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to think this supermarket delivery service is ridiculous!!

(33 Posts)
spg1983 Tue 18-Jun-13 16:39:11

Got my delivery from Sainsbury's earlier this afternoon. I've ordered a few times and all has been great so far. Anyway this time there are 2 substitutions:
1. Ordered 800g of chicken (2 lots of 400g), wasn't available so I got given 200g of chicken strips.
2. Ordered 40x size 3 normal nappies, got given 11x size 5-6 swimming nappies.

The nappies weren't that much of a problem to me as I still have lots left, but obviously that substitution is totally inappropriate. However the chicken was for a meal tonight for 4 people, plus it was part of a multibuy discount which means I've actually paid more for the 200g strips than the 2 packs I originally ordered.

The delivery driver was mortified, we had a bit of a giggle on the doorstep at how ridiculous the substitutions were!

So...I had to go to the same supermarket anyway to get more chicken for tonight, took dd (16w) with me which kind of defeated the object of home delivery, got to the aisle and there was the exact chicken I ordered but was apparently out of stock! And lo and behold, the nappies were there too!

AIBU to complain as I had to go to the supermarket anyway? The fact that most of it was delivered has saved me time and meant that I didn't have to load and unload most of the shopping but the stupid substitutions have really inconvenienced me...! I got free delivery as I had a voucher so I feel really cheeky putting in a complaint as I didn't pay for delivery in the first place!

Sirzy Tue 18-Jun-13 16:41:22

Perhaps they had received a delivery between picking and you going?

Doobiedoobedoobie Tue 18-Jun-13 16:42:47

YANBU to think they are rubbish substitutions as they are. But the online deliveries don't come directly off the shelf in your local store do they? I presumed they came from somewhere else, a main holding store perhaps :s

hiddenhome Tue 18-Jun-13 16:44:17

This is the risk you take if you accept substitutions though. When I shopped online with Sainsburys I always ticked the 'no substitutions' box and I always received everything I'd ordered.

spg1983 Tue 18-Jun-13 16:46:34

The delivery came from my local store and went through the till 20 minutes before it arrived on my doorstep, according to the receipt.

Will definitely tick no substitutions in the future, thanks hidden!

Doobiedoobedoobie Tue 18-Jun-13 16:48:06

Gosh that is ridiculous then and yes I'd complain, in a nice way, and want an explanation tbh. How odd.

Baabaapinksheep Tue 18-Jun-13 16:48:17

The delivery will not necessarily have come from the same store. I have a supermarket 2 mins away, but deliveries come from the store 10 miles away.

arethereanyleftatall Tue 18-Jun-13 16:48:28

I would assume their delivery comes from a warehouse, not the store. But agree, silly substitutions. I wouldn't say that's worthy of a complaint, that's the risk you take when you shop online.

Baabaapinksheep Tue 18-Jun-13 16:48:48

Sorry x post

DeepPurple Tue 18-Jun-13 16:51:17

The deliveries normally come from the store. I regularly see the pickers when I go to my local store.

Squitten Tue 18-Jun-13 16:53:07

You know that even if you tick that you want substitutions, you're not obligated to accept them? You can send back anything you want and they'll refund it. Have done it before myself

Mintyy Tue 18-Jun-13 16:54:30

Swim nappies??


spg1983 Tue 18-Jun-13 16:57:57

Yes they definitely come from the local store. I think I will ring and say something just to hopefully avoid this kind of thing happening again, although if I tick 'no substitutions' then hopefully that'll take care of it too...where I live there are lots of mums who use the delivery service because they don't drive and if the nappy mistake happened to them when they'd run out then that could be a big issue for them.

spg1983 Tue 18-Jun-13 17:00:02

And squitten I didn't accept the substitutions as the nappies were of no use and the 200g chicken was more expensive than the 800g I'd bought. Same brand, just not in the multibuy deal. Last time they substituted red wine for rosé wine, that was bad enough!!

MrsDoomsPatterson Tue 18-Jun-13 17:00:35

The pickers see what the customer instore sees, I'm guessing there was a delivery inbetween. Also bear I mind that the picker does everything in 'zones' so your chilled shop may have been done much earlier today along with five other shops at the same time. I think people think the picker goes around with a shopping trolley and a shopping list for one person! (I don't work for Sainsbugs but I do know a bit about online shopping) Bizarre subs there, obvs done by someone without a clue, could even have been the driver!

noisytoys Tue 18-Jun-13 17:03:03

I ordered 20 tins of tomatoes (only shop once a month) and they delivered 20 bottles of ketchup!! Don't accept any substitutions anymore.

Motherhen39 Tue 18-Jun-13 17:04:54

I shop with Sainsburys online every week give or take, I agree some substitutions are totally ridiculous, I once ordered un-waxed lemons and was delivered lemon bleach!

However if you ring the freephone helpline at the top of your a4 printout they are very helpful, will usually issue a £5.00 online voucher for any inconvenience too. If they have a driver in your area at some time that day they will also on occasion re-deliver missing items too.

Owllady Tue 18-Jun-13 17:09:54

yes they are ridiculous substitutions!
but they may well have replenished stock inbetween due to delivery or otherwise but I still think you should bring to their attention how silly the subs were

ilovechips Tue 18-Jun-13 17:11:12

I once had a weight watchers pizza substituted for a deep pan stuffed crust extra cheese calorie-fest, plus other ludicrous stuff - I just say no substitutes these days!

ilovechips Tue 18-Jun-13 17:13:02

Oh and at Christmas (also my birthday)I had ordered a very expensive treat bottle of Veuve champagne at £35...this was substituted with Lambrini.

EagleRiderDirk Tue 18-Jun-13 18:17:47

I ordered online for the first time in years. Won't do it again. Not just for silly subs but it was late, full of carriers when we requested none and other things ignored.

The 2 large joints of meat we'd ordered were replaced by 2 small joints that weren't even the weight of a full one, so Sunday lunch was nearly off. 300g of sweet potato was replaced with 1.2kg of root mashing veg.

However that wasn't as bad as an old colleague who'd pre ordered a n Xmas turkey and was delivered 6 pints of milk.

RalphGnu Tue 18-Jun-13 18:21:37


Re silly substitutions, my neighbour ordered 6 bottles of red wine last christmas and these were replaced with 6 bottles of red wine vinegar!

McNewPants2013 Tue 18-Jun-13 18:24:19

only once i have ordered food off line and every item had a short date.

ImaHexGirl Tue 18-Jun-13 18:45:17

When pregnant with DS I ordered organic fish fingers for myself from Sainsburys. Instead I received highly processed fish shaped "bites"! The delivery driver rushed off as soon as he dropped off the bags without giving me a chance to check the receipt. I ate them but did giggle at the thought process in making the substitution!

glenthebattleostrich Tue 18-Jun-13 19:01:52

Asda once sent me Tena Lady instead of nappies. I know most parents think their kids are advanced but I felt that was taking the piss a bit

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