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or am i naive to think that the RAC are a bunch of fuckers who are going to struggle to explain this

(83 Posts)
YoniMatopoeia Tue 18-Jun-13 22:48:06


This year has been shit. My in laws are calling it the year of death. The weekend was hard - trying to clear out my dead uncles house.

Sunday. We set off home, and should have been home by 9.30 ish. 20 minutes away the water tank on the car split, so it overheated and we had to stop.

9.30 - We called the RAC, told them that we are by the side of the road with a 13 year old and a 6 year old.

RAC say someone should be with us in about an hour, and they will call us before then.

10.30 we call back - the RAC say that someone will be in touch shortly

10.48 - we call the RAC again. While on the phone to the RAC the rescue truck firm call, and say that they should have someone with us within 60 minutes. DH asks them when they got the instruction from RAC to come collect us, they say 3 minutes ago

11.25 - rescue arrives

11.40 - car is on rescue truck

12:15 - dropped off at home (my children are even more grumpy and tired than initially anticipated)

So the fuckers at the RAC, apparently, did not bother to do anything about us for an hour and a quarter, on a Sunday night, with 2 kids, on the side of the road.

DH has called them today to complain, they say that somebody will call us back within 5 days. I can't wait to see what they say. Though given their track record so far, the reply will probably take 15 days.

We are cancelling, and we have been members for 15 years.

This is NOT the first time that we have been let down by them.

ImportSave Sat 26-Nov-16 14:16:40

Where on Earth do you live that has a Taxi firm with only one car?!

PinkiePiesCupcakes Sat 26-Nov-16 14:10:08

Some say OP is still there, stuck by the road, waiting for the RAC....
Others say the RAC sorted it and everyone got home eventually....
All we know is that this thread is fucking years old.....

TrippyMcTrapFace Sat 26-Nov-16 14:08:36

YY to "bastard zombies".
There have been loads resurrected this past couple of days. No idea why MN doesn't do what other message boards do and either lock or even delete the fuckers after a set amount of time.
Oh well hopefully the OP has arrived home by now.

TupsNSups Sat 26-Nov-16 13:50:14

Bastard Zombies!

IHeartKingThistle Sat 26-Nov-16 13:46:18

Argh another one? Why do people keep doing this???

neonrainbow Sat 26-Nov-16 13:44:45

Bugger... didn't realise it was a zombie!!

neonrainbow Sat 26-Nov-16 13:44:23

People say that you should expect to wait but to be honest as a private company you shouldn't have to wait 2 hours on the side of the road for someone to get to you - if they can't get someone to you in a reasonable timescale then it just goes to show they aren't providing enough patrols so i think complaining about wait times is perfectly valid.

Redglitter Sat 26-Nov-16 13:44:17

This thread is over 3 years old
Chances are it's all resolved now grin

Colby43443 Sat 26-Nov-16 13:43:15

Were there 2 of you plus kids? Reason I ask is that every time I've broken down (I have a 20 year old car) I'm asked if I'm alone or alone with kids & if so I'll be fast tracked. I'm with the rac too

IHeartKingThistle Sat 26-Nov-16 13:41:09

I left the AA because they refused to come out after I broke down. I had no phone battery so walked along the hard shoulder of very busy dual carriageway and slip road until I found a pub. They let me use the phone, I phoned the AA in tears and they refused to come out unless I went back to the vehicle. As it had been fucking terrifying walking along that road I said no, and they refused to come. They still ring me all the time asking me to renew.

I get that they must have a policy or something but surely I'm not the only person this has happened to? What if I'd had the DC with me???

I do always charge my phone now though!

Fluffycloudland77 Sat 26-Nov-16 13:34:09

Email the CEO. Customers services won't give a shit either way.

user1479647272 Sat 26-Nov-16 13:29:17

Check your insurance policy - or look / ask when you renew. Often membership of a difference recovery organisation is included for free.

Southallgirl Sat 26-Nov-16 13:23:47

RAC charged nearly £100 for a car battery. Must have been sprinkled with gold dust!

TimeofChange Sat 22-Jun-13 17:55:09

Green Flag.
They are cheaper too.

edwardsmum11 Sat 22-Jun-13 17:52:37

Took an hour and a half to get through to them a few weeks ago. On side of road with 21mth old. Still annoyed tbh.

VirgoGrr Sat 22-Jun-13 17:49:56

It is quite telling as well that when I've mentioned poor service on threads in the past, I've had a PM about it from the company. I bet no-one has had any contact from RAC, have you? I haven't. You couldn't pay me to take out cover with them again now, and I'd been a member for more than 10 years solidly.

Slavetothechild Thu 20-Jun-13 10:50:47

I have disabled membership with the RAC bloodly awful service ! The last time i was stuck in a rugby club car park at night in a wheelchair they said it was not a priority as i was in a car park .....well yes but this was at the end of a game and quite soon it would have been deserted !! Luckily for me some of my sons friends bump started the car as it had a faulty battery i later discovered . Hurray for rugby palyers smile sod the RAC

YoniMatopoeia Thu 20-Jun-13 05:33:44

Still no call back regarding our complaint.

NomenOmen Wed 19-Jun-13 23:59:00

Aviva sold the RAC to a US private equity group in 2011. If you've witnessed a deterioration in service, it is probably because the RAC is being asset-stripped and will shortly go under with levels of unsustainable debt.


GiveItYourBestShot Wed 19-Jun-13 23:33:16

AA made me push my motorbike half a mile down the road to the recovery truck because he'd parked in the wrong street and couldn't be persuaded to move. Won't be renewing with them come October!

CalamityJ Wed 19-Jun-13 23:26:14

Can't believe how much some of you are paying! Start rescue is £36 and the one time I called them I got text updates, the chap came within the hour, was courteous, got my keys out of my locked car and sent me on my way all in under 2 hours. £36! An auto locksmith in an emergency would probably charge over £100. Shop around OP. There's loads who use local garages which are closer.

TwelveLeggedWalk Wed 19-Jun-13 23:02:40

We're with AA, who are expensive but have been every time I've needed them, apart from one day when we broke down three times in one journey, which sent their computers into a tailspin!!

This thread has made me think though - if I broke down on a motorway how the fuck would I get and keep two toddlers safe on my own?!

loubielou31 Wed 19-Jun-13 22:56:56

I don't know if this is the same for all recovery companies but RAC will charge you for recovery if it's because of an accident rather than a break down!! (I guess they would say you claim for it as part of the insurance claim)

We had to get VW assist out last week, (free for a year with the new car but we'll be taking it out for our other car too now) Their service was really good, they told us the name of the guy who would be coming how long he would be and he called to say he was on his way and a better approximation of his arrival time. (We were at home so how long he took didn't matter to us but I did think if I was stuck on my own on the road somewhere, actually knowing the name of the repair man would be quite reassuring if only to check it was a real repair man when he arrived.)

34DD Wed 19-Jun-13 22:19:20

Message withdrawn at poster's request.

CatelynStark Wed 19-Jun-13 13:50:32

Another vote for Green Flag here - they've been brilliant on several occasions.

I used to be with the AA but it just got way too expensive sad

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