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To not want to answer company tenant's phone?

(36 Posts)
BeKindToYourKnees Thu 03-Oct-13 13:53:41

I am employed as an administrator and answer the phone along with 2 others.

We are renting office space to another company and have been informed that we shall also be responsible for answering THEIR phone (new company will have same phone number as us, we will have to put them through to an extension).

I am not employed by this new company, so why should I answer their phone/take messages etc?

Quite prepared told be told AIBU - it's day 3 Stoptober and I have PMS angry

Alibabaandthe40nappies Sat 05-Oct-13 09:31:24

Greta not lazy at all, it is the clearly the terms under which they have rented the office space. It is not unusual at all.

Yes and surely e-mail rather than walking??

OP you are coming over as something of a jobsworth here.

GretaGroovy Sat 05-Oct-13 07:38:59

It's quite bizarre that they are not getting their own phone line...Bit lazy.

And surely rather than walk to take them a message, you can ask about implementing a simple EMAIL protocol?!

AnneEyhtMeyer Fri 04-Oct-13 18:40:33

Now you really are sounding daft. Maybe you should look for another job.

BeKindToYourKnees Fri 04-Oct-13 12:25:15

Thank you dedado that's exactly it! I don't know if they're going to have voicemail, if I physically have to take them a message it will involve a 3-4 minute walk there and back.

dedado Thu 03-Oct-13 20:00:28

I think this had been handled really badly.

Presumably you answer the phone by saying something like "good morning, company A " when the caller may want company B. That's just confusing to everyone.

Your role seems to require you to liaise with company B in a pseudo-employee relationship. The caller may expect you to take messages if no-one picks up the extension. Will the extension have voicemail? What if the caller didn't leave a message but instead rings back demanding to speak to someone in person?

And you describe yourself as an administrator not a receptionist, so your workload will increase.

This should all be discussed face to face with you and the others affected.

DoJo Thu 03-Oct-13 18:55:00

But surely it would be the same for you as if they had sent an e-mail saying 'New employee x will be starting on Monday. They will be on ext y'. It may have been polite for them to phrase it as a request, but the overall effect is the same.

BeKindToYourKnees Thu 03-Oct-13 17:27:56

Thanks ajandjjmum feeling slightly less grumpy now!

Think what really got my back up was the email from boss saying "Company X are moving in on Monday. They will be on ext Y".

Not "Please could you answer the phone for Company X who are moving in on Monday".

flowery Thu 03-Oct-13 16:35:49

If a few extra phone calls causes a significant workload problem then raise it with your manager. I can't imagine it will. If there was a new member of staff employed directly by your company for whom you had to take calls would you have a problem?

ajandjjmum Thu 03-Oct-13 15:38:00

If you've got more to do, surely that makes your job more secure.

Hope you feel less grumpy soon! grin

GrrArgh Thu 03-Oct-13 15:34:22

The parent company is missing a trick in not charging the tenant for answering services.
Or perhaps they are, but not telling you grin
I agree with the others that really your employer gets to dictate your duties, within reason of course, and the financial side is their business.

CoffeeTea103 Thu 03-Oct-13 15:28:29

If your employer asks you to do that then that's what you do! It's not out of your scope of regular duties. And why are you so bothered about if your company benefitting financially, what's that got to do with you. Yabu

If your employer wants you to answer the calls that is what you do!

I used to work with a girl once and all she ever used to say was "that's not on my job description " - god, she drove me bonkers!

AnneEyhtMeyer Thu 03-Oct-13 14:55:31

Seriously, get over it. The parent company will be your employer. You are benefiting because it is keeping you in employment.

BeKindToYourKnees Thu 03-Oct-13 14:55:24

But I am willing to accept I am being a bit U and am overly-grumpy today wink

BeKindToYourKnees Thu 03-Oct-13 14:53:53

It's a very good point Anne except my employer will not be benefitting financially, the rent will be going to our parent company.

Billy I don't know if it constitutes a change to my contract because none of my duties are stipulated. I don't even have a job description!

Alibabaandthe40nappies Thu 03-Oct-13 14:40:33

Good point Anne

AnneEyhtMeyer Thu 03-Oct-13 14:38:34

Just think of it as this - if your employer has spare office space they presumably are not working to capacity. You should be grateful they have found a tenant which will bring in income and will therefore be in a better position to continue to employ you.

Tee2072 Thu 03-Oct-13 14:35:54

So it's okay to tell you YABU until we tell you YABU then it's not okay?


Alibabaandthe40nappies Thu 03-Oct-13 14:34:41

Really cannot see you problem here. Your company pays you for your time and this is hardly an onerous task.

Do you have a union you could complain to?

lurkerspeaks Thu 03-Oct-13 14:33:31

YABU. Your company employ you. Part of your duties are to answer the phone it doesn't really matter who the calls are for.


BlackbeltinBS Thu 03-Oct-13 14:32:08

You're being ridiculous. You've just said you spend less than 1% of your time answering the phone and you're making this fuss?

Your job is to answer the phone and - presumably - to put callers through to the right extension. It just so happens there's a new extension number you'll be putting calls through to.

You haven't been rented out - you're still employed by the same company, reporting to the same people you always were. Unless new company is some kind of brothel or arms dealer, I can't imagine what your problem is.

BillyBanter Thu 03-Oct-13 14:28:07

Does it constitute a change to your contract?

TheRobberBride Thu 03-Oct-13 14:23:24

Oh honestly OP. It happens all the time. Stop being so dramatic about it.

You have to answer a few more phone calls, it's not likely to massively increase your workload.

But if you're very unhappy with the arrangement it is, of course, your perogative to seek alternative employment.

BeKindToYourKnees Thu 03-Oct-13 14:23:19

and Tee I have never been hired out to a tenant, so it is not part of my job

BeKindToYourKnees Thu 03-Oct-13 14:21:32

I spend less than 1% of my time answering the phone so no, I don't think I should have been "sold" as a reception service!

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