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Or is ebay seller?

(10 Posts)
Topaz25 Thu 06-Feb-14 11:10:45

I won a dress on Tuesday morning and paid instantly. £9 for the dress and £5.65 for postage, which I felt was towards the high end but acceptable. I need it for the weekend, which I didn't think would be a problem as the ETA was Friday. Now it's Thursday morning and the seller still hasn't dispatched. I messaged her to remind her and she said she's not sure if eBay have advised the correct postage for this item but she will know in the next couple of hours, if it is more I can pay it or get a refund.

I feel like the postage was already quite high and there is no guarantee the dress will get here in time now because it is the day before it was due and she's not even going to check postage for another couple of hours. I sell on eBay and if I miscalculate postage I eat the costs rather than charge the buyer extra after the auction has ended. Is she BU? Should I ask for a refund? It is one of those heavier prom type dresses but I think it is her responsibility to work out postage properly before advertising the item. I also think she might be trying it on because I mentioned I need the dress for the weekend. WWYD?

I would just ask her for a refund, tell her you needed the dress for a particular day and if she can't get it to you on time then the transaction is pointless. She should sort her own postage costs out and not blame ebay for it.


Ifcatshadthumbs Thu 06-Feb-14 11:14:23

She is responsible for calculating the correct postage. It's not going to arrive before the weekend so I would probably ask for a refund. I think you were cutting it a bit fine expecting it to arrive by the weekend anyway.

Topaz25 Thu 06-Feb-14 11:15:34

She advertised an ETA of Friday though so even if it was a day later it should still have arrived by the weekend. If she had dispatched Tuesday or Wednesday first class it would have.

LyingWitchInTheWardrobe Thu 06-Feb-14 11:16:34

Ebay doesn't tell her what the postage is, she has to work that out herself using whatever method of posting she's going to use.

I think she was expecting more bids, didn't get them and now realises that she's sold the dress for a few quid with postage taken into account.

You're probably not getting the dress. You can tell her that you are going to leave feedback on the transaction whether it's refunded or not. Let her refund if it doesn't arrive and give her negative feedback.

Topaz25 Thu 06-Feb-14 11:20:24

LyingWitchInTheWardrobe Good point, I think she has realised she hasn't made much from the sale, which is her responsibility for not setting a reserve, and now she's trying to get out of it or make more on postage. Sellers expect to be able to make their money back on expensive dresses but they go down in value once they have been worn. If she refunds I will probably leave neutral.

Topaz25 Thu 06-Feb-14 11:28:48

Update: I was just about to tell her not to bother if it would be extra but she has just dispatched at the original postage price! Hopefully it will get her in time, I have a back up dress if not but I did think it would based on the advertised ETA of Friday.

Topaz25 Thu 06-Feb-14 11:29:14

*get here in time

Topaz25 Tue 11-Feb-14 11:58:06

Update: It arrived on time and I looked fabulous, yay! I still think they could have sent it earlier but they pulled it off.

Feminine Tue 11-Feb-14 12:20:21

I've had some cheeky sellers recently.

From mind changing about postage costs, to telling me a lampshade had broken when I won it for 99p! hmm

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