job herself, because if that's the way she conducts herself, it would not have been lomg before she did something else outlandish and unacceptable.
Don't worry about it.

skittycat Sat 15-Mar-14 10:18:49

When you say you could not get her attention - what were you doing to try and get her attention?

You were not unreasonable to complain about the way the first server reacted, that was totally unprofessional and unacceptable behaviour. It is not your problem if she loses her job based on this episode, as from the sounds of it there have been other incidents that have occurred that involve her, and may just be the final event as such.

I do think however, that the comment that you made to the other server could have come across as a bit snide to the first server. If you had an issue then you should have said something to a member of management straight away rather than making a little comment to the second server. I am not defending the way the first server acted, but your original issue would have been better told to someone who could have done something about it rather than the second server who would be at the same level as first server.

I would also, if i'm honest, complain via email. It is rare that I would recommend doing this, but the manager basically admitted to you that she did not want to have to deal with this colleague and got someone to come across and pretend to be a manager to deal with it instead, which is not acceptable. Managers are there to deal with issues like this, not to designate so they don't have to. (And i'm talking as a manager in retail)

pictish Sat 15-Mar-14 10:21:48

I do think however, that the comment that you made to the other server could have come across as a bit snide to the first server. If you had an issue then you should have said something to a member of management straight away rather than making a little comment to the second server.

Disagree with that. It was a throwaway comment on the spur of the moment. She expressed her annoyance in a casual way. We all do that from time to time.

skittycat Sat 15-Mar-14 10:24:50

Disagree with that.

Fair enough, we will have to just agree to disagree smile

RufusTheReindeer Sat 15-Mar-14 10:28:10

Agree with the others, if she loses her job (and she may not if she is under stress and has a sympathetic boss) she will have lost it by yelling at you.

slartybartfast Sat 15-Mar-14 10:28:11

no way should she have shouted at a customer shock
the customer is right surely?

ilovemydoggy Sat 15-Mar-14 10:29:12

Thank you don't feel so guilty now. Skittycat i said hello/excuse me then starting tapping on the counter but she didn't even turn around. I was annoyed that why i said the first comment what went from being something quickly to eat turned in to 10/15 minutes before we even got our food. Granted it wasn't all her fault when we first entered there was 3/4 members of staff waitign around talking. the manager didn't send the other girl up making out to be the manager it was the lady we complained about asked this lady to do this. The manager was shocked when i said someone had already been up when i had asked for the manager.

skittycat Sat 15-Mar-14 10:37:46

Ah okay.

But yes, as I (and others) have said. It will be her fault if she loses her job, not yours!

wowfudge Sat 15-Mar-14 10:43:17

Someone who shouts at customers deserves all they get. I'd say she was in the wrong job if that's her idea of customer service.

MrsCosmopilite Sat 15-Mar-14 10:45:15

Pretty much what everyone else has said - it doesn't matter where you were eating, the woman serving you was in the wrong.

However, I'm amazed that your wrap with NO MAYO takes longer than one with. Surely if they leave something out of the preparation, it'd be quicker?

Having said that, I hate McD's.

GertTheFlirt Sat 15-Mar-14 10:45:24

When complain, it is usually to get resolution. What do you want the outcome of your complaint to be? An apology? A free burger? Or something else?

pictish Sat 15-Mar-14 10:48:44

Skitty - I only say I disagree because imo, the OP didn't do anything to warrant what she got from the staff member. Snide or not. The Op wasn't bothered about registering an official complaint about waiting around and being ignored in favour of chat. She was 'just sayin' iyswim?

The staff member is obviously a gobshite who can't behave herself, so she's not cut out for a customer facing job.
That would become apparent sooner or later, without any help from OP.

The rest will be glad to get rid of her if she gets the sack.

Pobblewhohasnotoes Sat 15-Mar-14 10:50:37

Surely the outcome would be that this woman learns something about customer service as her attitude was appalling. Why does something free always have to be the motivation behind it?

I hate it when people have to finish their conversation before they serve you and you're just standing waiting. Her shouting was terrible, YANBU.

Groovee Sat 15-Mar-14 10:53:57

She can't just storm up to customers and rant at them because she was having a gossip.

Imnotmadeofeyes Sat 15-Mar-14 10:54:43

MrsCosmopilite in fast food it's a production line, so stuff without a particular ingredient won't be made in a batch like the rest so has to be made up separately rather than just picking one out from the line of stuff ready to go.

OP, bollocks to feeling guilty, silly woman is old enough to get a job so is old enough to know how to behave in a professional situation. I've had some McJobs in my time, yes they're shit and the pay is crap but I'm still agreeing to receive money to behave in a certain way.

Personally I would back up the complaint with an email to head office, my preferred outcome would be being able to use their establishment without being ignored, shouted at or lied to. I wouldn't really give a shit how they chose to achieve it tbh.

MrsCosmopilite Sat 15-Mar-14 14:56:11

Thanks Imnot - I knew my ignorance of production would trip me up!

Desperately racking my brains as to the origin of your username...Nick Frost/Simon Pegg connection or am I totally off?

NoodleOodle Sat 15-Mar-14 16:17:46

I don't know any jobs where you can shout at a customer and not expect to get reprimanded. If she loses her job, it's her fault!

PrincessWellington Sat 15-Mar-14 18:42:56

Honestly? She won't lose her job in McDs over that. She'll get a chat in the office and sent back on the till.

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