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To think I shouldn't be out of pocket because the company I ordered from.sent the wrong item.

(8 Posts)
ENormaSnob Tue 04-Mar-14 09:02:30

Ordered brown biker boots from branch 309.

They sent black.

Now I have to trek to the post office and send them back recorded before they will refund.

For a mistake that was theirs hmm

I have sent photographic proof of the boots so they know i'm not taking the piss and just changed my mind on the order or whatever.

I am pissed off.

I just want the brown boots that I ordered ffs.

HellomynameisIcklePickle Tue 04-Mar-14 09:07:20

Yanbu! Will they not give you a freepost address? Why not ring and tell them it's unacceptable and ask they send you a prepaid postage label?

TallyGrenshall Tue 04-Mar-14 09:12:41

If it's their mistake, they will reimburse your postage costs when they recieve the boots (so says their delivery note, I haven't returned anything to them)

DoJo Tue 04-Mar-14 09:19:41

I would have asked for a freepost label or even courier pick up in your shoes - did you ask them? They are obliged to refund postage, so you should get it back when they process the refund - are they actually refusing to do so?

DoJo Tue 04-Mar-14 09:20:00

(PS Sorry about the shoes pun!)

ENormaSnob Tue 04-Mar-14 09:45:05

Yeah they will refund postage.

Presumably not the diesel, parking and time that it will cost to bloody return them.

And recorded will be about a million quid.

They only send courier with deliveries not pick up.

ENormaSnob Tue 04-Mar-14 09:46:52

Lol at shoe pun.

I wouldn't be arsed if it was my mistake but they sent the wrong item.

Jollyphonics Tue 04-Mar-14 09:51:07

It's annoying isn't it. I had a similar problem with an eBay seller. The seller sent the wrong item, and insisted I returned it (at my own expense) before they'd send the correct item. I said they should pay the return postage, they refused, so I opened a dispute with them. And guess what, eBay found in their favour, and even deleted the negative feedback I'd left about them!

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