Talk

Rigid!! Not "ridged" like a crisp!

All consultations should be on computer for any Doctor to see. You most probably would be seen quicker if you were not fussy about which Doctor you see. If you only want to see a specific GP who is known to be popular I'm afraid you must be prepared to wait. Does your surgery do telephone consultations? If you are unhappy with the way your surgery functions perhaps you could find one that works differently and would be more suitable to your needs.

I always ask not to see a particular doctor because he is a complete and utter arsehole. The nice receptionists at my surgery are always happy to see me. YANBU

Can't change surgery, there's only one, massive surgery for the town.

I meant 'the nice receptionists are always happy to accommodate me'^ sorry, multi tasking!

yanbu at all, 24th April till next appt!!!!????

Are there no other surgeries near by that you can transfer to?

I transferred to another surgery when I became pregnant with my first as I knew that my then surgery were awful and I knew I'd be a regular visitor from then on!!

I do have a GP at my surgery that I don't like and was on his hotmail account when I went into see him???!!! grrr

You must also remember that Receptionists do not make up the rules about patients getting appointments. That is down to Practice policy so it's no good having a go and it's unfair that you blame the Receptionist about "her crap service". Doctor's Receptionists are advised how many patients the Doctor will see and once these are gone, I'm afraid they are gone. Believe me as a Doctor's Receptionist I would love to give more appointments to people who are ill but it is totally out of our hands.

I guess I've been spoiled in the past. Moved here 4 years ago and previously was at a small practice in a village and they always, where possible, tried to accommodate. I only go to the doctor now when I'm desperate because it's such a palava. I don't really think its too unreasonable to want to see someone who knows you. There needs to be some kind of continuity, FFS.

It's just so frustrating the whole "ring at 8am" and you KNOW you can try 4 days on the trot and get an engaged tone. It's snowing here, I wouldn't have made the journey in to town, if I could have gotten through on the bloody phone! grrrrr

Yes, I know it's not her personally but there's one lovely lady who always, always tries to help. It's just the way she says "I'm so sorry, I can't help you, but how about...." This woman just kept shaking her head and saying "No. No. No".

I don't think you're being unreasonable. You said you'd be ok with "school hours" so that's a pretty large window IMO. I find it ridiculous that you were told the first routine appointment with that GP was a month away but I'm not surprised. It's more or less the same in my surgery. Somehow the system is flawed and surely there'd be scope for improvement.

Slightly off topic but do you know about pre-payment for prescriptions. £29.10 will cover all prescriptions for 3 months or you can pay for the year. See www.nhs.uk/NHSEngland/Healthcosts/Pages/PPC.aspx

just a thought- i needed to make an appt yesterday for a medical- first date i was offered was similar to yours because of easter-ummm

however, our surgery is huge, but you can book non urgent appts over the phone after 10, they will look for appts with a specific doctor and they do their absolute best- you can also book online for the next 2 weeks or so and see all availability on each doctor.

this has happened in the last 2 years, following a huge consultation exercise and makes life much easier. if one large surgery can do it, i fail to see how others cant. with my recent appt, it was because i need a 30 min appt so when they called back to say thats the earliest, i genuinely think they have done their best.

Does your surgery have on online booking system? Ours highlights this on their website.

Rambling mum....thanks, yes I do now. I have applied online and have a number till the card arrives. A kind lady in the queue at the pharmacy told me!

Yes, you can book online but their system is in transition at present (!!!) so not available. Hence....the bloomin' phone is ALWAYS ENGAGED!

Greenfolder she said that each morning, at the magic time of 8am, they have a specific number of appointments available for that day's surgery. If you cannot get through (and she accepts, it is virtually impossible) then you don't get an appointment. The next option is to ring and just book the next available one (24th April, in my case). Perhaps, the system overhaul the receptionist alluded to is one which will allow better the present system. I don't think it could be much worse. It is a shambles and overworked to bursting in every way.