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To send this email to Tommee Tippee and be appalled that the advice they are giving?

(115 Posts)
TheDetective Tue 26-Feb-13 13:15:17

Copied and pasted from the email I have just sent...

"I visited your consumer site, as a parent, but I am also a Midwife.

I am contacting you because you are giving incorrect advice regarding the correct way to prepare infant formula.

Your website states:

'Health guidelines recommend you make up bottles one at a time. It may be easier to store the cooled, boiled water sealed in the bottles and then add the formula at feeding time.'

This goes directly against Department of Health Guidelines. A copy of which can be found here:

The correct advice is:

'To reduce the risk of infection, make up each feed as your
baby needs it, using boiled water at a temperature of 70 o
C or above. The step-by-step guide shows you how to do this.
Water at this temperature will kill any harmful bacteria that
may be present. Remember to let the feed cool before you
give it to your baby.'

This is followed up with the following information:

'Do not boil water in advance and store it in sterilised bottles
in the fridge for later use. The water needs to be hot when the
powdered infant formula is added, to kill any harmful bacteria
that may be present.'

Please can you explain why you are advising parents directly against the government guidelines for making up first stage formulas.
I would like to know where you found the information to display on your website.

There are some formulas which require preparing with cooled boiled water, but these are specialist milks, and the majority of parents and carers will not be using these milks.

The advice you are providing can and does make babies ill. I am very shocked that you would give such ill-informed advice.

I would appreciate a speedy response to my question."

Was I being unreasonable? I'm quite annoyed at them really! Am off to see what other bottle manufacturers websites say...! One woman mission here!

JaquelineHyde Fri 01-Mar-13 08:31:21

Glad they have changed it though!

JaquelineHyde Fri 01-Mar-13 08:31:05

As an ex TT employee I find it incredibly rude that they haven't replied to you, that certainly wouldn't have happened when I was in charge grin

TheDetective Thu 28-Feb-13 23:03:34

Well, I've had no acknowledgement of my email to TT.


They've changed the page! It now reads "Health guidelines recommend you make up bottles one at a time. See our making up a bottle feed page for more information."

See here!

BlackMaryJanes Wed 27-Feb-13 21:02:48

So how come they don't need to use boiling water in New Zealand?

TheDetective Wed 27-Feb-13 16:17:27

Yes, that was discussed earlier in the thread.

RandallPinkFloyd Wed 27-Feb-13 15:28:20

I saw it. I just linked to another page on the same website which gives more detailed inductions.

TheDetective Wed 27-Feb-13 15:22:05

Randall I've linked the page earlier in the thread.

Here it is again.

RandallPinkFloyd Wed 27-Feb-13 12:34:24

I'm not denying that there must be bad information out there as lots of people report that there is. Just that I've never seen any.

Every book, leaflet and formula box I've ever seen has shown the correct information.

RandallPinkFloyd Wed 27-Feb-13 12:31:13

The page I quoted from is here

VisualiseAHorse Wed 27-Feb-13 12:14:50

Shall do.

SDTGisAnEvilWolefGenius Wed 27-Feb-13 12:10:50

Exciting times, Visualise! Now, have a quiet sit-down, a brew and a biscuit to get over it all! winkgrin

VisualiseAHorse Wed 27-Feb-13 12:08:42

I reported it too. First post I've ever reported. Go me!

SDTGisAnEvilWolefGenius Wed 27-Feb-13 12:01:52

I have reported myself on here, for swearing at EducationApps - so you lot don't think I am some randomly foul mouthed old bizzom - though you were bound to find out eventually, I suppose! grin

VisualiseAHorse Wed 27-Feb-13 11:58:49

And if you want to warm it, stand in a jug of hot water for about 2-3 minutes. Although I've only ever done that once!

SDTGisAnEvilWolefGenius Wed 27-Feb-13 11:56:45

Message withdrawn at poster's request.

VisualiseAHorse Wed 27-Feb-13 11:55:45

Well done you! I really honestly don't think people realise that the water thing is not about killing bugs in the water, but in the powder.

To pre-make bottles:
Boil kettle.
Fill bottles.
Cool till 70 degree, about 3 minutes.
Add powder.
Shake well.
Add to bowl of very cold ice water or run under cold tap until completely cold.
Put in fridge (not in door).

Will last for 24 hours. This information needs to be more widely available. In leaflets given by midwives, in with bottles you buy etc. I also think that bottles should come with an easy to use thermometer to test the water.

EducationalAppStore Wed 27-Feb-13 11:55:38

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

TheSurgeonsMate Wed 27-Feb-13 11:29:07

No, Randall, it doesn't go on to say that. The suggestion is at point 8 of the bottle feeding dos and don'ts. It's presumably a "do".

RandallPinkFloyd Wed 27-Feb-13 11:11:22

The tommee tippee website gives the correct advic, I've just checked it now.

It does say what you quoted in the OP but it goes on to say that you can re-heat the water before adding the powder and shouldn't mix the formula until you are happy the water is at the correct temperature.

I'm only saying this because I hear this kind of thing on here all the time yet I never once saw incorrect advice anywhere when I was feeding DS. The only place I saw bad advice was from other parents on here.

BeyondTheLimitsOfAcceptability Wed 27-Feb-13 11:10:17

Your thread reminded me of these op
Incidentally, they are probably exactly what you are looking for for you smile

pumpkinsweetie Wed 27-Feb-13 10:56:07

Yanbu at all, the advice isn't the right advice! Every mother, especially new mums need the right advice on feeding formula, and they shouldn't be going against guidelinesshock

I made up each bottle as an when needed with dd4, since the new guidelines came in except for when on journeys or days out where that wasn't possible. If i were on a day out i made the days bottles, with hot water and left to cool and then refrigerated and kept in cool bags as that was the only way to evade the risk of germs in the powder.

SDTGisAnEvilWolefGenius Wed 27-Feb-13 10:45:38

It occurs to me, TheDetective that the Mothercare advice you quote isn't actually wrong, as such, but more ignores the reality of how people make up formula.

It does say to add the required amount of water, which would suggest measuring the amount of water needed before adding it to the bottle, which is a perfectly safe way to do it - what matters is that the formula is at the right dilution.

However, since the vast majority of people, in my experience, use the markings on the bottle to measure the water, rather than a separate jug, then the best advice is to put the water in first, ensuring you have the right amount, and then add the formula - and Mothercare should know this.

SDTGisAnEvilWolefGenius Wed 27-Feb-13 10:41:23

As I said earlier, the advice to use boiled water at or over 70 degrees, is the gold standard advice for making up formula. However, my suspicion is that it is super-cautious advice, based on the fact that the formula manufacturers want to cover their own backs - so they can't be blamed for any illness, and that, in a normal, domestic setting, with a generally fit, well baby (particularly one who is no longer a newborn), that it is over-zealous. Maybe the theory is that if most people achieve 80% of perfection, their babies will be OK, iyswim.

It is anecdotal, I know, but when I was formula-feeding my three, the advice was to make up a day's feeds in advance, and store them in the fridge, and I don't think there was any specific advice about using water above a particular temperature either, and my babies were fine, and didn't get any serious illnesses, nor were there any big news stories or health scares about babies fed this way at that time.

I do also think that, once you have a baby that is putting anything within its reach in its mouth, you can be a little less rigorous about their formula - but again, that is just my opinion, based on my experience.

SalopianTubes Wed 27-Feb-13 10:03:02

YANBU to email them to point out the glaring error.

I formula fed DS for a short time last year and bought a bosch kettle which was great for making up feeds. You can set it to heat the water to 70c, so only takes a moment or two to get the water just at the right temperature to make a fresh feed every time. Much easier than faffing storing things in the fridge.

PurpleStorm Wed 27-Feb-13 06:42:14


Hopefully Tommee Tippee will correct their mistake quickly.

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