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to think Talk Talk should just send out a replacement You View box rather than send an engineer out in a week's time?

(4 Posts)
itshardthinkingofanickname Sat 22-Feb-14 15:34:07

After eventually making the person on the phone realise that there was no power at all going to the box - which is why the light was not one, she said that an engineer would pop round in a week's time - but if it was my fault, I'd be charged £50.

The power is not one. I asked her why they can't simply send a replacement box which would arrive next week. I could then post the old one back so the engineer can look at it and mend it at their own time.

I have this feeling I'm gong to lose my recordings.

Luckily - I kept my old Freeview box so hope it stlll works.

But it just seems a waste of their time.

itshardthinkingofanickname Sat 22-Feb-14 15:47:33

Ooops.

Looks like someone me might have somehow but no idea how turned the power button off at the back.

I checked that. Honest grin

One grovelling call to make back

Flappingandflying Sat 22-Feb-14 17:16:36

Talk talk are utter shite and their bloody calls cost the earth.

itshardthinkingofanickname Sat 22-Feb-14 17:33:32

The culprit was DS who has his own way of turning the box off.

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