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to wonder if Orange ever answer the phone

(10 Posts)
ProveYourLoveToMe Fri 10-May-13 20:22:20

14:53 mins of call centre hell so far.

StarlightMcKenzie Fri 10-May-13 20:37:50

I left orange purely because their customer service was shite!

wickedwithofthenorth Fri 10-May-13 20:41:03

Try the t mobile number, answered within seconds last week after being on hold for over half an hour. Gets you through to ee just as the orange number would.

StarlightMcKenzie Fri 10-May-13 20:43:36

Or call their sales line and asked to be transferred to a person. Sales dept answer quick enough IME.

seesensepeople Fri 10-May-13 20:45:28

They answered within seconds when I called at 9:02 this morning - don't know if that helps!!!

manticlimactic Fri 10-May-13 22:11:06

You call when people are on the school run if you can. You get through straight away. Evenings are crap because people who have been at work all day are ringing.

*disclaimer: you may be unable to do the above grin

Or choose the I am thinking of leaving option. They are normally answered quickly

MrsLouisTheroux Fri 10-May-13 22:38:07

Friday night no good. 8am on a weekday good.

MrsLouisTheroux Fri 10-May-13 22:39:32

8am on a Sunday morning even better.

doubleshotespresso Fri 10-May-13 23:24:23

Oh dear God OP. you have hit a nerve!!!

They used to be so gret but are piss poor now.... The future is not bright is it?

doubleshotespresso Fri 10-May-13 23:25:16

They have zero coverage in South London but are unable to fix the masts????

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