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Or are shop assistants (clothes shops, specifically) getting increasingly annoying

(85 Posts)
BakerStreetSaxRift Thu 14-Nov-13 14:35:19

Or did I just not used to notice it?

Today I went into a well known underwear shop, it's one haven't really been in since my student days (5 years ago).

So I walk in and there is the standard girl there to say hello, I thought, so I say hello and try to walk on passed but instead we do that thing where you try and go to her right, then left and she goes that way too and kept blocking me off then walked along beside me so she could ask what it was I was in looking for today, did I need any help, etc. This annoys me! If I want help, I'll ask, you've said hello so I know you are there. angry So I just say "I'm just browsing, thanks" and walk on.

So I go and pick up a bra to try and keep walking around looking when another girl comes over to ask if I off help. "No thank you", then another girl comes up to ask me "Did you not see the matching pants?" I say I did, and try to continue browsing, she follows me to tell me where the pants are or I can get the thong if I would prefer? I hate when they do this. I'm choosey about pants! I only get them from M&S and if they're not a PERFECT match, I can live with it, so shoot me But it's like they are judging you and giving the cat's bum face to make you get the pants too.

Then, in another shop, tried to go into the changing rooms to try on a jumper, no assistant there so I go on in myself when one runs across the shop to ask if I want to try that on? Well, yes, clearly! Then she takes it off me to walk me the 2 metres to the changing room of her choice (the first one), and then closes the curtain for me. I like to pick my own changing room down near the back, and close the curtain so I it is sealed with no gaps grin

Then, when you try and pay, they don't stop their conversation to say thank you, or they act like you are rude for interrupting their conversation to pay.

And why don't shops seem to have mirrors in them anymore? Sometimes I like to hold things against me in the mirror to decide if I like it enough to try it on, so I look around and there is one tiny one on the other side of the shop.


Disclaimer: I might just be in a bad mood as I've just had to pay £130 for a new passport and am trying to fill the 4 hours while I wait for it by hemorrhaging more money

hiddenhome Thu 14-Nov-13 16:55:25

The only stores I like to chat in are the reptile stores grin

All other places, just leave me well alone!

Missboobyvontits Thu 14-Nov-13 16:57:22

I work in retail and confirm you are expected to engage with every customer you meet whether you want to or not. Our life is made considerably harder by customers who ignore you or look at you stoney faced...if you are not interested a simple "I'm just browsing thanks" is enough to get rid of us.

LaundryFairy Thu 14-Nov-13 16:58:34

Sometimes I wish there was a badge or something that we could wear to identify our preference to be left alone to browse. Something polite and not arsey that would tell all shop assistants that we will ask for help when we need it.

SourSweets Thu 14-Nov-13 17:05:28

Just say exactly that - "I'm just browsing thanks, I'll ask for help if I need it". Agree with MissBooby, it is hard to be that annoying sales girl selling to women who clearly don't want to be sold to. If you say that, at least the manager will know the sales associate isn't just not doing her job.

BakerStreetSaxRift Thu 14-Nov-13 17:08:25

MissBooby but on this occasion I did say "I'm just browsing thanks" and I still got pestered by two other assistants (and it's a very small shop and it was almost empty of customers).

He they/the manager insist on doing the overly aggressive greeting (by that I mean not just saying "good morning/are you ok" type acknowledgements) then the rest of the staff should leave you alone if you've said you're just browsing. They would have heard me.

LaundryFairy Thu 14-Nov-13 17:08:57

I think that part of what was winding the OP up was having to say that several times to different assistants in one shop.

LaundryFairy Thu 14-Nov-13 17:09:19

Sorry, x-posts!

SourSweets Thu 14-Nov-13 17:16:42

Ah yes , well there's no solution to that other than to say very loudly "just fuck off please!"


BakerStreetSaxRift Thu 14-Nov-13 17:21:05

I know but I'm much to British to do that! grin

I just passive aggressively leave without my purchase and go and get them somewhere else.

In Debenhams, as it happens, where there was 20% off! Everything happens for a reason! I should be thanking them, really.

RedLondonBus Thu 14-Nov-13 17:21:43

I work in retail too....not clothing though. I find our older customers always like a chat,maybe I'm the only one who has showed an interest in them all day?

BakerStreetSaxRift Thu 14-Nov-13 17:26:50

too* blush

GillyMac93 Thu 14-Nov-13 17:32:24

There's nothing worse ! I'm a shop assistant in a bug supermarket and they're trying to get is to improve service by saying hi to customers..... Everyone .....the whole time , trying to ex

RedLondonBus Thu 14-Nov-13 17:33:29

a bug supermarket?? grin

GillyMac93 Thu 14-Nov-13 17:34:38

Agh sorry .... Trying to explain to the so called managers it would be highly irritating and off putting for customers to be bombarded by staff , I say hello of I catch someone's eye and when someone asks me for help I'm very pleasant . I just can't get my head round it , I hate bring hassled makes me prone to fleeing the shop buying nothing !

GillyMac93 Thu 14-Nov-13 17:35:31

Agh Red typing a little too enthusiasticly !

RedLondonBus Thu 14-Nov-13 17:35:57

ive only been in the job 2 weeks....I vaguely remember a mumsnet thread about commenting on what people are buying? is that still a bad idea?

BakerStreetSaxRift Thu 14-Nov-13 17:39:54

From my perspective, yes it is bad, but I might just be overly touchy!

Broodymomma Thu 14-Nov-13 17:49:24

Have to agree with whoever mentioned the Disney store they are the worst I have ever seen. They must have night classes on up selling it drives me crazy.

Whistleblower0 Thu 14-Nov-13 18:04:20

Lush stores are bloody awful for this. I just dont go in to them anymore! The latest thing now is supermarket checkout staff asking you what you plan on doing for the rest of the day.!!! Wtf. None of your fucking business thanks.
No problem with a polite hello and exchange of pleasantries, but this Really pisses me off angry

BatPenguin Thu 14-Nov-13 18:05:27

Yanbu. Jo Malone are bad for pestering 'are you looking for anything in particular? What perfume do you usually wear? Do you layer your scents?have you seen our new soaps? What's your favourite base note?' Oh dear god LEAVE ME ALONE!!

Went in the White Company and sniffed a candle. Swooped on by sales assistant who tells me that if I only burn the candle for 1 hour at a time it will last longer. No shit.

OP I too am a grumpy shopper. I also hate it when the cashiers talk to each other when they are serving you, especially if they only acknowledge you to say how much to pay.

Sparklingbrook Thu 14-Nov-13 18:08:26

i feel sorry for the staff that have to do this TBH, they must hate it as much as we do.

Also the 'did you find everything you needed?' asked at the till. Like you are going to hold the queue up by saying no you didn't. confused
Obviously i found everything because I am at the till anyway. I would have asked an assistant on the shop floor otherwise.

Do GAP still do the 'did anyone help you today?' at the till. hmm

Doitnicelyplease Thu 14-Nov-13 18:20:23

I don't mind friendly/helpful shop assistants too much, but with young children I am usually quite rushed and often like to dash in and out doing a quick sweep of the clothes to see if there is anything that catches my eye. If I engaged with all the shop assistants in 10+ shops it would take me all day to get around the mall. I do a quick 'hello how are you' and then say 'thank you' when I leave (60 seconds later).

If I do see stuff I like and go to the changing room then as long as I am not pressed for time I will go into chatty customer mode and would be happy with their suggestions etc, but this doesn't happen much and I am usually speed shopping for myself.

And I always say I am 'just browsing' otherwise they latch on to anything you may have said!

Also dislike 'did you find everything you were looking for today' such a pointless question once you are already at the till!

Arion Thu 14-Nov-13 18:41:19

It's not just clothes, I went in Lush today, less than 5 minutes and got harassed by four staff, one of whom wouldn't give up! Do you need any help, are you looking for anything in particular, are you sure, what about some hand cream, what about a nice relaxing hand massage? All after I'd said, no thanks, I'm just looking! Just got rid of her and 3 seconds later, another one, can I help you with anything today? Aaaargh, fuck off!!!

I didn't say that though, I just left the store!

RavenRose Thu 14-Nov-13 18:46:33

Could be worse. I was mostly ignored last week. I asked for a size 8 in one shoe shop to be greeted with "oooo, no we don't do LARGE sizes"

Headed for the next one where the assistant was nattering to her friend who'd come in with her baby. I stood around for about 5 minutes feeling dafter by the second so tried to get her attention. Assistant glares at me " I'll be five minutes" then goes back to baby talk. I then gave up on shoes and headed for Clinique. Assistant nattering to her mate in clarins counter and completely ignored me.

At that point I gave up on all shopping and went for coffee and cakes - cheaper in the long run

GhettoFabulous Thu 14-Nov-13 18:49:04

Oh gawd, I had a menopause-induced meltdown in Schuh once. In the five minutes I was in there I was approached seven times, and ended up storming out foaming at the mouth. I also wrote a strongly worded email to Lush - in the time it took me to pick up the shampoo I'd been using for ten years, also approached by seven staff, the last of whom tried to engage me in a conversation about shampoo.

I feel like I'm under surveillance. Service should be discreet.

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