Took my car to an independent garage with a good reputation for MOT last week.
Whilst at the garage, the mechanic noticed the car kept cutting out, something which I had not noticed before, although I have noticed it gets a bit jerky sometimes and had mentioned this on booking it in.
Anyhow, mechanic cleans out the throttle body and changes the fuel filter amongst other non related things that needed doing.
However, this didn't resolve the issue of car cutting out, so mechanic tells me I need to have an ECU software update done.
Phoned vauxhall and am told this update will cost me £28.63 inc VAT. I thought..that's very reasonable, so took person's name who told me that price, wrote it down, repeated it to her to confirm it was £28.63 including VAT and arranged to take car down that afternoon.
On arriving at Vauxhall for the update, I discovered that the lady I spoke to earlier has gone home sick, and then I am told that it is £70+ VAT for the update. Well, I wasn't happy about that at all!!
I told the service receptionist what I was told on the phone, and she said 'I don't believe my colleague would say it was that price when it isn't, I just don't believe you.'
I eventually managed to get it done for the price I was originally told, but it didn't resolve the problem and now I have to take the car back on Monday to have a diagnostics test. I have managed to reduce the price of the diagnostics test to £60 inc VAT after complaining to the manager of that particular branch of Vauxhall at how I was virtually called a liar by the receptionist, and how after speaking to the receptionist, the master technician comes out and tells me that he will do it for the reduced price, but I need a full diagnostics test which will cost £90+VAT, as well as the ECU update, so I went in thinking I was going to spend £28.63 and was quickly being told I would need to spend £192 and there was still no guarantee of diagnosing the problem!!
So now they are telling me that the diagnostic test may not even diagnose the problem, and no one seems to have any idea why my car has begun to just cut out and I am left hoping it is a minor fault that can be rectified relatively cheaply and quickly.
So AIBU to be treated like that? sneered at? have some woman raise her eyebrows and disbelieve what I am saying?
AIBU to not want to go back next week for diagnostics, even though I will go because I need my car to be diagnosed and fixed?
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AIBU?
to be pissed off at the way I was treated at Vauxhall, and to be dreading going back?
49 replies
littlemisssarcastic · 20/04/2013 22:58
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