I have had a Samsung smartphone on contract with Tesco for about a year. I am very new to the whole mobile thing, really. Everything is working fine but a couple of weeks ago I found that people can't hear me when I phone. I can hear them fine, texting etc is OK too. Just phoned Tesco and I need to send it back. They aim to have it back to me in 7-10 days. No replacement - but I can put the Sim card in another phone if I want and if I have a spare phone. I don't. Is this how things work? I did ask if they couldn't let me have a different handset but the answer was no. Is there anything else I can do about this? I have to wait anyway for them to send me a Jiffybag...
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