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AIBU to think sports direct must be making a fortune out of never having change in their tills?

(38 Posts)

MNHQ have commented on this thread.

sausagesandwich34 Fri 01-Mar-13 23:05:14

Dd needed a new swimming costume for school so we nipped into sports direct, found one for £5.99 and gave £6 in cash

Cashier said, sorry I've no pennies in my till, I think 'meh it's only a penny' so didn't bother

Walking away though, I realise this is not the first time it's happened

They must be raking it in from all those 1&2ps they keep

hairbrushbedhair Thu 22-Oct-15 21:40:24

This was over 2 years ago this person was annoyed (who started this thread) I understand being annoyed but going on a rampage seems rather extra. Is something more going on in your life upsetting you tonight shivon?

TheOnlyOliviaMumsnet (MNHQ) Thu 22-Oct-15 21:22:48

Hi ShivonCaria
So sorry to hear about your problems with Sports Direct - probably best to stick with just one thread - as you can see, having lots of threads on the same topic can annoy folks

shivoncarla Thu 22-Oct-15 21:15:40

Excuse me 'CRAPBAG' - very fitting name by the way but, enlighten me please.. what would be more productive? How about replying to a valid post with an ignorant response because that's exactly what you are doing?!

LadyDeirdreWaggon: I made a grammatical mistake, I didn't realise how that could impact your life so dramatically but thank you for correcting me.

CrapBag Thu 22-Oct-15 21:03:08

Go and find something more productive to do SHIVON. They didn't steal your first born child ffs.

LadyDeirdreWaggon Thu 22-Oct-15 20:40:00

Instead of raking up hundreds of ancient threads why not spend some time looking up the difference between 'which' and 'that'?

IonaNE Thu 22-Oct-15 20:37:04

I can't remember the last time I paid cash in anywhere but a charity shop where I was under the minimum card-payable amount. I don't need change off my card. It'd never occur to me to pay cash in SportsDirect.

ilovesooty Thu 22-Oct-15 20:36:34

Zombie thread I see but my opinion stands.

ilovesooty Thu 22-Oct-15 20:34:36

I think they're despicable scum as a company.

shivoncarla Thu 22-Oct-15 20:27:33

I don't know about the penny incident but they are defiantly raking it in through their return policy, I added the link to my story below:

So, about a month ago I brought three pairs of shoes for my children from Sports Direct Online. When they arrived, one of them was completely the wrong size to which I had ordered and the other was damaged so I decided to return all three shoes via distribution. I made sure that I noted that I wanted the money back onto my debit card on the return slip, however, they returned all the money back onto a store voucher. I don't usually shop in sports direct, it really was a one off and now I'm stuck with this stupid voucher. When I emailed customer service, they said that there is nothing they can do now as it is on a voucher and they can't return the voucher for money! When I called up, one of the representatives basically told me that it's my fault for returning all of the shoes. I can't believe this, it's absurd. Not all the shoes were a change of mind, I'm not at fault and now I'm out of pocket because I had to pay a TWO delivery charges. I had a few of cases like this with sports direct but I thought it would be different if I brought online... obviously not.

andubelievedthat Sun 03-Mar-13 19:27:46

I insist on my penny change ,wherever . I also pick up change from the pavement and save it up ,yes, i know , but....

StuntGirl Sun 03-Mar-13 18:20:04

I can tell you've never worked retail grin

We made about £3k today, but only took approximately £200 in cash. The tills are generally dead on 0.00 (indeed today they were), but sometimes it can go up to a couple of quid either way. Those are rare occasions when there's generally been a mistake with change (say, giving a fivers change where it should have been a tenners change). On those days its better to declare it as whatever it is, whether that's up or down.

Generally if the tills are wrong though it's a couple of pence out. If it's up, say, 3 pence, we'll take the 3p out and pop it on the side. The next time a till is a few pence down, we just use that to make it even.

Tills are down as often as they're up. It all evens out in the wash.

sausagesandwich34 Sat 02-Mar-13 21:29:13

500 ish stores

probably averages at 100 cash paying customers per day (based on other retailers figures) per store

£1 per store, £500 per day for the company

that's over £180,000 per year!!!

StuntGirl Sat 02-Mar-13 19:43:39

Yep, shops across the country are making a secret fortune by not giving the odd customer a few coppers.

Dinkysmummy Sat 02-Mar-13 19:39:26

Ok that is bad! I would never ask a customer to buy one because I have targets to reach!
To be honest I was never really too pushy. If someone brought socks for example I wouldn't even ask if they wanted a bfl (as long as the manager/area manager was nowhere in earshot!).
I would hope no one was stupid enough to charge someone for a bfl without them realising... That is awful!

If I was below target sometimes I would ask a customer if they were paying cash if they wanted a free one as we were just about to close. So I would scan it, give them the change for the original purchases and then top the till up at the end. (in my defence I had a small child to consider and needed my 16 hours wink

Mike Ashley owns sports direct, he is only interested in money, and if anyone with common sense could knock some into him, having better customer service policies and happier more motivated staff could increase sales and therefore increase profits! It is the difference between carrot and stick! It took long enough for them to train their staff on Nike products. (they still don't know much about anything else! I taught myself everything so I could help customers)

Basically when shopping at sports direct please be aware the staff are being hit with sticks and not given carrots (and that includes the managers) so please be nice, don't buy anything unless you are sure or could palm a gift card off as a gift to someone you know, and if you ever want to be served... Go to the till point and ask for someone to be sent over (you get help so much quicker that way!)

Good luck shopping there... If you read this and work there... I feel for you!

BIWI Sat 02-Mar-13 12:55:07

Oh, I realise, by the way, that refunding only by gift card is totally legal grin - just an example of poor customer service.

And I was really pressured into buying a bag the last time I was there, for a paltry amount of goods. When I refused, the shop assistant said to me, with desperation in her voice, "but I have a target to meet".

insancerre Sat 02-Mar-13 11:50:09

we have a 99p shop which never seems to have any change either hmm

BlessedDespair Sat 02-Mar-13 11:47:59

I've never been asked if I want a bag for life from there, they just shove the stuff in a bag and tell me the total cost. Have I been unknowingly paying for a bag I usually throw away?

All 'keep the change' change in our garage can be used to make up the penny difference if the customer is short by 1-2p (this is kept under the till and can be used at the staffs discretion) any left over at the end of the shift goes in the charity box.

IloveJudgeJudy Sat 02-Mar-13 11:10:12

I had this one time about a year ago. I asked them to give me 2p then, instead of me giving them 1p. They magically managed to find a 1p coin. grin. Strange that.

I have heard from the workers in there that it's not a nice company to work for. I'm not surprised. The owner (can't recall his name atm) doesn't seem to be very nice from anything I've read about him which isn't much as he keeps a very low profile. I think he's just about making money and nothing else.

DeafLeopard Sat 02-Mar-13 09:31:57

Dinkysmummy, what a shitty company they are.

The reusable bag thing pisses me off no end so I only shop there if I can't find what I want elsewhere

Beaverfeaver Sat 02-Mar-13 09:31:10

I can't imagine they are making any more than if they were to just round up all the prices so they don't have to give 1p change

Dinkysmummy Sat 02-Mar-13 09:27:29

I used to work at sports direct so this made me laugh!

We only got change drops once/twice a week and some times we would have lots of pennies, other times none.
We have to take the extra out of the till at the end of the day because H/O would get on the case for tills that were up or down and any 'keep the penny' would go into any till that as short by £1 or less. (which didn't happen very often)

As for the returns policy... I understand it annoys people but not almost as much as the staff who get it in the neck from customers (not saying anyone on this thread but other customers) seeing as the staff don't dictate policy.

The bags for life. I can tell you why the till staff push them....

If we didn't sell bags in over 10% of our transactions then the manager would cut our hours. S you could go from having 20 hours work one week, then having a bad day selling bags for life and then the following week have 10 hours. What is worse the person at the front desk normally pushes the till staff to sell more on the radio "bfl below 10 try harder!" ect. It is the same with those bloody heavy catalogues. We had to sell over a certain percentage.

Sportsdirect might be a pain to shop in but trust me they were overall a crap company to work for!

Ashoething Sat 02-Mar-13 09:18:23

Yes this is a thing they do in sports direct-I buy all my dcs trainers/sports wear there as it is cheap and the only one near us. They never have pennies and always try and force you to buy their bags.

lollilou Sat 02-Mar-13 08:41:00

I like the penny in a dish at the Garage thing that sounds nice although I've never seen it around here.

Yamyoid Sat 02-Mar-13 05:14:11

It is an evil corporation that treats its workers really badly so the penny thing is probably intentional.

Itsjustafleshwound Sat 02-Mar-13 02:29:51

Most people pay by card don't they?

I don't know if it is just an urban myth, but usually things are priced at xx.99 so that the till has to be opened and sale registered. There is also the psychology of registering it at a lower price ie 6.99 feels closer to £6 than to £7?

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