I ordered a bouquet for delivery to SIL after Christmas. Duly got a text from her thanking me. Brother was away at the time
This week I hear from my mother, who was told by my brother, that on arrival the flowers went straight into the bin as they were dead. SIL had been too embarrassed to say anything to me at the time as thought it would seem ungrateful.
I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! Instead they will offer 20% off a future order. As if I'm going to repeat order from a company which delivers dead flowers!
I am a solicitor so have responded pointing out all the legal failings in this position but they just keep responding 'please provide a photo or no refund'.
It seems to me that unless you know the sender extremely well, most people would not contact the sender of flowers to say the flowers were dead, so florist delivery services taking this 'photo or no refund' line are just taking massive advantage. In this case it really is not the money, but is the principle. I feel totally Victor Meldrew about this but am absolutely incensed by the 'don't care' response I've had. AIBU? WIBU to issue a claim in the small claims court?
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AIBU?
To expect a refund from Serenata Flowers for flowers delivered DEAD?
30 replies
Mendi · 05/03/2013 10:43
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Shaifali ·
20/07/2017 13:46
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