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To ask everyone to boycott ASDA online grocery shopping??

(83 Posts)
diaimchlo Fri 18-Jan-13 17:40:03

I am an old MNer so sorry if I rant on......
My daughter, who lives 230 miles away, rang me this morning very distressed. She had placed a grocery order with ASDA last night to be delivered this morning between 9 and 11 costing £140.

When she accessed her online banking this morning before 6 she noted that the funds had been taken by ASDA. At 8:30 she was contacted by them to say due to adverse weather the delivery would not be made. She accepted this as the conditions were bad where she lives.

She then asked for the funds they had taken hours before the items were due to leave the store, to be refunded immediately back to her account only to be told it would take between 3-10 working daysangry.
After her telling them this was unacceptable as she had 4 young children to feed and care for she was told to contact her bank and get an authorisation code, she did and contacted them again at 9:00 to give them this code, at which point ASDA should have immediately released the funds back to her account.
She was then told by ASDA that her bank needed to fax them before they would release the money, they promised many call backs which have not happened, my daughter has been left on hold for nearly a hour just to be given the run around.
I phoned ASDA head office and let them know that if this situation was not sorted out today I would be contacting the press and media... I was told that their accounts dept was closing in 30 mins and that the bank needed to fax them. So yet again she phoned the bank who refuse to fax them due to Data Protection and was told that the authorisation code was enough for them to refund.
Now she is on hold again to ASDAangry.

AIBU to feel furious that:

1) ASDA have taken funds that they will have known they would not be able to deliver at least 3 hours before the goods were due to leave the shop? Surely the staff would have been aware of the weather conditions outside!!!!!

2) ASDA are keeping hold of money (not a small amount) that legally is not theirs!!!!!

I for one will not shop there again.... the company I use only take the funds out 1 hour before the start of the delivery slot!!!!!!!

StickEmUpPunk Sat 06-Apr-13 10:59:33

Message withdrawn at poster's request.

fedupshopping Wed 20-Mar-13 15:23:32

I've had the same problem this week, Order due Monday, it didn't arrive, I phoned the freephone number and was told it had been rejected due to insufficient funds, (a lie), I checked by online bank account and the money had been put on hold, so I phoned again and was also told it would be up to 10 days for a return of monies. So no shopping and no money (119.27).

I've been pretty lucky up to now with Asda only 1 major issue in 4 years online shopping with them and that was this Christmas when most of the meat delivered was either use that day or the next shock. They refunded the cost of the meat and £5 good will gesture.

Holding on to someones money is not on, I tried Tesco delivery yesterday and that went well, I've never shopped at Tesco before and pretty pleased, Next week I'll place a proper order.

SpanishFly Tue 05-Mar-13 20:27:51

The problem with things like tiger bread is that it's baked instore. So it may not be available when they pick your shopping, but they all come out the oven at once, 10 mins later, iyswim

chris481 Tue 05-Mar-13 20:08:59

Every week my wife orders an unsliced Tiger loaf as part of her Asda order. Maybe 1 time in 10 or 20, we get it. She says the "no substitutions" box doesn't work in the ipad, regardless of whether that's true, when it's not ticked, we will invariably get a sliced loaf substituted, which we reject.

Can't understand why it's not possible to order a loaf of bread that's invariably available at the exact time of delivery if you were to go to the store. Can't understand why they list it on the web site if they won't pick it.

SpanishFly Tue 05-Mar-13 18:55:22

Lady I have had asda deliveries almost-weekly for a decade. There were teething problems at the start, but I havent had any real issues with them for 8 years. One problem shouldnt stop everyone else from trying them.
I've had both Tesco and Sainsburys taking 10 days to refund money due to me.

LadyPessaryPam Tue 05-Mar-13 18:38:51

Thanks for this OP. I was going to try an ASDA on-line delivery but I won't bother now. Hope your DD manages till they get the money back to her. What a horrible situation. I wonder if Walmart in the USA would be so shitty to their customers?

SpanishFly Tue 05-Mar-13 17:34:29

This happens with loads of places. I only ever pay for groceries with a credit card then pay the full amount after its delivered - purely so I don't end up £90 out of pocket if it doesn't arrive.
They took the money "early" as her shopping would have been processed and bagged at that point.

HillBilly76 Tue 05-Mar-13 17:08:19

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

MummyPig24 Tue 05-Mar-13 17:00:39

I've never had any problems with asda. Even my Christmas shop was perfect, no substitions. I have had a few substitutions since but seriously minor stuff. Always prompt delivery, no monetary issues.

willesden Tue 05-Mar-13 16:50:01

Here, have my very first biscuit

SomeBear Tue 05-Mar-13 16:19:00

I'm having my own personal boycott of Asda. I have used them for years but after this week's disaster and experiencing their idea of "customer services" I will never risk it again! Still waiting for them to return one of my many calls & emails from last week...

zukiecat Tue 05-Mar-13 14:31:21

Message withdrawn at poster's request.

DrinkFeckArseGirls Tue 05-Mar-13 14:24:12

Ocado don't take the money early. I'm never shopping again with ASDA after they failed to deliver my two different orders. Not heads up
either, just waited and waited. Crap service.

alanay Tue 05-Mar-13 14:17:52

I had put an order for ASDA online shopping for the first time. But it's not the first online shopping experience. I had done it many times for other companies. But ASDA is the worst so far. And I just cannot believe it. So, I searched the web to find out if other people are having the same problem and found this thread. Just to update everyone here that ASDA online shopping is still a nightmare. Luckily for me, they are unable to take my money yet. Otherwise, my experience will be much worse. Just BAD online shop.

MixedClassBaby Sat 19-Jan-13 20:29:35

Another vote for OCADO. Always deliver on time (or driver will call if there's a problem), good quality produce and account not deducted until delivery day. Any they send free chocs or champagne with your fifth order as well as money off your first.

andtheycalleditbunnylove Sat 19-Jan-13 20:11:24

i use asda as its really convenient for me. i certainly wouldn't use it if they were keeping my money as mentioned in the op.

i suppose we have to remember that asda are wal-mart and wal-mart don't care.

its like when you stay in a hotel and they swipe your credit card and block it for a fortnight.

Worley Sat 19-Jan-13 19:55:26

bunny love - I emailed asda several times and never once got a reply to my complaint.... I started a thread on here (jan 2012) and asda replied to mn via the thread so I assume a customer services manager or something reads mn? or their computer picks up via net mentions about them..
I used asda home delivery once.. not happy.. they refunded me some money back.. but I could only use the money refused towards my next home delivery... I havnt used them again so thy still have my credit on their account..
they refused to sell me a DVD as ds1 picked it up out of my basket and swiped it through the self-service till.. as he is 14 they wouldn't sell it to me.. even though I was paying via my debit card.. as he swiped the d&v I couldn't have it.. have boycotted asda since.

StickEmUp Sat 19-Jan-13 19:50:25

Message withdrawn at poster's request.

helenthemadex Sat 19-Jan-13 19:43:38

I dont use Asda ever for online shopping, I had no end of problems with them and so much stuff didnt turn up.

Interestingly I did a direct comparison with Asda and Ocado one day and there was hardly any difference in price, the delivery was free and everything I ordered turned up, so now I always use them

They have £15 off your first order of over £75 at the moment to!!!

diaimchlo Sat 19-Jan-13 19:20:52

I meant to put I do not want everybody to agree with me in para 3

diaimchlo Sat 19-Jan-13 19:18:31

I did not call her selfish for not boycotting on a whole it was meant as "if it doesn't affect me then I don't care " attitude that came over to me in that post

This was my reply to the other that had said I was wrong to call her selfish. At times I do wonder if people actually read all posts?????

A couple of times this has been mentioned so this random on the internet thought she would reply. As a thoughtful human being I would never say to anyone "well it doesn't effect me or my family so no I will not even think of supporting you, unless it does" which is effectively what the poster I am accused of being rude to stated, whether I knew them or not.

I do want everybody to agree with me, if they did then life would be boring. But to be told I am extremely rude and should apologise!!!! Well I was voicing my opinion clearly, politely and without using any expletives.

As I have stated before I would not wish this situation on my worst enemy.

andtheycalleditbunnylove Sat 19-Jan-13 17:05:34

can we all email asda and complain about what happened to the op's daughter and any asda related situations of our own? they will take notice if there's a mass emailing.
or has that been done, as i haven't read the thread?

deakymom Sat 19-Jan-13 16:57:23

tescos take there payment out as payment pending but they have always put it back if there is a problem and it is never actually "taken" until i have signed for the shopping dont all company's work that way?

diaimchlo Sat 19-Jan-13 09:55:46

Thankyou everyone for all your comments..... maybe title of thread OT but as any mother/grandmother who lives so far away from her daughter and grandchildren would do I ranted and that was all I could think of at the time... may be To never shop at ASDA again is better...... Which I never will......

EnjoyResponsibly Sat 19-Jan-13 09:36:31

Maybe it's just me, but I can't seem to negotiate Asda's bloody website to order anything at all.

Our local store on the other hand is ace. And it's way, way cheaper than Sainsbury's IME.

I'm sympathetic to your daughters predicament, but in turn I'd have to ask MNers just this week to boycott John Lewis, Sainsbury, Next and Boots which I can envisage simply can't happen.

And I think it was extremely rude to call the poster up thread selfish, and that you should apologise.

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