I work for a very customer service orientated company. Any problems that arise can be quickly dealt with and almost always after one communication. I do generally love my job, it's a great company with great people but what's been starting to really get on my tits recently is the same old phrases that customers are starting to throw in. This is mainly emails but now it's starting to creep on to the Facebook page.
Such phrases as:
'not the quality I expect from you'
'not good in this economic climate'
'disgusted with the service' ...this is usually over something very trivial and non-intentional! Disgusted is more often than not spelt as discusted.
'imagine my horror' ... again usually over something as life-shattering as a parcel arriving with a slightly bashed corner'
'as a valued customer' ...as apposed to what?
'as a loyal customer' ..if you say so.
I'm not saying that you shouldn't complain if something has gone wrong, you definitely should so it can be put right but why is everyone using these same old phrases? Where have they picked them up?
I'm getting really bored of them now.
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AIBU?
to want to tell the customers to shove their laptops up their arses
55 replies
lappy · 04/03/2013 17:54
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