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111 Again, total and utter waste of time and money.

(82 Posts)
YoniWheretheSunDontShine Sun 26-May-13 21:34:36

My DD came screaming in from the garden, she has speared her eye with a bamboo cane. she was screaming and nearly vomiting.

Sat her down and in spite of the initial and unusual screams, shortly she seemed to recover, Within 40 mins she was running round again like nothing had happened, the eye, whilst v red and slightly swollen seemed OK. However being an eye I thought a doc should just shine his light on it - make sure all OK.

called out of hours. nothing its 111 now. call them. speak for ages.....long list of questions, get someone to call me back. about two hours later get a call back.

useless, can I see anything in the eye? ! No, I cant but that means jack shit.

I just thought a doc should take a look.

Can I get to A&E, no, not with EBF baby and her. She doesn't bloody need A&E.

She then tells me I cannot even see local doc, usual out of hours, round the corner but one, 9 miles away?! AND she cant make the appointment. She has to then call this other out of hours, to then call me to make an appt.

What a load of useless bloody shite.

Hours ago, had the normal system been operative, we would have been seen already and sent away or given something.

Oh - just got another call and asking the same questions again.

Montybojangles Tue 28-May-13 08:19:19

Just to clarify op, I'm a nurse, I used to work in a&e. Eye injuries are an accident (and sometimes an emergency). It's numpties who turn up on a saturday with a sore throat they have had for 3 days but couldn't be arsed to see their gp on a weekday (because they were at work) and the ilk that drive us nuts.

pumpkinsweetie Mon 27-May-13 23:51:59

Having read your latest post op, it is clear you ignored advice. 111 told you this was an emergency and to take your dc to A&E.

Onesleeptillwembley Mon 27-May-13 23:48:15

Still making excuses - you husband could have taken her. And I have to say, for someone with so littleconcern for your daughter's welfare you are over reacting about taking the baby to A&E. Disgraceful excuse for parenting.

pumpkinsweetie Mon 27-May-13 23:46:08

You should have gone to A&E on this occasion. I wouldn't waste my time with 111 for something like this

SerotoninCanEatTomorrow Mon 27-May-13 23:41:35

And OP, if your daughter is like the other posters and develops an infection because you refused the advice, I'm sure that won't be cause for you to apologise for your lack of action and understanding of what the service is for.

BeckAndCall Mon 27-May-13 23:40:26

In my neck of the woods, the doctors surgery send you straight to A&E with any eye injury - they simply can't deal with it at the surgery ( which is what the ooh surgery is - just your doctor, or one very like them, but somewhere else).

111 was right to tell you to go there - that's what you should have arranged to do.

TacticalWheelbarrow Mon 27-May-13 23:34:29

This is so creepy!!

I have only been back home for about an hour after getting back from A&E with DS because he has done exactly the same with a bamboo stick in the garden from my tomato plants.

FWIW the nurses there said I did the right thing, he has had 2 eye baths, seen a paediatrician and eye specialist, and been sent away with antibiotics, pain killers and anti inflammation drugs .

arethereanyleftatall Mon 27-May-13 23:23:58

oP, just for future reference for you, A & E stands for accident and emergency.
An accident is where someone has an accident. An example of this would be spearing themselves in the eye.
I'm intrigued to know why you called 111 when you already know better than them what to do.

pooka Mon 27-May-13 23:15:58

Why couldn't your dh take her to docs/A&E? (I do agree that it's a pita if you can no longer ing ooh direct - with us, we used to ring surgery number and their answer phone would redirect to ooh. They would call back with appt).

foslady Mon 27-May-13 23:09:22

But have you done anything to cover the cane ends and stop it happening again, OP?

YoniWheretheSunDontShine Mon 27-May-13 23:03:44

Also, just to clarify, the eye injury flumoxed the 111 operative.

She is asking me - whether I can see a scratch, thats a bit different than when they ask - can the child tilt their head, have they got a fever.

Those symptoms are obvious. She was initially asking if I wanted to speak to a nurse.

I had to explain to her that I could not see a scratch but that the eye was very red, and me not seeing a scratch meant nothing.

It was then she suggested A&E!

She wasn't listening to the problem and saying " Get to A&E, this is an emergency".

She suggested it when I said I did not think talking to a nurse over the phone about whether or not the eye was scratched - would be much use!

YoniWheretheSunDontShine Mon 27-May-13 23:00:12

Goodness, I am amazed at some responses on here.

Maybe its little wonder A&E departments are close to breaking when some people are rushing down there and clogging them up when they need a little more common sense!

Why on earth would you take a child there who is quite obviously probably OK, just for a quick assurance check? That is what the docs if for isnt it, in our case? Why would you take a child to A&E when people are there in a serious way, in pain having to wait because some people are in there with the most minor ailments, that should be being seen by a doctor.

I was told a long time ago by a medic in the family, avoid docs waiting rooms and hospital waiting rooms! If you want to pick up infections and problems, those are the places to go.

I would not want to have a small baby with me in hospital no. Hence the BF problem. Much easier if I could have left her at home with DH.

YoniWheretheSunDontShine Mon 27-May-13 22:48:33


An out of hours doc called us back last night, v late. After a quick chat he said she sounded fine, but of course, as I had myself said - hours and hours and hours ago, a quick glance would be the best/ safest option.

So hours after that, we took her to docs, he sent her away with nothing, no meds...he said no scratch, and if something had been deposited within, it would have swelled more.

Relived, but such a shame, we were not able to simply call the out of hours directly ourselves when it happened.

Re our A&E, it has been drummed into us here that we must not contemplate going there unless it is a dire emergency.

It was quite obvious that once the screaming had subsided, it was not a dire emergency, or in fact - an emergency.

Onesleeptillwembley Mon 27-May-13 22:39:22

Bore No, - thank you and your colleagues- I live in a pilot area and have had cause to ring you three times (totally unrelated things, one a neighbour, we're not hypochondriacs grin ) and the service on each occasion was fast and excellent, even at 5am on a snowy Sunday morning.

Floggingmolly Mon 27-May-13 12:29:56

Jesus, op hmm
Your dd speared her eye with a bamboo cane, was screaming and nearly vomiting, and yet it was obvious to you that a trip to A&E was not needed??
If you have a medical qualification yourself you hardly had need to trouble the people at 111 in the first place...
As it was, you took a chance with your child's sight because you thought you knew best, it's a mercy she didn't have to pay the price for your arrogance.

BoreOfWhabylon Mon 27-May-13 11:57:38

After the likes of the Daily Mail lambasting 111, the NHS and all of us who work in it at every opportunity, I am heartened by the responses here.

Thank you flowers

rainrainandmorerain Mon 27-May-13 11:43:12

Two years ago, I had an accident on a saturday night (hurt my leg running down stairs). It was v painful but I was v sure I hadn't broken it, knew it was some sort of soft tissue injury - wasn't sure what to do. I rang nhs direct. After a long and quite sensible conversation (could I walk, was I on my own, could I ice and elevate leg etc), they told me NOT to go to A&E but to see my GP on Monday.

Which i did. He was really angry with me and the advice I'd been given - not it seemed because of the severity of the injury (I never had to go to hospital with it) or because I had missed out on important emergency treatment, but because 'it was an accident and we don't 'do' accidents.' I was quite annoyed at the time by this inconsistency and attitude.

Fast forward 2 years and the GP clinic now runs a minor injuries clinic. Precisely because of the 'is it an a&e problem or a gp problem' injuries. Much more sensible.

hiddenhome Mon 27-May-13 11:05:28

111 pilot area

hiddenhome Mon 27-May-13 11:04:49

OP stop being so entitled and take some responsibility for this health problem. 111 are not a personal doctor service. We are in a 112 pilot area and it's working very well for us. Sadly, 111 are not capable of providing people with common sense hmm

AuntieMaggie Mon 27-May-13 10:57:28

Injuries to eyes and ears = a trip to A&E in my book as they can turn nasty really quickly and its not worth messing about with your sight and hearing.

Chelvis Mon 27-May-13 10:57:25

posted to soon
- and yes you should have gone to a+e. I had a tiny, minor scratch last year (sand in my eye) - a week later I was in agony with a huge infection. I had 3 different antibiotics, a patch for 2 weeks, unable to drive and in constant pain. It took 2 months before I could go out without sunglasses on even an overcast day (photophobia) and I am now left with a badly scarred lens and cornea.

Chelvis Mon 27-May-13 10:52:11

Surely it's easier with an ebf baby, you just need yourself and a muslin? Much easier than with a ff baby, lugging around bottles, cartons, formula, needing somewhere to warm it etc (that's not a criticism of ff, I am ff right now!)

lucamom Mon 27-May-13 10:49:40

I agree with lots of the previous posts-it's either an emergency (and warrants a&e, however inconvenient for you it may be), or it's not.

My Dh had a back spasm thingy recently which left him unable to move and crying out in pain. It didn't need a&e as his life wasn't in danger, but neither could he be left for the entire weekend without some effective pain relief. The 111 + local hospital ooh service was exactly what was needed, a sort of halfway house service in between 9-5 surgery, and a&e-we saw a doc, who ruled out major injury, got prescription and, in conjunction with our own doc (for arranging scans, tweaking pain relief etc) over the following weeks we were sorted.

I don't wish to sound harsh, but of all the complaints about the service I've heard it's been more about people being inconvenienced and not able to have a doc turn up at the house. If 111 deem it an emergency they will advise as such. I'm no expert but I'm guessing it's saving lots of unnecessary doctor hours dealing with trivial stuff. I'm all for letting the experts make the call, that's what the medical profession is trained for.

Shallistopnow Mon 27-May-13 10:36:58

I think most hospitals are breastfeeding friendly. And even if they're not, who cares? Are you not comfortable feeding in public OP?

Montybojangles Mon 27-May-13 10:36:11

The op was initially advised by 111 to attend a&e, instead she said she wanted to see a local doctor, and wasted 111 time going through various options, as didn't want to travel to see the on call doc. I am commenting on the ops post alone to highlight that the problem can cut both ways, as you mentioned that a&e are struggling due to 111 and we are missing the point of the ops post. The op was given correct advice and she is complaining about it.
People seem to have lost the ability to recognise the difference between something that is an accident (or emergency), something which is urgent, and something that can wait. If the ops daughter had running screaming and nearly vomiting with a suspected fracture of her arm, she would have rushed her to hospital, she had an eye injury, something that could potentially lead to permenant vision loss, but thought a GP would be able to make a specialist assessment.
I understand that she wasn't sure, so called 111, but then when they gave her advice she refused it and caused a whole heap of pointless work for people not able to actually properly help.

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