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To refuse to visit client?

(58 Posts)
BumpingFuglies Wed 20-Mar-13 09:08:02

I'm a home carer and my colleagues and I have been having problems with one particular lady. She bitches about us to each other (there are 3 main carers), bitches about one of her relatives and is generally very nasty. She has physical health problems but is of sound mind.

She has recently refused to allow us to log in by phone (it's a freephone number and a condition of the care contract) and has used that to say that we haven't made visits etc. In such cases, we then ask the client to sign a form, so that there is a record of the visit, otherwise social services won't pay/we don't get paid. She has refused to do this as well.

My manager is well aware of all this but has said we have to keep going in. It's so stressful and the client is always trying to catch me out or complain about something. She has also now started to put a note on the door saying "gone out" when she is actually in. She cannot go out due to her health problems. This means I have to spend the time and petrol getting there only to find the visit refused. I'm on minimum wage and can't afford to do this.

I am dreading the next visit sad

cumfy Thu 21-Mar-13 14:38:42

Just a thought.

Are there any other clients very close by, so you could twin the visits, visitting her 2nd ?

cumfy Thu 21-Mar-13 14:47:12

Also you could suggest to the agency that the CQC should be informed of the care arrangements.

BumpingFuglies Thu 21-Mar-13 18:09:29

scottish it has all been reported to the sw and client has refused to talk to her. How am I being derogatory?

BumpingFuglies Thu 21-Mar-13 19:20:02

Cumfy I will suggest that

BumpingFuglies Thu 21-Mar-13 20:13:32

I do feel that my employers are supporting me, and that my manager is doing all she can. I discussed this with her today and explained that if the situation continues or there are further refused visits, I will not go any more. She wasn't happy but understands.

I do feel strongly that the client has an "agenda" and gets a kick out of this sort of thing.

Mytwobeautifulgirls Thu 21-Mar-13 20:49:38

document everything in the clients notes. if it's not down in the notes it didn't happen. that is your proof that u tried to attend to give personal care etc but pt has refused document absolutely everything including she won't allow u to log in on the phone.

BumpingFuglies Thu 21-Mar-13 21:32:03

Have done mytwo, but thank you.

scottishmummy Fri 22-Mar-13 07:22:35

Document yes,accurate and objective,factual.attempted entry x time,client declined
I'm commenting on language you've used about client,bitches,nasty,has agenda
but maybe that's how you are online as opposed to real life. But tbh it's not your role to speculate on her sound mind,or motives

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