Advanced search

To ask about self-service checkout etiquette?

(31 Posts)
BeKindToYourKnees Sat 20-Apr-13 16:48:06

If you leave your basket to one side (where no one is going to notice it) surely you can't expect to go to the front of the queue when you return?

KeatsiePie Sun 21-Apr-13 00:30:01

I've never seen anyone place-holding with a basket here but that's ridiculous. I bet she was fed up if she had just finished chasing her toddler and just wanted to get on with it, but doesn't entitle her to cut back into her old place in line. Honestly if I saw a basket on the side I'd think someone had abandoned it there and left the store.

DoJo Sat 20-Apr-13 22:28:26

Unless she was employing a basket based version of this queueing system

Idocrazythings Sat 20-Apr-13 21:47:36

Doesn't sound like there was a queue though because only you were in it! I think in that case SWBU, and could have just gone after you. Sounds like you wandered up whilst she had gone AWOL. If the queue was busy, and she said to the person behind her, "sorry I've just got to get my child", or even "crap I forgot bread do you mind if I run and get it" I think that would be ok, to come back to her spot. I'm not culturally british though so I may be in the minority.

VivaLeBeaver Sat 20-Apr-13 19:03:08

If I was queuing and the person infront briefly left the queue to chase a child or even to grab an item I'd let them back in front of me.

However if people leave the queue they have to accept that people might not and also that some people wouldn't even realise they'd left and come back.

ItsAllGoingToBeFine Sat 20-Apr-13 18:51:42

With the latest drip feed she was BU as it was just you in front.

Age is relevant because if my 2 yo bolted in a shop I think I should go after her, a 12yo not.

If the queue had been long it would have been a bit harsh to make her go to the back and wait all over again with toddler/someone unable to function alone in shop.

HorryIsUpduffed Sat 20-Apr-13 18:44:33

My SN comment was allowing for an older child running off, not that the mother would have SN.

If you briefly looked to check she wasn't coming back, and would otherwise have been staring at an unused till, YWNBU.

sue52 Sat 20-Apr-13 18:27:34

Under the circumstances you have just described, the other customer was very rude and should have waited toddler or no toddler.

BeKindToYourKnees Sat 20-Apr-13 17:59:58

I was the only one in the queue. There was no evidence that there was anyone in front of me. The till became free so I stepped forward with my solitary loaf of bread at which point this woman appeared from the side barged in front of me with her full basket saying she was next. My mum has SN, but that's not an excuse to queue-jump or be rude

overmydeadbody Sat 20-Apr-13 17:53:58


But I do love those machines. They work just fine for me, every time, and I much prefer not to have any human contact while I am shopping.

GilmoursPillow Sat 20-Apr-13 17:52:21

I live in a country that doesn't have self-service tills so I'm a real novice.

My only experience with them is in WH Smith in Heathrow Terminal 3. Every time, I know I should go to the human cashier, every time I think I'll have it cracked and every time I fuck it up and cause a bottleneck while I wait for someone to sort my mess out blush

mrsjay Sat 20-Apr-13 17:50:48

dd had to break up a fight lthe other week at her work somebody pushed in front they had left their basket in the queue and thought they could waltz back in costumer services manager had to help her break up the arguement between two women who were bawling and shouting I avoid them they obviously give people the rage grin

Startail Sat 20-Apr-13 17:47:39

And I agree with quarnqueen I don't want to do the staff out of their jobs.

Our local Tesco isn't the best stocked shop on the planet, but the staff are really nice and pack for you in a neat non Scout fashion.

Anyway, I break automatic tills.

SoupDragon Sat 20-Apr-13 17:44:17

I don't think you can rely on your place being held by the basket but, if you've had to run after a child, the other people wold have to be incredibly mean not to let you re join the queue at that point.

HorryIsUpduffed Sat 20-Apr-13 17:43:38

If she was at the very front and her little (age three max, if no SN obviously) child suddenly ran off ... and she got back within maybe thirty seconds and had been usurped then that would be pretty rude, particularly if no till had actually come free.

Otherwise, no way.

GilmoursPillow Sat 20-Apr-13 17:42:55

I had similar recently, but not self-service.
I approached a checkout where there was a basket with a few items in it near the conveyor.
Without knowing if someone was ever coming back for it I started loading my shopping on the conveyor. Within 10 seconds a man came up and said "Excuse me, I was next" so I replied "No you weren't."
He said, "But I was, my basket was here." so I said "Your basket was, but YOU weren't."
He obviously thought he could mark his place in the queue while he finished his shopping. Not so.

Tee2072 Sat 20-Apr-13 17:41:31

Put your cursor over my name. You'll see. grin

BeKindToYourKnees Sat 20-Apr-13 17:38:34

Tee2072 grin

Tee2072 Sat 20-Apr-13 17:32:14

I love them as well, MsJupiterJones. But I hate people.

BeKindToYourKnees Sat 20-Apr-13 17:30:33

ItsAllGoingToBeFine I don't see what age has to do with it? I used to take my Mum (who has Alzheimers) shopping and would never have barged to the front of the queue because she had wandered off

MsJupiterJones Sat 20-Apr-13 17:27:59

I love self service machines.

And yanbu.

lljkk Sat 20-Apr-13 17:26:00

meh, British and their queuing obsessions. Life intervened, mother of the absconding tot should take it on the chin.

ItsAllGoingToBeFine Sat 20-Apr-13 17:18:35

If her daughter was v young then yes, I think that might make it OK.

BeKindToYourKnees Sat 20-Apr-13 17:09:08

Her excuse was that her daughter ran off, not that she had forgotten something. Does that make it ok?

quornqueen Sat 20-Apr-13 17:08:19

Anyway, YANBU

quornqueen Sat 20-Apr-13 17:07:57

I hate those machines. I feel I'm doing someone out of a job. And I always feel really sorry for the person manning the area because they are doing the work of about 4 people by running around to fix the things, when they could just employ actual people who don't shout 'ITEM REMOVED FROM THE BAGGING AREA' at you over and over again.

And breathe....

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now