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still waiting for refund from cancelled course

(5 Posts)
brummiegirl1 Mon 29-Apr-13 21:06:38

I was due go do a 3 hour evening course on March 5th, it was only a one off but I was looking forward to it. I get quite anxious in group situations as have social anxiety so I had worked myself up only to find when I got there it had been cancelled. I was really quite annoyed as I had no phone call, they even admitted they had forgot to call me, it not even an easy task to just get out of the house as I had to make sure my youngest had been fed(breast fed) and sort my toddler out, my mom came to baby sit as my husband dropped me at the course so a load of faff before I got there!

Anyway I'm still awaiting the refund of £55. I can't afford to lose the money and I have phoned a number of times and even gone in and I just keep being told the paper work has been delayed. I'm just really worried now I will lose my money. I phoned last week and they said I should get my money this week bit still no sign. Not sure who to speak to now as who ever I speak to on switchboard says the department the course is in will deal with it but they obviously haven't. What would you do now?

Shylepite Mon 29-Apr-13 21:16:18

Make a complaint! That is really shit that they didn't even bother to tell you before you turned up and now you have to keep chasing them to get your money back.

brummiegirl1 Mon 29-Apr-13 21:24:48

I am going to make a complaint I think but don't know who to as I keep getting fobbed off. Even the head of department didn't know what course I had gone to do so she wasn't great either! Offered me a shampoo and blow dry( I had gone to do an Indian head massage course) but i told her i just wanted to go home as had 2 young children at home.

mysteryfairy Mon 29-Apr-13 22:15:45

How did you pay? If by visa debit or credit card I think you could ask our card issuer to dispute it as goods or services not received. If they o this thy should recreational you straight away though they will subsequently take the money back out if its shown you I'd receive the goods or service.

brummiegirl1 Mon 29-Apr-13 22:23:54

I paid by debit card and I have been to the bank a few times to make sure the payment has not already gone into my account. I asked them how I would receive payment and they said a cheque but I don't know how that can be if I paid by debit card. It definately has not gone in though. Thanks mysteryfairy I didn't know that.

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