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Dyson vacuum cleaner- built to fail?

(59 Posts)
FagEnds Sat 04-May-13 19:48:43

I have bught new filters and fixed the band on the dyson. It is absolutely useless. Absolutely useless. And it makes a horrible noise. The motor is doing something.

AnneEyhtMeyer Sat 11-May-13 13:11:20

I have a DC02 and it still works very well. I got it in 1998.

I know several people with ones bought recently (in the past two years) who have had no end of trouble with them.

Clearly the old ones were built to last, the new ones are just not up to scratch. When mine eventually dies I'll not be getting another. Oblamov and Myfubyiseday have confirmed what a lot of other people have told me.

LackaDAISYcal Sat 11-May-13 13:01:18

I have a geriatric DC05 animal and love it. It's almost 10 years old and just as efficient now as it always has been. Never had an issue with it, and it's only had a replacement filter in the last ten years, and that's because I washed the wrong filter and it disintegrated. Mine was one of the UK made ones though.

Mind you, the rate I hoover, it's probably only had about four years actual life blush

I hope you can get your issues sorted out Oblomov! <waves furiously> Freaky that they are obviously monitoring the interweb for mention of their product though grin

lljkk Sat 11-May-13 12:49:30

Have had 2, both good. Cleaner who had a Miele Cat & Dog kept muttering how much better Dyson was until her husband bought her one smile.

LegoLegoEverywhere Sat 11-May-13 12:26:16

I luff my Dyson. After 12 years the hose on my Dyson pulled apart, I can still use it but it's a pain. After reading reviews I went for a cheaper Vax. I hated it. So when 'D'H left I palmed him off with the new Vax and invested in a DC33.

I was ashamed at the amount of cat hair and dirt it whooshed it. blush My Dyson is fab. grin

FarBetterNow Sat 11-May-13 11:37:03

Mr Dyson moved production to China because his profits weren't enough by manufacturing them in the UK - big mistake.
They have lost their reputation because Mr Dyson, who thinks he is the best engineer in the world, wanted a bigger profit margin.

Dr Martens moved production to China - big mistake. Most of the shoes/ boots leak even when brand new. The factory in Leicestershire had skilled workers who had spent all their working life making top quality foot wear.
They have lost their previously excellent reputation.

Chubb Locks moved production to China - big mistake.

DinoSnores Sat 11-May-13 10:58:35

We have two Dysons, one for upstairs and one for downstairs. (DH and I both had one when we got married and never got rid of one.) Mine is 7 years old, his is 5 years old, neither has ever broken down. We love ours. When they do break, we'll be going for another one.

Jins Sat 11-May-13 10:55:05

As I say every time Henry is recommended they are fine if you don't like clean carpets. If I see a Henry in someone's house I put my shoes on! grin

Sebo felix is the best I've found. Beats dyson hands down. Dustpan and brush beats Henry

EasyToEatTiger Sat 11-May-13 10:52:35

I am in the fortunate position of having more than one happy Henry. Both the old codgers still work and are very simple to clean out and fix. They have so far survived conditions not usually suitable for a vacuum cleaner. It just seems silly that the vacuum cleaner that has to go is the one which is supposed to be brilliant. I have taken it apart, cleaned through all the pipes, fixed the band...changed the filters... All I get for my efforts is a ghastly roaring noise... On a more general theme, do vacuum cleaners have to make such a horrible noise? Likewise hand drying machines?

HelenMumsnet (MNHQ) Fri 10-May-13 11:40:59

Morning. The folks at Dyson have contacted us again and asked us to post this:

"Hi Oblomov and Myfurbyiseday. I'm very concerned to hear about the experiences you've described in your posts. This doesn't sound right at all, and I would like to investigate for you. I'd appreciate it if you could email me directly at with some further details.
I'll look forward to hearing from you. Best wishes, Jack at Dyson Customer Service."

CAF275 Tue 07-May-13 17:24:12

I'm a Miele convert. Cheaper than Dyson and a MILLION times better.

ChutesTooNarrow Tue 07-May-13 17:21:56

I love my dyson. It has been mine for over five years. Prior to that it lived with my old flatmate and me for three years. Previous to that it did about five years in my old flatmate's boyfriend's house (to be fair it probably wasn't used much then) and then even before that it belonged to old flatmate's boyfriend's parents.

It has never broken, is slightly glittery and AMAZES me with the amount of crap it picks up.

myfurbyiseday Tue 07-May-13 16:57:32

Dyson are rubbish. Utterly rubbish. I spent an obscene amount of money on one last year - I thought it would be an investment ie I wouldnt have to buy another vaccum for years. Hollow laugh. From the day I bought it, it has never worked. And suction, what suction? I used to spend hours pushing the same bit of dust around.

I've spent hours on the phone to their customer service who make me rebuilt the thing while I'm on the phone. Despite me telling them I have already done all the checks.

All anyone ever says is 'clean the filters' this will solve most problems. I have cleaned every solid inch of my Dyson and it makes no difference, cleaning the filters does not miraculously make the suction work.

In the past year I've had the Dyson engineer out EIGHT times. Yes, that's right eight times. Trying to juggle this around work is not easy believe me. And they send the same engineer every time who just rebuilds part of the Dyson. So I've had new wands, new motors, new filters, new heads, you name it I've had it replaced.

And still it doesnt work.

I have begged Dyson to either refund or replace. All they say is that as it is under guarantee for 5 years they will just keep coming out to repair it. They will NOT under any circumtances replace the piece of crap.

I will never buy Dyson again. Unfortunately I cant yet afford to replace the damn thing.

PrincessScrumpy Tue 07-May-13 14:09:28

Mine broke at a year old but it was fixed in 2 days so maybe customer service has gone down hill

PrincessScrumpy Tue 07-May-13 14:07:09

I've had a Dyson for 8 years and love it so much I've just bought the mini version. I think my main love for it may be that dh happily uses it! smile

Oblomov Tue 07-May-13 13:56:13

I am waiting for my new dyson to arrive. sad I have been waiting in all day. Citi-link ( who Dyson currently use) only dive a time of 07.00-17.30.

Dyson Customer service is utterly SHITE. I told them this too. I wrote it on facebook aswell. Although not those exact words.

We had a dyson for years. The it died. Dyson had a GREAT deal. So we bought from them direct.

After 3 months, my DC40 stopped working. I phoned. I went throught he checks. He asked me to do more. I phoned back. And again. In the end, I had to demand, that an enginner was sent. £72 it could cost, the man said. Fine, I said. Send him, I don't care. But he couldn't come for 1.5 weeks. So I have now been without a dyson for nearly 3 weeks.

He comes. Yes, all the checks I did were correct. It is gettign hot. Its not sucking. No obstruction. He knows not why. he phones his manager. Agrees to a new one being sent.

2 days later. I phone. Nothing has been authorised. But he spoke to his manager. It was authorised, I say. They will look into it. If I hadn't of chased then, then I would be no furhter forward, becasue they had not actioned anyhting.

I phone again. 8 more phonecalls.

Your DC33 will be with you tomorrow. Why a DC33 I said. I have a DC40. Apparently they noted down that I had agreed to this. Agreed to a different model. Then they admitted that this conversation had never been had. They hadn't phoned me, so obviously I hadn't agreed to anyhting!!

Finally, they FINALLY admit, after another few phonecalls, that they don't have any DC40's. But they had failed to tell me this, in the inumerable phonecalls thta we had had before. And none are available for another 5 weeks.

So they finally agree to send me a limted edition DC40i. It is red, whereas my old one was a DC40 purple. And I don't like red. But in the circumsances i feel I have no choice.

But they don't. They sent a DC41. Instead. The wrong model. Its heavier than a DC40. And I am only tiny.

So I phone them back. And the woman insists on giving me a refund.
I don't want a refund. I want a like-for-like replacement, after my DC40 broke after less than 3 months. Yeah , i bet she does. The reason is, that they now want to get rid of me. Becasue they have no DC40's and the price my dh paid, when they had the special offer, is only 2/3 of the current price of £400.

Plus none of the places thta she recommneded - John Lewis, Curry's , Argos, even have one.

PLUS, I bought form Dyson direct. So I expected better customer services.

I will wait I say, for the DC40's that are availabel at the end of May. And in the meantime you can send me any model you like, for me to use whilst I am waiting. Please note I have already been without a dyson, so no 'hoovering' has been done for nearly 5 weeks, and you are asking me to wait another month?
No she said. We don't do that. We don't do 'loans'.

They are shockingly awful.
I am still waiting for my delivery.
I will let you know if they actually deliver my DC40i.

By the way, incase it wasn't clear, I AM NOT HAPPY wink

LaGuardia Tue 07-May-13 13:54:51

The vacuum cleaner of choice lined up at the council tip is the Dyson. Rows of them, like redundant daleks. Enough to convince me to never ever buy one.

pantsjustpants Tue 07-May-13 13:30:56

Mine's only a few months old and I don't like it...... It feels sooo plasticky. I got "persuaded" into by dh hmm.

I've got my old Miele still so I use that when dh isn't looking, otherwise I let him do all the hoovering grin.

I will not be telling him how nice Dyson customer service is if he's having a problem with it though!

fossil971 Tue 07-May-13 13:24:33

I've had the same one for about 12 years, no lasting problems. (one of the old DC05's).

However a bit like the philosopher's axe it has had some crucial new parts including the entire "wand" and it does definitely benefit from a new filter every year or so, and regular washing of the foam bit.

If you hate your Dyson you should say which model otherwise you might as well say "all Fords are crap". (which is of course another discussion! grin)

Maggie111 Tue 07-May-13 13:19:21

What a lovely post. We love our Dyson, will remember how friendly the call centre sounds if it has a meltdown one day smile

quoteunquote Tue 07-May-13 11:42:52


RowanMumsnet (MNHQ) Tue 07-May-13 11:39:24


Dyson have asked us to post up this statement for them:

''Hi there,

I'm sorry to see some of you are having difficulties with your Dyson vacuums. We'd appreciate the opportunity to see if we can help - most issues can be resolved with simple troubleshooting checks over the phone, even if your machine is now outside our 5-year guarantee period. We can also arrange for a genuine Dyson engineer to visit to service your machine if needed, either at your home or place of work.

It would be worth giving us a call on 0800 298 0298 - our experts are on hand to help from 7am-10pm, 7 days a week. We're based in Malmesbury, Wiltshire, and calls are free from UK landlines. If you'd prefer to email, you can reach us at

Best wishes,

Dyson Customer Service''

PoppyWearer Sun 05-May-13 11:19:58

We've had two and they both broke.

Now we have a Bosch and it's fab. Much sturdier.

nennypops Sun 05-May-13 11:18:19

We had one Dyson, never again. It had small-bore rigid curved section where bits of fluff got stuck with monotonous regularity, meaning that it was useless and a total pain in the neck. The fact that they put something so appallingly badly designed on the market mean that I have no faith in their power to do any better and I will never buy another. Thank goodness for Henry.

IncrediblePhatTheInnkeepersCat Sun 05-May-13 10:58:46

My Dad would never let Mum have a Dyson as he boycotted the products due to a personal dislike of Mr Dyson.

DH has broken 3 Dysons in his life (no other vacuum cleaner) and swears by a Henry. I stick by Dad's boycott too, so one won't find its way into our house. We have a Henry for heavy duty work like plaster dust and brick dust. We also have a lightweight everyday machine from Lakeland that converts into a hand vacuum.

BrianCoxandTheTempleofDOOM Sun 05-May-13 10:54:00

mine is great, over ten years old and pink and lilac (was reduced drastically due to Colour scheme! I'll have sparkly adorned appliances if it gets me a bargain!) grin

I clean the filter and give the pipes a good loofer every month. have had it properly serviced twice.

I want a new cleaner but can't justify it.

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