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To think it's not acceptable to dental receptionists to sit there loudly bitching about patients?

(139 Posts)
MrsMangelFanciedPaulRobinson Thu 09-May-13 10:57:47

I've just been to the dentist. She was running late so I had to sit in the waiting room for half an hour.

At the practice I go to, each day the receptionists phone up the people that have appointments booked the following day to check that they are still ok to attend their appointment, and to jog their memory that they've booked it. And that's what the receptionists were doing today.

One receptionist phoned someone, I heard their name as she asked for them when they answered the phone (and this is a small town, everyone know everyone else). Admittedly it was a long phone call, and the receptionist had to explain a lot about why they were calling; I think the person on the other end was perhaps hard of hearing. There was then a bit of faffing whilst the other person decided whether or not they wanted the appointment, turned out they did, and the receptionist put the phone down. I'd say the call was no longer than maybe three minutes.

The two receptionists then spent about 5 minutes bitching about this customer. The woman who had phoned them was mimicking them and was huffing and puffing about how indecisive they'd been and basically what a pain in the arse they were.

AIBU to think this isn't acceptable. We all moan about work/clients/customers at times, I know that, but to do it on a reception desk in front of other customers isn't appropriate IMO. They are both very miserable rude receptionists and it seems that they don't like customers very much.

Don't know if this makes any difference but it's a combined NHS and Private practice.

NomadicSneer Thu 09-May-13 10:59:52

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MrsMangelFanciedPaulRobinson Thu 09-May-13 11:00:32

Well obviously I don't want any advice. What a strange thing to say

NomadicSneer Thu 09-May-13 11:02:35

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somewhereaclockisticking Thu 09-May-13 11:03:41

If they know people are there waiting to be seen and can hear them then no they shouldn't discuss patients - it's very rude - even if no-one knows who they're talking about. It's very unprofessional but in this day and age if you register some disgust it just gets you blackballed by people it seems.

MrsMangelFanciedPaulRobinson Thu 09-May-13 11:04:04

I would have thought my title would have been self explanatory really. Plus the fact that this is the Am I Being Unreasonable board. I haven't been aggressive at all. You, on the other hand have been very rude.

NomadicSneer Thu 09-May-13 11:06:25

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YourMaNoBraBackOfMyCar Thu 09-May-13 11:07:46

YANBU but you should have let them know that you could hear them and weren't happy. I had a similar experience a while back. Bitch all you like in private but never in public. Its so unprofessional. Had it been a friend of mine I'd have told them and watched them squirm. I'm mean like that! grin

MrsMangelFanciedPaulRobinson Thu 09-May-13 11:07:51

Nomadic, I think I shall leave it there with you. You are clearly just looking for an argument and to be a smart arse, and have nothing useful to contribute to this thread.

Good bye

JeeanieYuss Thu 09-May-13 11:08:28

Aggressive? Where has the op been aggressive confused

MrsMangelFanciedPaulRobinson Thu 09-May-13 11:08:47

I didn't know what to say to them, YourMa. I was sitting quite far away from them and not in eyeshot so that I could give them a 'look' even

ImTooHecsyForYourParty Thu 09-May-13 11:09:11

No. It's not acceptable to bitch about patients in front of other patients.

It's not nice to do it at all, but it is unprofessional to do it in front of members of the public!

Are you going to raise it with the practice?

PickledLiver Thu 09-May-13 11:11:16

YANBU - raise it with the practice.

MrsMangelFanciedPaulRobinson Thu 09-May-13 11:11:19

I'm not sure, Hecsy

Last time I went I complained as I sat in their waiting room for half and hour before they 'remembered' that my dentist was off sick that day and therefore my appointment was cancelled.

If I complain again they'll have me down as a serial whinger.

and I don't want to be struck off

YourMaNoBraBackOfMyCar Thu 09-May-13 11:11:35

OP hasn't been aggressive nor done anything to warrant that level of arsiness. Is there a post I can't see?! confused

BigBlockSingsong Thu 09-May-13 11:12:09

It is very unprofessional, I do despair at a lot of people who work in some form of 'health and social care' , people who aren't fit to wipe jon venables arse, who are brutal,ignorant and basically go into that kind of work too easily and for the wrong reasons.
I see a lot of this is disability care for adults,
I once complained to the nurseries manager because I could hear, through a locked door! someone talking unpleasantly about a child, in the space of 5 mins I knew that child's name,contents of bag, mums name etc, I mean imagine if the mum had been there instead of me!.

NomadicSneer Thu 09-May-13 11:13:18

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Samu2 Thu 09-May-13 11:13:37

WTF Nomadic? since when do people only post in here for advice?

NomadicSneer Thu 09-May-13 11:15:42

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fluffyraggies Thu 09-May-13 11:16:04

If i felt strongly enough i would write a letter to the practice manager. It could be anonymous.

In fact i think you should.

One of the dental nurses at my daughters clinic was having a big show-offy-flouncy row with someone on the phone in reception about her upcoming wedding last time we were there. No one knew where to look. Silly cow. Small room, people seated round the edge, and her leaning across the desk yelling into the phone about wedding shoes hmm

SpottyTeacakes Thu 09-May-13 11:17:29

I think OP was asking if she was being unreasonable in thinking receptionists should bitch about their patients? grin

OP YANBU our dentist is similar though hmm

fanjoforthemammaries7850 Thu 09-May-13 11:17:31

Isnt really a question.

Of course its not reasonable that they do this.

You just wanted a bitch about them really wink

MrsMangelFanciedPaulRobinson Thu 09-May-13 11:18:08

Yes, Fanjo grin

KellyElly Thu 09-May-13 11:19:08

sorry - calling me strange for asking a question is aggressive, at least in polite society. She didn't call you strange, she said what a strange thing to say - two completely different things. Coming on a thread and saying 'what advice would you like?' and then accusing someone of being aggressive when they clearly aren't makes you look a bit of a loon quite frankly NomadicSneer.

confusteling Thu 09-May-13 11:20:47

It's not unreasonable no, but it's not something that's unusual. A friend works for an NHS surgery, I used to meet her after work. I regularly got kicked out of the building so the staff could discuss bitch about their patients.

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