Advanced search

to think this supermarket delivery service is ridiculous!!

(33 Posts)
spg1983 Tue 18-Jun-13 16:39:11

Got my delivery from Sainsbury's earlier this afternoon. I've ordered a few times and all has been great so far. Anyway this time there are 2 substitutions:
1. Ordered 800g of chicken (2 lots of 400g), wasn't available so I got given 200g of chicken strips.
2. Ordered 40x size 3 normal nappies, got given 11x size 5-6 swimming nappies.

The nappies weren't that much of a problem to me as I still have lots left, but obviously that substitution is totally inappropriate. However the chicken was for a meal tonight for 4 people, plus it was part of a multibuy discount which means I've actually paid more for the 200g strips than the 2 packs I originally ordered.

The delivery driver was mortified, we had a bit of a giggle on the doorstep at how ridiculous the substitutions were!

So...I had to go to the same supermarket anyway to get more chicken for tonight, took dd (16w) with me which kind of defeated the object of home delivery, got to the aisle and there was the exact chicken I ordered but was apparently out of stock! And lo and behold, the nappies were there too!

AIBU to complain as I had to go to the supermarket anyway? The fact that most of it was delivered has saved me time and meant that I didn't have to load and unload most of the shopping but the stupid substitutions have really inconvenienced me...! I got free delivery as I had a voucher so I feel really cheeky putting in a complaint as I didn't pay for delivery in the first place!

chickenliversfortea Tue 18-Jun-13 19:06:18

Asda order yesterday had a chicken twice the size ordered and the wrong wine in the 3 for £10 offer. I only checked the substitutions at the door- which were all better than my original products so the delivery driver had gone.
They refunded the extra cost of chicken and the full price (not the offer price) for the wine. No question no quibble.
So that's £8 saved. Brilliant.
And I got 78p back from the 10% cheaper price guarantee .

So definitely complain and pick your substitutions wisely ie don't ask for them on things you really need but do tick them for everything else.

wamabama Tue 18-Jun-13 19:07:44

Mine don't come from the store, they come from a warehouse.

I've had a vegetable Glorious soup subbed for a chicken one once- i'm vegan, never ordered a meat product in my life. Also I know someone who had vegan sausages subbed for pork ones hmm.

I had to stop shopping online because the unwanted subs or unavailable items meant I had to keep going to the shops to replace anyway deeming it pointless.

Yanbu btw, those subs are ridiculous.

cardibach Tue 18-Jun-13 19:08:05

Arf at 'taking the piss'!
I don't do online anymore as I shop at ALdi for the prices, but I never had any funny substitutions or short dates.

SoftlySoftly Tue 18-Jun-13 19:17:05

Have you seen the pickers? They are usually about 12 yrs old <<I may be getting on a bit>>.

Anyway I can imagine some teenage lad thinking "fuck nappies!, erm yeah they look the same"

"Champagne? That's what our Sharon has" <<grabs lambrini>>.

Breatheslowly Tue 18-Jun-13 19:22:23

I know people always say this and it can be quite pricey, but if you are in the Ocado delivery area, they don't have pesky customers wandering the shop and buying up all of the stock, so they actually know what they have in stock and rarely make substitutions. On the other hand their offers are poor - 10% off type off instead of BOGOF and they often have things that you can't select because they are out of stock.

Motherhen39 Tue 18-Jun-13 19:24:08

Glenthebattleostrich, taking the piss, isn't that what Tena Lady are supposed to do..

LovingKent Tue 18-Jun-13 19:33:21

YANBU. At least if they had turned up with the same size you could understand it. Some of these errors made me laugh - particularly the lemon bleach. Don't think it will work quite so well in a cake [big grin].

Our problem seems to be more that the supermarket wants to give us more than we ordered. We once got 2 large bottle of fabric softener when it was offer. The offer was £2 for one but someone obviously misread it so we got 2 bottles instead and were only charged £2. The best one was ordering a 1kg squash and getting 3kg - took us 3 weeks to get through that [big grin]

TheSecondComing Tue 18-Jun-13 19:42:25

Message withdrawn at poster's request.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now