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To ask everyone to boycott ASDA online grocery shopping??

(83 Posts)
diaimchlo Fri 18-Jan-13 17:40:03

I am an old MNer so sorry if I rant on......
My daughter, who lives 230 miles away, rang me this morning very distressed. She had placed a grocery order with ASDA last night to be delivered this morning between 9 and 11 costing £140.

When she accessed her online banking this morning before 6 she noted that the funds had been taken by ASDA. At 8:30 she was contacted by them to say due to adverse weather the delivery would not be made. She accepted this as the conditions were bad where she lives.

She then asked for the funds they had taken hours before the items were due to leave the store, to be refunded immediately back to her account only to be told it would take between 3-10 working daysangry.
After her telling them this was unacceptable as she had 4 young children to feed and care for she was told to contact her bank and get an authorisation code, she did and contacted them again at 9:00 to give them this code, at which point ASDA should have immediately released the funds back to her account.
She was then told by ASDA that her bank needed to fax them before they would release the money, they promised many call backs which have not happened, my daughter has been left on hold for nearly a hour just to be given the run around.
I phoned ASDA head office and let them know that if this situation was not sorted out today I would be contacting the press and media... I was told that their accounts dept was closing in 30 mins and that the bank needed to fax them. So yet again she phoned the bank who refuse to fax them due to Data Protection and was told that the authorisation code was enough for them to refund.
Now she is on hold again to ASDAangry.

AIBU to feel furious that:

1) ASDA have taken funds that they will have known they would not be able to deliver at least 3 hours before the goods were due to leave the shop? Surely the staff would have been aware of the weather conditions outside!!!!!

2) ASDA are keeping hold of money (not a small amount) that legally is not theirs!!!!!

I for one will not shop there again.... the company I use only take the funds out 1 hour before the start of the delivery slot!!!!!!!

HillBilly76 Tue 05-Mar-13 17:08:19

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

SpanishFly Tue 05-Mar-13 17:34:29

This happens with loads of places. I only ever pay for groceries with a credit card then pay the full amount after its delivered - purely so I don't end up £90 out of pocket if it doesn't arrive.
They took the money "early" as her shopping would have been processed and bagged at that point.

LadyPessaryPam Tue 05-Mar-13 18:38:51

Thanks for this OP. I was going to try an ASDA on-line delivery but I won't bother now. Hope your DD manages till they get the money back to her. What a horrible situation. I wonder if Walmart in the USA would be so shitty to their customers?

SpanishFly Tue 05-Mar-13 18:55:22

Lady I have had asda deliveries almost-weekly for a decade. There were teething problems at the start, but I havent had any real issues with them for 8 years. One problem shouldnt stop everyone else from trying them.
I've had both Tesco and Sainsburys taking 10 days to refund money due to me.

chris481 Tue 05-Mar-13 20:08:59

Every week my wife orders an unsliced Tiger loaf as part of her Asda order. Maybe 1 time in 10 or 20, we get it. She says the "no substitutions" box doesn't work in the ipad, regardless of whether that's true, when it's not ticked, we will invariably get a sliced loaf substituted, which we reject.

Can't understand why it's not possible to order a loaf of bread that's invariably available at the exact time of delivery if you were to go to the store. Can't understand why they list it on the web site if they won't pick it.

SpanishFly Tue 05-Mar-13 20:27:51

The problem with things like tiger bread is that it's baked instore. So it may not be available when they pick your shopping, but they all come out the oven at once, 10 mins later, iyswim

fedupshopping Wed 20-Mar-13 15:23:32

I've had the same problem this week, Order due Monday, it didn't arrive, I phoned the freephone number and was told it had been rejected due to insufficient funds, (a lie), I checked by online bank account and the money had been put on hold, so I phoned again and was also told it would be up to 10 days for a return of monies. So no shopping and no money (119.27).

I've been pretty lucky up to now with Asda only 1 major issue in 4 years online shopping with them and that was this Christmas when most of the meat delivered was either use that day or the next shock. They refunded the cost of the meat and £5 good will gesture.

Holding on to someones money is not on, I tried Tesco delivery yesterday and that went well, I've never shopped at Tesco before and pretty pleased, Next week I'll place a proper order.

StickEmUpPunk Sat 06-Apr-13 10:59:33

Message withdrawn at poster's request.

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