Phone calls from charities after you've donated by text message(157 Posts)
I have recently donated to some charities by text message (super convenient and I don't have to talk to a person). However, the
salespeople charity donation people keep ringing me to try to get me to donate more. It puts me off donating. AIBU? Today I had four missed calls on my mobile and when I called them back, it was a recorded message from a charity.
MrsHoarder makes an excellent point about analysis and correlation of 'stopped direct debits' and last phone call/request for additional donation.
This is obviously anecdote but, for a charity to get a regular subscription, they must have already won over the donator because those sums certainly add up in a year. On that basis then, to lose that donator must hit the charity quite hard due to the fact that a) regular income is lost, and b) the donator may never subscribe to that charity again.
So I think it's in all charities' best interests to not piss off their regular donators.
I'll give you some feedback also, Nina. Honestly, it's not personal though and I mean 'you' general, not you/your charity specifically:
1. Don't send me raffle tickets. I'm already paying regularly. It costs you money to produce this crap and I'm not going to start fundraising for you on this basis. It puts me off and makes me wonder how much more money you waste?
2. If I'm already paying by direct debit then you already have a regular sum from me and it's not up to you to decide when I might (if ever) be able to increase it. I'll decide, please don't ask.
3. Never ring me. I've put 'contact by e-mail only' because I don't want you wasting money on phone calls and letters through the post. If you deviate from my wishes then I know a) you don't listen and b) you don't really care about wasting money as e-mail is 'free'.
4. If you really want to win the hearts and minds of the public then don't allow your charity to employ 'chuggers'; most of us despise them and if I see that you are using them, I might be motivated to switch my donation to another charity doing the same/similar thing - or another one altogether.
5. Don't pass on my address/details EVER. If you do and I find out it was your organisation, you'll be cancelled immediately and I won't ever subscribe again. Don't think that people don't unwittingly give out their 'sources' because they do.
That's it really. If you don't bother me, I will happily pay you ever month forever (as long as I'm able, at least).
I used to work for a large very prominent charity although not as a fundraiser (health professional). The chief exec got first class flights, paid accommodation, chauffeur, all expenses ,- the lot. OK, why shouldn't charities get the best person for the job? But - he used to come round and lecture us about the cheek of us wanting paid to look after the "patients" - would say things like...some people would think it a privilege to help those with X ....they wouldn't want PAYING! ....as if we were parasites for being employed to do a job. I left soon after. I think we should remember that people donate because something about that charity means something to them - not simply because they are asked to. I donate to the one that gives sanitary products to girls in war zones as it resonates with me - I saw that on the back door of a toilet in a shopping centre. I give 3 pound a month and get no hassle from them.
Charities have very stringent and transparetn accounting procedures and results
yeaaaah ..... you think all of them follow them? there's a notable amount of cack-handed learn-on-the-job-and-get-it-wrong accounting goes on in these organisations. That does no one any favours, least of all the people whom the charities try to aid.
There's a lot of incompetence that goes on, a consequence of bored and untrained people thinking that something is a good idea and setting a small charity up.
Often whatever-it-is is a good idea. But the amount of mismanagement that goes on means that the money the charity collects is used ineffectively.
I think there should be closer monitoring of charities generally to stop the general mismanagement.
(NB: perhaps that's been done in the last 8 - 10 years? I'm a bit out of date).
I still think the crass approach of chuggers etc does a lot of damage to the people they're supposedly trying to help though. It's hard not to suspect that the people who employ those tactics have become entirely obsessed with money at the expense of humanity.
The initial campaigns are loss leaders - the campaign costs more than the initial amount they mention E.g. £3 per donor but a certain percentage will become regular donors after a follow-up phone call. The campaign overall is then profitable.
I had this happen when I spontaneously donated by text and so have not done it again.
What I particularly dislike about it is that I had donated by text in good faith to find my details used in a way I hadn't agreed to (phone calls) and had no opportunity to refuse in advance. I wouldn't have minded a text.
I don't think it is should be too tricky really for charities to get this right - contact people by media they have agreed to and don't pester or be too heavy handed / pressure. Treat people like you'd like to be treated (or your gran to be treated).
I can only suppose the current system gives good returns though for it to continue. I also imagine outsourcing doesn't help especially where commissions are involved and the single sale rather than the bigger picture is the primary motivation.
Most of the people who've been in genuine need that I've had contact with have actually been pretty dignified or proud in their own ways.
They'd bloody hate this sort of approach.
I think charities have a duty to respect the people they're trying to help, and that includes in how they raise their money too. No one I worked with would have whined, guilted or pressured others for money.
The same happened to me after donating to water aid, although the caller was not pushy I didn't appreciate being disturbed nor the texts they continue to send. Wouldn't give to them again.
Message deleted by MNHQ. Here's a link to our Talk Guidelines.
The GPS tracking device is also a kind of electronic product and a lot of people now are suffering from the tracking of it and this is really a kind of suffering for them. And for the people who hate of being tracked then the gps signal jammer from jammer from china is a good assistant.
Letitsnow9 charities (and other organisations) can buy data that is in the public domain and append it to your record.
For example, if you're not ex-directory, somewhere a company will have that data. If charity X wants to call people (who haven't said they don't want a call), they will get a company to add the number to their database. If they're ex-directory the number isn't added.
Justgiving text donation system doesn't give the numbers of people who have donated to the charity, I wonder what company are giving out the details
I don't answer my phone anymore if it's not a number in my contacts list because more than half of my phonecalls are PPI etc. I can't afford to make regular donations to charity but my DP starts a new charity direct debit whenever he gets a payrise. If he sees a chugger then he writes the charity off his future donation list and would seriously consider stopping his DD.
lljkk I would mainly agree with your list, except that I do sponsor people who are fundraising for something close to their heart.
I hate being phoned, having someone knock on my door or approach me in the street.
I also hate getting multiple mailings with no address so I can't even get myself off the list - I seem to get something from the British Red Cross pretty frequently with coasters, pens and other tat. It annoys me!
I also work in fundraising (though in a different area) so I have watched this thread with interest.
how [should charities] raise the money they need, if contacting individual donors is off limits?
No one has said contact is off limits, the thing is we don't want to be nagged when we are already signed up for X to pay 2X or X+10, 12X, etc.
Can only speak for self re marketing measures:
1) Chuggers, avoid like plague
2) Quiet person with a bucket, usually give a quid
3) Knock on the door: grrr, please leave me alone, NEVER donate
4) Fundraising by a child or adult doing special event: silly & annoying but often give a little
5) Stall on the market, often try to give or buy or do the cheap tombola
6) Direct post, straight in the bin, unread.
7) Radio profiles or ads & articles in mags: good, can be very attractive.
8) Phone calls: I would actively SNARL in reply. Ditto texts.
9) Regular newsletters to me as a regular established donor talking about what the charity actually does, especially with case studies and without nags for more money: brilliant. The more you show me how good your work is, the more I'll be minded to give you some more ££ when I feel I have it spare.
Maybe donors need a chance to tick on the form what level of future contact they want, i.e.:
* No response please, Giving is its own reward
* Thank You only
* Thank you with regular newsletters about further fundraising
* Informative about the actual work only newsletters on ongoing basis
* Anything and everything.
I make anonymous donations via https://www.cafonline.org/. I think it costs me about 4% of the funding to the account, but it is worth it to me not to have my name and details given to the charities.
I'm feeling quite left out.
I can't remember the last time I had a phonecall asking me to increase a donation. It must be well over a year.
I respond financially to emails, post and tv. All very non-direct stuff. I will never give my details to chuggers on the street or those who come to my door. Never. I'll also never engage with people when they cold call me. Never. However, I really don't mind being sent something that might prompt me to find out more independently then donate.
And on numerous occasions, I've spontaneously donated when I've heard something on the radio, read a newspaper article or watched an advert.
The one bit of charity post that I thought really stood out was from Kids Company. I heard a story on radio 4 which really affected me and went on to their website and donated £50.
A few weeks later they sent me a letter and I thought: "Here we go..." But it was actually just a beautifully written letter from Camila Batmanjelia (sp?) thanking me for the donation and that was it. I immediately went on to their website and signed up for a regular donation. It was very effective without any hint of a hard sell.
I recently cancelled a few direct debits to charities which had built up over the years from these calls (I'm a bit of a soft touch it seems), and haven't had a single call from any of them, which has surprised me.
I also work for a small charity benefiting children and families and we don't do any direct marketing at all (for various reasons). Income from other sources is very tough at the moment. The idea that we're all going on free conferences, dinners, and getting free health insurance is utterly laughable, along with the concept that we're creaming off donations and living the high life. Over the last couple of years I have had both hours cut and a pay reduction. My pay is way below the average for my qualification and experience (an "are you sure" message came up when I was completing a recent salary survey for my profession!)
Thanks for the feedback. Since my charity doesn't do any phone calls of that sort, I can't really respond that I'll put all those into practice! But we certainly do have the ability on our database to mark people as no contact, or only send the annual review, and we do adhere to this. Maybe as a smaller charity we are able to be more personal and flexible?
In terms of postal communication, how often would you like to receive an update on the work of a charity you support, and does it bother you if every update is accompanied by a financial ask?
I am currently deabating this issue with my CEO - I want to do a plain thanks and this is what we are doing - and think that will have greater benefits than thanks, this is what we are doing and can we have some more money please?
Which would encourage you to give more?
And don't get me started on charity accounts lol, I work with them often and often scratch my head in frustration in a 'what's going on, what have you done?!' Manner
The Thing is Nina donating and people are not one size fits all, but charity fundraising does not reflect this.
If I tell you things are a bit tight an I can't afford to donate more, then there should be a policy like 'don't contact for 6 month minimum'
If I ask you not to call - don't call
I don't think a text donation should get anything other than a text back, certainly not a phone call. Contact me in the media of my preference.
In my experience they come at you and couldn't give. Shit who you are, how much you can afford Tec they just push and push as money is the top priority.
They do push some people away. I get currently 4 calls a week and this is after telling them I can donate more, it should be stripped or limits in place. place In very frustrated
,that blog is very dismissive and basically saying 'yeah yeah but we need money', again making people feel a bit shit all round
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