Ok, I have read a few threads on here, and I understand how negatively delivery drivers are looked upon, but I do believe I do a good job. I do try hard to keep the customers on my route as happy as possible, although this is sometimes difficult due to management decisions which I have no control over unfortunately. I have not become jaded by the job yet and it fits in with my lifestyle well, so despite the appalling pay, I have been doing this job for a number of years now, but I am having doubts lately as to some changes which I am not sure are even legal, so I am asking for some advice on here, I hope you don't mind.
There have been some recent changes, and the change which concerns me the most is the change regarding missing parcels.
It is a rarity for the parcels I deliver to go missing, but it does happen from time to time. Unfortunately, I have had customers sign for parcels who then deny signing for those parcels, although that is rare, it does happen.
Anyway, the changes that have recently been implemented by management mean that if a customer makes a complaint that their parcel has not been received, either because it was left in a safe place and they cannot find it or they did not sign for it, the delivery courier is docked their pay to the value of the contents of the parcel.
The customer must produce a receipt to verify the value of the goods, and hey presto, the delivery courier is docked by that amount in their pay.
I work with a number of delivery couriers, and we are all now subject to this new rule. Two of the drivers have already had money deducted from their pay, despite an investigation into the missing parcel never taking place. In fact, on both of these occasions, the drivers were not given any prior warning that their money was going to be reduced for any reason. They only knew when they received their invoice.
I do not earn much money when all is said and done and I cannot afford to lose money without any notice that this is going to happen. I would have no chance to make it up before I knew.
Management have been asked if they are claiming via insurance for these parcels as well as docking the driver and as yet, no reply has been forthcoming from management, so it is a possibility as far as I am aware at the moment.
It just seems wrong to me. This does not only affect drivers who have a high level of missing parcels, but every single delivery courier.
All the delivery drivers who work alongside me are self employed as I am.
Is this even legal? TIA for any responses.
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Why does this feel so wrong?
43 replies
deliverydriver · 04/02/2014 20:46
OP posts:
NatashaBee ·
04/02/2014 21:02
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Message withdrawn at poster's request.
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