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To be very worried about this website? Pls help

(19 Posts)
Brokensoul Mon 11-Nov-13 01:13:37

Good evening
Pls help. I just ordered some dresses for my girls for baptisam from childrenswear. co. uk
and I never got confirmation email. They are based in Birmingham (- at least that what is says) . I have this bad feeling in my tummy . Usually anywhere else I order email comes straight away ( next, gap... Etc)
Does anyone knows about them and if they are genuin? Thank you so much.

moanymandy Mon 11-Nov-13 01:20:12

why don't you Google them and see if there are any reviews on them?

Also how did you pay for them? if you paid on a credit card then you will protected against anything fraudulent and should be able to claim your money back.

Brokensoul Mon 11-Nov-13 01:24:07

I paid by debit card. After it said proceed I expected email or something. But still nothing. I have got only thank you and that prosumer had gone through. And that will send an email which never came :-(
Thank you for your reply.
I tried to google them but I just can see address ...

MrsCakesPremonition Mon 11-Nov-13 01:38:27

Phone them in the morning - give them your details and the approx. time you ordered.

They provide a lot of contact information here and seem very thorough - so I'd definitely talk to them before you panic.

WallyBantersJunkBox Mon 11-Nov-13 01:42:06

Try logging back in to the site and check your email address?

It may have autocorrected to something else, or you may have typed it in wrong.

Could be a million reasons for a lack if reply. There is nothing you can do now - go to bed and ring them first thing in the morning.

MrsCakesPremonition Mon 11-Nov-13 01:49:21

Have you checked your spam/junk folder BTW? Perhaps the email ended up in there.

Brokensoul Mon 11-Nov-13 01:55:22

Thank you sooo much. I did everything you said except calling them. I will do it in the morning. One more time,thank you very much for a help.:-)

WallyBantersJunkBox Mon 11-Nov-13 02:02:31

Next time take a screen shot of the order confirmed page and email it to yourself for reference.

Hindsight is a wonderful thing!

rundontwalk Mon 11-Nov-13 02:17:32

If you google reviews then quite a bit comes up-they seem to also sell on amazon. I wouldn't worry.

Brokensoul Mon 11-Nov-13 02:34:51

O thank you very much. Feeling but better. I am off to sleep. Going to work Tom. :-)

Brokensoul Mon 11-Nov-13 02:35:05

But= bit

Sokmonsta Mon 11-Nov-13 03:05:46

I have ordered from them myself. It was just over a year ago so tbh I don't remember if I got a confirmation email - I'm sure I must have done otherwise I would have worried as you are. But the goods did arrive. I would give them a ring. There may have been a problem with their website meaning your order didn't go through properly.

CrohnicallyTired Mon 11-Nov-13 06:51:49

Does your email have a spam filter? All sorts of genuine emails get caught by mine, so I'd check your junk/spam folder.

coffeeandchoc Mon 11-Nov-13 07:15:31

I ordered from them just over a year ago as well, can't remember if I got a confirmation email but the clothes arrived with no issue.

ZillionChocolate Mon 11-Nov-13 08:00:00

I'd wait until Tuesday before contacting them, sometimes emails are delayed.

BitOutOfPractice Mon 11-Nov-13 08:00:33

If they are a small company they may send the emails manually and it was the midfield of the night!!

BitOutOfPractice Mon 11-Nov-13 08:00:52

Middle. Not midfield

Brokensoul Mon 11-Nov-13 18:36:17

Thank you so much for lovely replies. I couldnt reply earlier because I was at work :0.
I called them and it has been dispatched. Lady gave me order number and apologised for delayed.
Thank you all for a great help--- when I get dressed I will let you know how they are.
Thank you one more time ..

cmlfj Mon 16-Jun-14 17:32:48

This company are very irritating to deal with. I ordered from them and heard and saw nothing for 10days. I then left an email a day for a week and also a voice message on both their order status ans sales lines everyday for a week. All ignored. I cancelled and ordered elsewhere. By return I then got an email saying it had shipped. Couldn't get through to tell them I didn't want it. Even their direct line had a full maibox.

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