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To want to string Tesco Bank up by the knackers?

(3 Posts)
bigTillyMint Mon 20-May-13 17:33:16

Did you know that you can reverse the charges to Tesco Bank if they wrongly block your card whilst you are abroad?

No?

Nor did I. Apparently it is in miniscule print on the back of my credit card but I didn't see it and so spent £50 calling them on my mobile to get the card unblocked. This is despite me telling them that we would be away for 2 weeks...

They are refusing to refund the call cost despite the fact that I only called them to correct an error THEY had made.

Furious of SE London.

Blessyou Mon 20-May-13 17:37:35

Take it further. Have you sent a written complaint?

bigTillyMint Mon 20-May-13 17:52:16

I will do. I can't believe they can get away with this.

They keep putting blocks on our card. Last time it was following a transaction for household insurance and a £20 top-up on my sons mobile. Thank God I was at home that time, ironically trying to do a Tesco order!

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