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AIBU to fire my hair and makeup people for my wedding or am I being a bridezilla?

(125 Posts)
ThreadWorms Sat 09-Feb-13 19:23:25

I booked with a hair and makeup team a while ago now. They seemed qualified for the job and very experienced.

One of my bridesmaids and I went for the trials today. It was supposed to take two hours bit actually took them five. I am really really unhappy with the final 'look'. I have dark circles and the makeup lady hasn't covered them properly. I look like I have slept in my makeup and it has started to come off.

I showed the hairdresser pictures of how I wanted my hair and the bridesmaids. It looks nothing like I wanted. I have shown my family the photos and have seen them in person, and they have agreed it looks terrible.

If I cancel I will lose all the deposits with no guarantee I'll find anyone else to do it with less than a month until my wedding day.

I felt like a bridezilla telling them that I wasn't happy but I couldn't hide my disappointment. So do I cancel and hopefully find someone else or give them the chance to improve on the day? My biggest concern is that they massively underestimated how long it would take with only two of us there when there will be five extra people to do on the day. I feel really upset and stressed about this.

farewellfarewell Sat 09-Feb-13 19:51:42

I think you should cancel. I had a similar experience, I ended up wearing pretty much the same make up as the woman who made me up. She had sallow skin and brown eyes/hair, I am fair with blue eyes. I looked absolutely terrible. I called to a friend straight after to give her a laugh! The lady asked me to go back and try again, which I did and honestly it was a disaster again. This time it was total overkill with the make up and I looked like someone in drag. I had asked for minimal/natural look but she insisted that for the photos I needed heavy dark foundation. She was about 25 years older than me so maybe it was just what she was used to working with but I didn't go back and neither should you op. Find someone else or do your own. Much less stressful than worrying about these people making a mess of it on the day.

ThreadWorms Sat 09-Feb-13 19:51:59

I noticed their policy has changed and they include the trial with the fee for doing it on the day but their prices have gone up to reflect this.

gimmecakeandcandy Sat 09-Feb-13 19:52:39

If you live near me, I'll do your makeup :-) no charge smile

ThreadWorms Sat 09-Feb-13 19:54:56

Gimme, maybe I should feel more angry but right now I'm really upset. I stupidly thought this would be more straight forward. I am crap at complaining especially since I know they were trying their best. I just think their best was crap.

Does anyone want to see photos?

Mumsyblouse Sat 09-Feb-13 19:55:07

I would abandon and get everyone to do their own makeup, and look around for a good hairdresser, perhaps your usual one, you still have time to have a trial or two with a local hairdresser. I did my own make-up, I was advised to make it a bit bolder than usual, with a nice lipcolour and lots of blusher, to show on the photos, but certainly not extreme. I think you tend to know what suits you, have confidence.

pigletmania Sat 09-Feb-13 19:56:52

YANBU at all. Your paying for a service and if your not happy find somebody else

ThreadWorms Sat 09-Feb-13 19:56:59

I'm in West Yorkshire area if anyone can recommend someone?

CatelynStark Sat 09-Feb-13 19:57:01

You should definitely can cancel. I have a friend who does fabulous wedding hair & beauty who is near Telford, if that's any good for you.

CatelynStark Sat 09-Feb-13 19:57:18

Oh bum. Xposted.

Narked Sat 09-Feb-13 19:57:32

'I know they were trying their best. I just think their best was crap.'

And that means you should at least get your deposit back.

gimmecakeandcandy Sat 09-Feb-13 19:58:14

Laughing at you is not trying their best. You need to get angry and toughen up! Please let us know where you are so hopefully one of us is near you and can advise you of someone to go to.

Do not have them do your hair and makeup again. It won't get better.

gimmecakeandcandy Sat 09-Feb-13 19:59:03

Xpost! Anyone in West Yorkshire who can help out a bride to be?

FrancesHouseman Sat 09-Feb-13 19:59:18

Yes, I would like to see photos - of what you've got and what you asked for.

I've never paid for a make-up artist, but would've thought that the WHOLE cost would be £200ish, rather than just the deposit. Am I ridiculously naive?!

splashymcsplash Sat 09-Feb-13 19:59:51

If you are unhappy then yes cancel. Lots of hairdressers will do your hair and make up, you should definitely be able to find someone else.

ThreadWorms Sat 09-Feb-13 20:00:17

I felt terrible for my poor bridesmaid. She gave up half her Saturday to do this for me. I don't think she knew what to say by the end. She knew I wasn't happy and neither was she but we'd been there so long we had both had enough so she said I looked nice before admitting it wasn't good when we left.

mummyplonk Sat 09-Feb-13 20:00:30

I would definitely ask for the deposit back, if you base it on the facts, they where over twice the allocated time, the experience was not enjoyable as it should be and the result was nothing like the directive. I agree with the others above, you will spend the next few weeks worrying about this and the morning of the wedding you could be so wound up. Whereas if you surround yourself with good friends good product and five hours, you could probably have tried out 3 different styles. I would focus on another hairdresser, go by a recommendation if you can, and enjoy the make up experience yourself, you can do it! I bet there are loads of make up artists on MN that can recommend things and hold your hand right up to the last minute.

ThreadWorms Sat 09-Feb-13 20:01:23

I will see if I can upload some photos. Not done it before.

QuietNinjaTardis Sat 09-Feb-13 20:01:30

Why do you feel bad for them? They are meant to be professionals and they obviously can't follow instructions when you told them what you want to look like. They laughed a you and acted like you, the customer, were being too picky! For your wedding day! I'd ring and get the deposit back and say you're going elsewhere.

thefarmersintheden Sat 09-Feb-13 20:05:04


Thingiebob Sat 09-Feb-13 20:05:43

Please do not use them! You are not being a bridezilla at all. Tell them you were unhappy with the result and wont be using them. Get your deposit back and go somewhere else.

For that price you could get someone really professional to come out to your house on the morning to do it!

Personally I had my hair done and did my make up myself.

EspressoMonkey Sat 09-Feb-13 20:15:49

Try She is an old friend and is lovely.

ThreadWorms Sat 09-Feb-13 20:16:54

I've uploaded a photo of my hair. I tried to upload one of the picture I showed them but it won't let me. What does everyone think? You can't see the front but the products they used made my hair look wet and crunch when I wanted natural loose curls.

ElsieMc Sat 09-Feb-13 20:21:06

My DD1 got married last year and had her hair and makeup and that of her one bridesmaid done. First company let her down badly and I went in and demanded all her money back and we got it. If they are unreliable, it's just an additional worry.

At this late stage there were no more upmarket type companies available, but she went to a small "backstreet" hairdressers. They were very reasonable, I think around £80 for two hairdos and make up. I was told by my own hairdresser that it was a good choice because often small salons are better at putting up hair than cuts, which they were.

My DD did not like her first makeup, but they agreed the colours my DD wanted did not look right on and changed it immediately. They both looked lovely on the day, better than the trial, and the reason you have a trial.

Colleagues had their hair and make up done by our most expensive salon and they said they looked like drag queens with good hair! (tango'd with foot long eyelashes).

Get rid of these piss takers and go to a small salon, if you still have any confidence left. If you are still not happy, you can do it yourself. Good luck.

ElsieMc Sat 09-Feb-13 20:24:43

Sorry, I forgot to say that the £80 included going to her wedding venue, where the hotel provided a room, to do the hair/makeup. Two staff on duty.

ThreadWorms Sat 09-Feb-13 20:27:10

Thank you to everyone for the replies. My biggest concern is that nobody will be available at such short notice and my budget has been wiped out due to the money I have already spent.

It has been nice to come in here and hear people say I ANBU since so many people have said things like 'something is bound to go wrong', 'it's not a big deal', 'it's only one day'. But I would like to look my best on my wedding day and have photos I can look back on and feel happy with. Not to mention that I am paying for a service!

Thank you espresso, I will check out that link flowers.

Looks like I will be making lots of phone calls this week.

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