Customer contacts me with an order for some personalised goods.. gives me a list of names to use as follows
anfield, max, mason riley, in red ,logan, alfie ,in light blue all boys and taylor a girl hello kitty or pink
I charge him for SIX items 1 for each of the names as sent to me above. He pays and receives his delivery today. He has just messaged me to say that hes not happy as Mason and Riley are 2 different boys but I have only done them 1 item with both names on it.. I just went by the names sent as above and the fact he paid for the 6.
So, I have messaged back saying the above and that I would be able to sell him 2 more if he wants them but that I won't give him a refund as the item is personalised and therefore unlikely to be resold.
So AIBU to think that he should have said something at the point of sale when I charged him for 6 (I did send him an itemised invoice too) if he had wanted 7??
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AIBU?
to think that the customer is NOT always right!
60 replies
CocacolaMum · 28/03/2013 23:59
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