So, today was the first day of the holidays, and I took my children to McDonalds. It is a treat to them, a we dont go very often.
After the burgers, they wanted Mc Flurries, so my oldest, who is 11, went to queue. It was one long queue, and somebody shouted for the customers to spread out and queue at each till. My son chose a till on the left. About 5 minutes later, he was still waiting, but at a till at the far right. I went to ask him what happened. He said they closed the till in front of him when it was his turn, and asked him to queue elsewhere. So, he had to start queuing all over again.
I asked the lady serving if they had a policy to not serve children not accompanied by adults. She said no, and asked what he had ordered. I told her he had not yet ordered, but had waited over 10 minutes in total, and nobody had taken his order. She called for a manager, and I explained what had just happened.
What did the manager say?
"Oh sorry, it is not my fault, It wasnt me" WTF!!
So I say "But as the manager here, are you not accountable for your staff?" "Oh, er, well, I guess I am. But we are out of mc flurry now, it will be another 5 minutes at least"
*It wasnt me" Who the eff is he? Wallace or Grommit? Sean the Sheep?
I asked him then for a refund, as I was not going to have waited 15 minutes for a blooming ice cream. He gave me £2.50, which is not even the price of 3 Galaxy mc flurries. The waitress told him we had ordered a different mc flurry, so he gave me another couple of coins. To be honest, by then I was not sure he had refunded me the right money, I just wanted to get out of there.
I think he was a pretty incompetent manager.
Please or to access all these features
Please
or
to access all these features
AIBU?
Mana Mana - The McDonald Mc Flurry OUTRAGE - Not an AIBU, but a story of abysmal customer service
87 replies
QuintessentiallyOhDear · 25/07/2013 22:21
OP posts:
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.