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To send this email to Tommee Tippee and be appalled that the advice they are giving?

(115 Posts)
TheDetective Tue 26-Feb-13 13:15:17

Copied and pasted from the email I have just sent...

"I visited your consumer site, as a parent, but I am also a Midwife.

I am contacting you because you are giving incorrect advice regarding the correct way to prepare infant formula.

Your website states:

'Health guidelines recommend you make up bottles one at a time. It may be easier to store the cooled, boiled water sealed in the bottles and then add the formula at feeding time.'

This goes directly against Department of Health Guidelines. A copy of which can be found here:

The correct advice is:

'To reduce the risk of infection, make up each feed as your
baby needs it, using boiled water at a temperature of 70 o
C or above. The step-by-step guide shows you how to do this.
Water at this temperature will kill any harmful bacteria that
may be present. Remember to let the feed cool before you
give it to your baby.'

This is followed up with the following information:

'Do not boil water in advance and store it in sterilised bottles
in the fridge for later use. The water needs to be hot when the
powdered infant formula is added, to kill any harmful bacteria
that may be present.'

Please can you explain why you are advising parents directly against the government guidelines for making up first stage formulas.
I would like to know where you found the information to display on your website.

There are some formulas which require preparing with cooled boiled water, but these are specialist milks, and the majority of parents and carers will not be using these milks.

The advice you are providing can and does make babies ill. I am very shocked that you would give such ill-informed advice.

I would appreciate a speedy response to my question."

Was I being unreasonable? I'm quite annoyed at them really! Am off to see what other bottle manufacturers websites say...! One woman mission here!

SDTGisAnEvilWolefGenius Wed 27-Feb-13 11:56:45

Message withdrawn at poster's request.

VisualiseAHorse Wed 27-Feb-13 11:58:49

And if you want to warm it, stand in a jug of hot water for about 2-3 minutes. Although I've only ever done that once!

SDTGisAnEvilWolefGenius Wed 27-Feb-13 12:01:52

I have reported myself on here, for swearing at EducationApps - so you lot don't think I am some randomly foul mouthed old bizzom - though you were bound to find out eventually, I suppose! grin

VisualiseAHorse Wed 27-Feb-13 12:08:42

I reported it too. First post I've ever reported. Go me!

SDTGisAnEvilWolefGenius Wed 27-Feb-13 12:10:50

Exciting times, Visualise! Now, have a quiet sit-down, a brew and a biscuit to get over it all! winkgrin

VisualiseAHorse Wed 27-Feb-13 12:14:50

Shall do.

RandallPinkFloyd Wed 27-Feb-13 12:31:13

The page I quoted from is here

RandallPinkFloyd Wed 27-Feb-13 12:34:24

I'm not denying that there must be bad information out there as lots of people report that there is. Just that I've never seen any.

Every book, leaflet and formula box I've ever seen has shown the correct information.

TheDetective Wed 27-Feb-13 15:22:05

Randall I've linked the page earlier in the thread.

Here it is again.

RandallPinkFloyd Wed 27-Feb-13 15:28:20

I saw it. I just linked to another page on the same website which gives more detailed inductions.

TheDetective Wed 27-Feb-13 16:17:27

Yes, that was discussed earlier in the thread.

BlackMaryJanes Wed 27-Feb-13 21:02:48

So how come they don't need to use boiling water in New Zealand?

TheDetective Thu 28-Feb-13 23:03:34

Well, I've had no acknowledgement of my email to TT.


They've changed the page! It now reads "Health guidelines recommend you make up bottles one at a time. See our making up a bottle feed page for more information."

See here!

JaquelineHyde Fri 01-Mar-13 08:31:05

As an ex TT employee I find it incredibly rude that they haven't replied to you, that certainly wouldn't have happened when I was in charge grin

JaquelineHyde Fri 01-Mar-13 08:31:21

Glad they have changed it though!

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