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To expect a refund/credit note despite having no receipt.

(64 Posts)
LEMmingaround Mon 20-Jan-14 20:13:15

So we bought DD a pair of ankle boots for school, at the end of nov begining of december.Not sure when. Anyway, they have pretty much fallen apart. I wasn't going to bother trying for a refund as we don't have the receipt but folk have told me that i should.

As they are, imo, faulty, i shouldn't need a receipt should i?

Of course without the receipt they could be years old and i could just be trying it on. But they are a new design, i know this because when we bought them i asked the woman if they were suitable for school and would last - she reassured me yes they would be fine and that she hadn't had any complaints, although they are a new style and they haven't had them long. So she should know that they aren't old.

Called the shop today, the staff member told me to take them over, he agreed with me that they were falling to bits. One was much worse than the other. This was a shop ten miles from home so a car/bus journey away. He said he would recommend a refund/credit note but had to phone his boss. She is insisting that i take the boots over there on wednesday so she can look at them herself hmm Surely if she is leaving staff in change of the shop she should give them the autonomy to make a judgement call on if the shoes need replacing.

I have bought at least four pairs of shoes from this shop before and they are not cheap. We paid £55 for the boots and they are not 3 months old yet but they are unwearable.

What are my rights? Can i insist on a credit note despite not having the receipt? Have never had this issue in bigger shops - this is a small independent shop which i try to support, but if this is what their customer service is like i think i shall be hot footing it to john lewis for DD's next pair of shoes.

LEMmingaround Wed 22-Jan-14 13:56:26

The owner was ok about it, made a few sarky comments about school shoes (shut up when I told her she was the one who sold them to us AS school shes). Also tried to say dd heavy footed. She is but shes not actually a horse! But anyway, all amicable. I couldn't find anything suitable for dd so need to find a pair on non mary jane non lace ip shoes now.

sazzlesb Thu 23-Jan-14 14:54:41

I agree you'll probably need some proof of purchase unless they take your word for it (which it sounds like they have). Legally, under the Sale of Goods Act you have a contract with them and under the terms, they must provide you with goods that are of a satisfactory quality and match the description of them. You can "reject"(return) the goods if they breach this and get your money back or get a replacement. Hope that helps

Debs75 Thu 23-Jan-14 22:44:55

So I think most of us are starting to realise that Clarks are not the best shoes for kids so where is the place to get kids shoes from? I go to Brantanos which does offer ore of a range but I'm not convinced they are consistently better than Clarks.

OP Great news on the refund and for putting a sarky sales assistant in her place

Grumpasaurus Thu 23-Jan-14 23:02:10

Another Clark's shoes hater! Bought some expensive brown brogues from them last spring. They were tatty and the souls had worn completely through by beginning of summer. They refused a refund!

JRmumma Fri 24-Jan-14 08:14:40

Yes good point, where do we buy kids shoes from then??

LEMmingaround Fri 24-Jan-14 08:26:06

I feel your pain jrumma. I eventually got dd a psir of hush puppies. Had discounted before but they have a really good depth to them which is adjustable by varying the sole inserts. Dd needed two different depths so this worked well for her. They were still £££ though but I have definitely bought my last pair of clarks shoes.

AwfulMaureen Fri 24-Jan-14 08:33:09

Jack do you mind telling me where you get school shoes from that aren't Clark's please? I'm so tired of that shop.

jacks365 Fri 24-Jan-14 09:16:39

I've been buying start rite recently with no issues at all but can't vouch for their school shoes as I don't currently have a child in school shoes but I would expect her current ones in black to be suitable and after several months of hard wear they still look immaculate.

AwfulMaureen Fri 24-Jan-14 09:22:44

this company looks ok

LEMmingaround Fri 24-Jan-14 09:26:12

Start-rite are good but really expensive, they do do a more formal range of proper school shoes although have been sucked in by fashion somewhat too. What ever happened to the proper shoes with the t-bar and the buckle, thats what i want to know - i mean, i had to wear them so i should be able to inflict the same on my children!

prh47bridge Fri 24-Jan-14 14:45:57

Returning to this late but...

The Sale of Goods Act is quite clear on the requirement to produce proof of purchase

No it isn't. It doesn't even mention proof of purchase.

If the seller denies having sold the goods to you proof of purchase helps. But if it goes to court you will not automatically lose just because you cannot produce proof of purchase. The court will decide whether or not you purchased the goods from the seller on the balance of probabilities.

JRmumma Fri 24-Jan-14 15:24:52

TBH DS is only 5mo so we haven't had to buy shoes yet but i was just going to go to Clarks (as you do, it seems) and get his first pair of shoes. But good to know that once he gets a bit older then it might be worth branching out!

LEMmingaround Fri 24-Jan-14 16:03:09

Don't get drawn into buying shoes too young. They really don't need them until they are walking outside x

JRmumma Fri 24-Jan-14 16:57:38

No i won't buy any yet, don't see the point until he can walk (and he doesn't even roll or sit up yet!) but its just interesting that no-one on this thread rates Clarks and i genuinely didn't know anywhere else to buy little babies shoes. Everyone seems to just get Clarks at first as a rite of passage!

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