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to think I have been ripped off by this shop today?

(36 Posts)
SpringyReframed Fri 22-Feb-13 20:49:39

Last week I went into a local shop which is part of a small chain of shops and saw a jacket I liked but they didnt have it in the size/colour combination I wanted. They were keen to "get one in for me" so I said yes and was a bit surprised to be asked to pay for it. When I was hesitant, they said it was ok, if I didnt want it when I tried it on when picking it up I could get my money back.

I called into pick it up today. I saw that all these jackets were now in the sale with 15% off. When I pointed this out they said oh yes, but not in this colour.hmm I said I was surprised by this as had looked on the company website and had seen that my colour was actually last season's. I was assured they were continuing the colour into this season as it was "so popular".

I left with the jacket and I have just had a look on their website and guess what - my colour IS in the sale. I feel totally ripped off.

BamBamAndPebbles Sun 24-Feb-13 11:49:54

Staff don't always know what's going I to sale until sale lists arrived. Certainly if something has been very popular (which I assume it was if there were none in stock) it's unlikely that it would be going into sale.

Staff are not obliged to inform customers what's going into sale and when. Otherwise they would stop trading in the days running up to a sale.

As a customer, you can pretty much guarantee that at some point, most items will be reduced. It's up to you to decide whether to buy it full price or wait until its reduced.

I agree on this occasion the op was unfortunate. But this isn't unusual, illegal or wrong. It's business.

I agree that the op could complain that she was told it wouldn't be going in the sale. But when she was told this, the assistant may not have known what was going in the sale. Maybe the assistant could have been a little more helpful with finding out whether it would be going in the sale-but that's it really.

knackeredmother Sun 24-Feb-13 10:14:14

I would complain that it appears they were fully aware that this jacket would be in the sale by the time she collected it and the fact they blatantly lied to her by saying her particular colour would not be on sale as it is so popular!

BamBamAndPebbles Sat 23-Feb-13 21:16:03

Knackered-What would you complain about?

knackeredmother Sat 23-Feb-13 19:52:10

I would get the refund and then complain,. I would not have the strength to keep quiet!

SpringyReframed Sat 23-Feb-13 15:49:28

I havent been back to the shop as checked the receipt and it says that they will refund any full priced (!) item if returned within 7 days unworn.

I will go in on Monday and get the full refund and not say a word. I'll definitely never pay upfront in a shop again like that. Lesson learned.

Thanks for all the advice. I didnt even realise returns policies were on receipts. blush

LittleEdie Sat 23-Feb-13 13:42:48

Ask them what their returns policy is. Legally they don't have to give you a refund if you've changed your mind, but most do allow it. The fact that they said you could get your money back if you wanted makes me think they'll give you a refund no problem. I don't see why you would need all guns blazing.

fuckwittery Sat 23-Feb-13 13:20:39

Can't you return it or exchange it, and have the remainder as a gift voucher?

EnjoyResponsibly Sat 23-Feb-13 11:25:48

The smart thing would have been to refund you the difference.

Shops do not have to give you a refund. Check the refund policy on the receipt. The online refund policy may differ to the store bought purchase.

fuckwittery Sat 23-Feb-13 09:10:50

What does your receipt say regarding return policy?

NotSoNervous Sat 23-Feb-13 09:03:17

You are within your rights to get a full refund and not a credit note. Some shops say that will sale items you can only exchange/credit note but not on full priced items

knackeredmother Sat 23-Feb-13 08:59:08

Good luck, let us know how you get on!

CSIJanner Sat 23-Feb-13 08:44:29

I think it might be breach of contract - found a thread on money saver for you.

The real question was was it on sale online when they ordered it in for you?

SpringyReframed Sat 23-Feb-13 08:05:51

The shop is Mistral.

I'm going to drive over after work today and try and get my money back on it. Will let you know!

foxache Fri 22-Feb-13 22:58:25

It does sound like they wanted the full price from you, it's odd to pay in advance, in my experience anyway.

If HO is open tomorrow you could ask for your discount, otherwise I don't see why you couldn't get a refund. They said initially you could get your money back if you didn't like it.

AnyoneforTurps Fri 22-Feb-13 22:50:53

Really annoying (I'd be fuming) but I don't think they have actually ripped you off and you are only entitled to a refund if their normal returns policy would entitle you to one.

You ordered the jacket at the full price so the 15% reduction was did not affect your original decision to purchase (legal term = of the essence to the decision). Nor was the shop advertising the jacket in your colour as being available in that store at the reduced price - stores are quite entitled to sell the same item at different prices in different stops or online.

BamBamAndPebbles Fri 22-Feb-13 22:47:42

Just have to check your receipt.

No company is obliged to refund unless it faulty.

Most do refund though. Which store was it?
Hope they help you when you go back.

SpringyReframed Fri 22-Feb-13 22:41:27

No, my purchase had nothing to do with "online". They just said we can get one in for you. I said yes, and then they wanted me to pay. "we usually request payment". I was an idiot. If I had refused they would have no doubt got it in anyway and I would have paid for it today and it would have gone through the till properly.

Am I within my rights to get a full refund? That's all I want now.

foxache Fri 22-Feb-13 22:18:23

I worked for a small chain and I guess I'm projecting your situation as if it's that shop. We received items for customers bought online and had to say it was separate.

A pre paid item bought from a different system will have been really complicated to refund and resell, the item might not have been on their system. Still, they could have explained better and tried to help. I don't think you've been ripped off, just fobbed off IMO.

BamBamAndPebbles Fri 22-Feb-13 22:15:54

So when you bought it, it was full price but you suspect by the time you collected it had been reduced in the sale?

If that's the case, try haven't ripped you off in any way at all. Just bad luck.

Phone the store and ask if its been reduced in the sale.

You should be able to get a refund I would have thought. Whether they will let you buy it back immediately is a different matter. You may have to buy online if they won't let you do this.

SpringyReframed Fri 22-Feb-13 22:11:13

foxache, because I had already pre paid for this item, she didnt run it through the till. It was just handed over to me.

foxache Fri 22-Feb-13 22:03:59

As bambam said, websites can be run on a different system, the shop staff may have to go by the price the till gives them. Contact the website or HO and ask.

SpringyReframed Fri 22-Feb-13 22:00:41

I dont think anyone could have trousered the difference because I used a credit card.

I think what happened was they knew they were going into reduced and wanted my money early so they could get full price off me. I understand about different stock being reduced differently but it seems too much of a co-incidence that the only full priced jacket was mine. All colours in the shop and on line reduced. The shop didnt have any other jacket in my colour (or so they claimed.)

Do you think I should ask for a refund and not say anything until I have secured it or go into the shop all guns blazing? Not sure how to approach it. Dreading the "you can only have a credit note" scenario.

DinglebertWangledack Fri 22-Feb-13 21:52:44

Take it back and if you can a printoff of the page with the jacket, at the reduced price. See what they say.

BamBamAndPebbles Fri 22-Feb-13 21:52:15

Also if you bought it full price you're much more likely to be able to get a refund.

If was bought at a reduced price, you may not be entitled to a refund.

BamBamAndPebbles Fri 22-Feb-13 21:50:40

I work for an international retail company. Our website isn't run by the uk part of the company, but our ho in another country.

So our prices on line can be different in store.

And one style in a different colour may be a different price. One will sell better than another so it won't be reduced as much.

But if you're not happy(understandably) take the jacket back for a refund and buy it online if the manager can't match the price online.

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