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To think an I-Phone should have clear instructions plus a gizmo for inserting the SIM card, cos I have now probably ruined my brand new I-phone.

(37 Posts)
cubbie Thu 07-Feb-13 23:15:48

Just got it today, have spent several hours tonight trying to figure out how to transfer contacts. Was ages on the phone to Orange, whom I bought it from. Turns out you can't put your old SIm in and copy it as my old SIM is a different size, and they are different operating systems.

So, I thought i would text everybody and ask them to give me an hour or so, then text me their name, so I could save their number, as my old SIM card would be wiped clean when I registered my new one.

Several people texted me straight away, had to say please text back cos I'm not ready. Thought I was good to go, so phoned to register the new SIM. All ok, then automated line told me to put in new SIM. Meantime, old phone stops working and lots of texts hadn't sent so I just had to write down the numbers.

All a bit annoying but nowhere near as maddeing as discovering I didn't know how to insert the SIM card! No info provided at all, no picture or diagram. So I went online, found a video on You Tube. Yay, I thought. Turns out you need a paper clip!!! Yeah, cos I have got loads of them hanging around the place!!! Managed to use an earring to pop the slot out.

This is where it goes wrong. The video didn't seem very clear to me, the person's hand/fingers seemed to just be putting the micro SD in. I couldn't clearly see that you had to put it in the micro loader. SO.......... I put the SD card in by itself, then realised. Yes, I am stupid. Tried to get it out with tweezers, this only shoved it further in!!!

Why oh why were there no instructions/diagrams provided???? To me, it defies belief that such a crucial operation has NO instructions. After all, you can't USE the phone, if you can't get the SIM card in!! And it's NOT immediately obvious where it goes or how to open it.

So now I am wondering if I have ruined it? AM resisting the temptaion to poke about further. I cancelled my insurance as I have mobile insurance with my bank account. I can't be the only person to have had bother with the SIM card, surely?

Anyway, am furious and just wanted to vent! Now I need to try and get my 4 year old back to bed!!!! GRRRRRRRRR!!!!!!


EduCated Fri 08-Feb-13 20:09:11

Cracking advice right there, Fourth.

Really helpful.

LindyHemming Fri 08-Feb-13 20:02:52

Message withdrawn at poster's request.

FourthTimeAround Fri 08-Feb-13 19:53:20

Or you could just stay off the bandwagon, think independently and buy something other than an iPhone?

SaggyOldClothCatpuss Fri 08-Feb-13 19:12:33

All iPhones have 1year warranty against faults and stuff. They're pretty good about it if it isn't blatantly your fault. and you bat your lashes at the spotty youth! generally they replace rather than repair.
You really mustn't open the back in the first year. It invalidates said warranty.

cubbie Fri 08-Feb-13 15:22:31

Wow, latebreakfast, that's brilliant! I haven't even registered my I-phone with my Royalties Gold account insurance, and I DID have insurance with Orange (was actually paying twice, doh.), but I told the adviser just to cancel it as I had the royalties insurance.

That worries me slightly that I don't seem to have any real cover. Well, I will just have to ask, fingers crossed. I don't have an actual Apple warranty thingy, must ask about that. I will obviously need to make sure all scenarios are covered, especially with 2 DS who are dying to get their hands on it.

Thanks for replying.

latebreakfast Fri 08-Feb-13 14:11:41

Genius bar are amazing. I dropped my iphone in the sea, and it was totally dead afterwards. Took it into the genius bar and they gave me a good telling off but replaced it with a new one without charge even though water damage is not covered by the warranty.

cubbie Fri 08-Feb-13 14:04:18

Thanks RedPencils, I can cope with that scenario!

TattyDevine, thanks, and yes, I did have rather a large glass of wine, it doesn't count if you don't finish the bottle in one night is my motto, but am now wishing I hadn't read the thread about a drink problem haha!! (not trivialising alcohol problems in any way)

RedPencils Fri 08-Feb-13 13:45:19

Don't think Apple charge.
You hand Both phones over to a spotty youth who will fix it in 5 mins whilst rolling his/her eyes at what a useless old codger you are. They love it.
My dad goes in to the phone shop at least once a week to ask them how to do stuff (text, use google, transfer music). I think they hide under the desk when they see him coming.

TattyDevine Fri 08-Feb-13 13:36:37

Oh bless you Cubbie its a pain all this new fangled whatsit. I remember when I got my first iPhone and found the little sim opener and stuff I'm like "WTF!!!" but once that was in it was surprisingly intuitive.

Hope you had a nice big wine and enjoyed it!

cubbie Fri 08-Feb-13 13:28:16

oh, and my old phone has been disabled so I can't even text anyone, which is my usual method of communication!!!!


cubbie Fri 08-Feb-13 13:27:15

hi, thanks for all the new replies, some very good advice/interesting comments. I bought it over the phone from Orange, and it was delivered by courier, so that is why it wasn't set up. I ordered it on a bit of a whim, as I originally phoned to tell them my battery wasn't working properly in my old phone. Ended up deciding to upgrade!

I phoned the Apple store near me, I have an appointment on Sunday at their Genius bar to get it sorted. Daft question, but do they charge for that??

(DS1 is very unwell at the moment, had a terrible cough for days though been to doctor twice for thorough check and all clear. Got high temp of 39C now, given him calpol, might consider doctor later as it's Friday and I would prefer to have him seen before weekend.

DS2 is clambering all over me, I had an engineer in to try and fix my freezer (not fixed yet), my laptop keeps overheating and switching off for no good reason, DS1 won't really eat, hasn't eaten much in days, I'm hungry now and am ready to head for the hills!!!!!!!)

So I might not get much of a chance to reply to anyone else. Thanks to those of you who replied and thanks in advance to anyone who can tell me if Genius bar costs anything.

IloveJudgeJudy Fri 08-Feb-13 12:51:25

The thing with most phone advisors is that they kind of think that everybody is techno-aware and, because they're dealing with phones all the time, cannot conceive that some of us have not much idea at all how to deal with new things. They haven't not spoken to you about how to do it maliciously, it's just they can't think that everyone doesn't know that. I only realised a few weeks ago that iPhones use a smaller SIM. My teenage DC were astonished that I didn't know that. They thought everyone knew.

I hope that you get it fixed. As you got it from Orange, I would go into one of their shops and ask them to sort it rather than have a go yourself.

Fakebook Fri 08-Feb-13 12:35:55

I bought my Iphone from Three and they inserted the sim and transferred all contacts over in the store. I thought all shops did this.

Casserole Fri 08-Feb-13 12:34:34

Now quite the same thing but I shoved the microsim provided into my new samsung yesterday before realising it didn't take said microsim but instead I was expected to use sticky tape to fix the microsim into a regular sized sim holder before inserting it <FFS just provide the right thing emoticon>

Anyway. I got it out again by opening up a safety pin and putting that into the slot and levering the microsim down bit by bit. You could try that. Be careful though!

Casserole Fri 08-Feb-13 12:27:08

Now quite the same thing but I shoved the microsim provided into my new samsung yesterday before realising it didn't take said microsim but instead I was expected to use sticky tape to fix the microsim into a regular sized sim holder before inserting it <FFS just provide the right thing emoticon>

Anyway. I got it out again by opening up a safety pin and putting that into the slot and levering the microsim down bit by bit. You could try that. Be careful though!

charlearose Fri 08-Feb-13 12:02:53

Message withdrawn at poster's request.

FreshLeticia Fri 08-Feb-13 11:56:40

You can cut your old sim to the correct size for Iphone 4 or 4s. here
It's dead easy. I bought an unused Iphone on fleabay and did just that with my orange sim.
You can email all your contacts to yourself, or send them by SMS or back them up to the computer. It's very easy and you just send them to your new phone.

cubbie Fri 08-Feb-13 11:28:16

I talked to the technical department my dad this morning and he said he could see a video online of someone removing the back of the phone, and then he could see the SIM.

I can see where the wee screws are, but they are tiny and we need a microscopic screwdriver, which he will have. I really need a magnifying glass to get a good look at it.

Am not really in a position to take it to an Apple shop or whatever just now, both DS are home, it's a holiday weekend. But I could go later when DH gets home, to the I-store in a late night shopping haven centre.

I'm too tired anyway just now, ended up staying up late watching a daft film. I should phone Orange, cos I bought it from them.

Just wondering if anyone else (more MNers around during the day, I imagine) has had similar problems, I can't be the only idiot technophobe.

HesterBurnitall Fri 08-Feb-13 00:24:02

McNew, just put the same apple id into both phones. You'll still be able to customise the phones but have access to all the same music, apps etc.

cubbie Fri 08-Feb-13 00:17:47

hi mcnewpants

it's an i-phone 4, am just dipping my toe in the water just now!

thanks though

McNewPants2013 Fri 08-Feb-13 00:02:10

Op if its an iPhone 5 you need a nano SIM card NOT a micro SIM card

McNewPants2013 Fri 08-Feb-13 00:00:27

Me and DH both have iPhones but 1 iTunes account, how do we have our own iTunes account using 1 computer but both have the same music.

Smellslikecatspee Fri 08-Feb-13 00:00:06

I do hope you get sorted
I resisted getting an iPhone, after all I had an iPod, a kindle, a laptop why did I need an iPhone?

Seriously I love it once you get it up and running it is so easy to use.

cubbie Thu 07-Feb-13 23:57:54

Thanks, that is sterling advice. I did try and text a couple of friends that I knew had one, but by then it was too late and my old phone had been disabled.

Hey, ho, I am sure it will work out, one way or another! Thanks again.

MmeLindor Thu 07-Feb-13 23:40:55

Next time ask on MN first - I have foudn that folk here are much better at this stuff than phoning a helpline.

Go have a large glass of wine and sort it out in the morning. I am on my 3rd iPhone and I truly truly love it. You will get used to it and soon won't know how you managed without it.

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