Bought a nexus 7 tablet from google play for my DD at Christmas, 5 months later it won't hold a charge so I contacted them.
They said they will replace it no problem but they want me to pay for a replacement device then they will refund me in 21 days once I've sent the faulty one back and they have checked it.
I can't afford to do this so I instead said I will send them the faulty one first and wait for the, to receive and check it before they send me the replacement but they say they can't do this. There is no way of replacing it unless I pay for a new one.
This can't be right surely, its not very fair that you are being conned out of your consumer rights because you can't afford £150.
I said if they can't replace it without me paying then I will have a refund but was told you can't have a refund after 15 days so its too late.
Now I have a faulty tablet and no way of getting it sorted as have no money. Dosnt seem fair.
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To think this returns policy isn't fair?
32 replies
ProtegeMoi · 21/04/2013 20:27
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