I have worked as a receptionist at a dental practice for a few years, and I also do some nursing, when our dental nurse is off, even though I'm not qualified.
Unfortunately, our nurse doesn't keep on top of processing the instruments, she lets them really build up, and then hides them away. She doesn't bother taking out the clinical waste bags, just lets them pile up.
I'm only given short notice to nurse and I hate it, because I'll start the shift and there will be hardly any instruments prepped.
I have raised this issue twice in staff meetings, and each time the dentist has asked the nurse to ensure she stays on top of her job. But nothing has changed.
Yesterday, I had to nurse last minute. I went to set up the surgery, and there were virtually no instruments ready. Everything had been just left from Friday night. The autoclave was full of instruments that needed bagging, the sonic bath was of instruments waiting to go in the autoclave. I didn't know where to start
The nurse came back, while I was still sorting the instruments. I was really annoyed, so I indicated the state of the instruments and said 'This is absolutely unacceptable.' She replied it was because we'd over-run on Friday. I said that eventhough we'd over run, she obviously had just let everything pile up, anyway. I pointed out, that although I'm not a nurse, I keep on top of the instruments all the time (and I do). She told me that I couldn't speak to her like that (I hadn't raised my voice, or anything, just been quiet but very direct and firm), and stormed out of the room.
She went into the surgery, and started shouting at the dentist, saying 'She wouldn't be f* spoken to like that' as she was slamming cupboard doors etc. Eventhough the surgery door was closed the rest of the staff, and waiting patients could clearly hear her
She didn't speak to me for the rest of the afternoon, eventhough I was perfectly civil to her. And, last night she texted another colleague to say she wouldn't ever work with me again.
I don't know what to do. I emailed the dentist last night, explaining what happened, he hasn't replied yet. The nurse is only a teenager, whereas I'm pushing 50 and just don't know how to deal with someone who acts to unprofessionally, I've never had it before.
Should I just have kept quiet, and said nothing
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AIBU?
AIBU to have reprimanded a colleague?
59 replies
DentyNurse · 26/03/2013 11:17
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