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Had my NEXT credit limit removed - anyone had this happen before?

(15 Posts)
4athomeand1cooking Sun 01-Dec-13 20:16:12

My credit rating is good and I have a limit of £2500 on my account and owe under £200 on it. I have never been late with payments and pay more than the minimum but keep it ticking over.

Tonight I log on to Next to order a jumper and it tells me I need to pay by card. I phoned NEXT to see if there was a problem and they told me that they run a monthly review and have removed my credit limit for this month. They agree my account is in good standing and said it must be data from my credit rating. I have had no extra credit in the last 4 months and have not defaulted on anything. I have checked my file and it is clear. I was wondering if this had happened to anyone else?

I think I will pay up and NEVER use them again.

ilovemydoggy Sun 01-Dec-13 20:21:17

This happened to me ages ago for no reason they put it back about 3/4 months then a year later took it off me again so I cut the card up and paid bill off.

MsRyanGosling Sun 01-Dec-13 20:26:49

Yep here also. Limit swings from £100 to £3200 month by month. It's annoying as hell so I don't use it at all anymore.

MrsMoon76 Sun 01-Dec-13 20:30:05

If all they are saying is that it may be your crediting rating I would strongly recommend running an Experian and/or an Equifax search on yourself just to see what is showing up. Next are not allowed to tell you what the problem is if there is an issue with your credit rating. If all is clear I would contact them again with a letter of complaint and close the account.

4athomeand1cooking Sun 01-Dec-13 20:38:16

I am not the only one then!!!!. I subscribe to a credit report service and ran it straight away. The last time I obtained credit was in July and the file has not been touched since other than being updated by creditors - all positive.

Very frustrating as I am currently housebound and this was the last item on the Christmas wish list from the kids. I sure intend to close the account and get the jumper elsewhere.

Feminine Sun 01-Dec-13 20:41:07

happened to me too!

No credit problems...look like you do on paper.

I don't owe them a cent now, and soon I will be telling them to fuck off closing my account!

WinterWinds Sun 01-Dec-13 20:47:45

I had this with Littlewoods years ago. Built up my credit limit then the cooker packed up. I didn't have the money to buy cash so logged on, my limit had been wiped out completely with no explanation.

I paid off the existing balance (about £7.00) and never used them again

Ponyphysio Sun 01-Dec-13 20:48:20

Yeah, they reduced my credit from £3k to zero without telling me. Despite having bought and promptly paid for a hideously expensive corner sofa etc a month earlier. I just don't buy from them now - not least because the sofa is fucking shite quality!!

Hassled Sun 01-Dec-13 20:51:03

We've had this too for no apparent reason - credit limit goes from next to nothing, to more money than anyone would ever want to spend at Next. I only really use them for school trousers these days so it's not a massive problem, but it is baffling.

TheHippywhowearsLippy Sun 01-Dec-13 20:52:19

Yep same thing happened me last year around this time. I xalled vas they said they reviewed my limit & cut it without warning even though I had never missed a payment, in fact I only owed £30. They refused to fix tge problem so I payed the £30 & cancelled my acc. Terrible service!

4athomeand1cooking Sun 01-Dec-13 20:53:42

I bet they quite happily charge me for the winter catalogue and add that to my account though hmm

Feminine Sun 01-Dec-13 20:56:41

I don't even receive the catalogues any more.

They don't even trust me to pay that back! grin

Weird. My step-mum has a massive credit limit...but she never uses it.

They do live in "executive" housing however...wink

intitgrand Sun 01-Dec-13 22:22:33

it happened to me too.i kept refusing to pay for their catalogue because I hadn't requested they said they would take it off my bill and then send me out another catalogue.

Evan456 Fri 20-Jan-17 15:58:43

One of my friends had her account closed by next for paying in full every month, another who paid every two weeks to clear it had her account closed even though she wasn't behind or anything and yesterday they've suspended my account even though I have never missed, been late or underpaid them based apparently Experian have changed the way they credit score! I have been a good customer and have had my account for years. Not surprised at all that their sales were awful last year

Libitina Fri 20-Jan-17 16:02:06

Same happened to me a few months ago. £5k limit reduced to £1k for no apparent reason. Never late on payments and have never used the whole limit anyway.

I just figured that they're struggling and trying to cut back risk.

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