To complain about our travel lodge room?(37 Posts)
Dh booked a room for 2 nights in Edinburgh, we are leaving today however, Im just wondering if I've left it too late.
The noise from the traffic outside is bad, you can hear everything, from people talking, to the extreamly loud echo notice from where a car or even worse a lorry. I can even here high heels!!!
We are on 4th floor FFS!!
Our radaotor click, every 5 seconds and every hd hot clicks for 10 seconds, but if we turn it off, its freezing as the building and windows are so old. (As would you expect on Edinburgh) however we paid to have a good night sleep, instead we are both shattered.
Wwyd, or have I left it too late?
Ok. Getting worried now as have just booked 4 rooms at the Travelodge on Queens Street in Edinburgh. Which one did you stay in? The price we've paid is insanely cheap- £86 for 3 nights for each room. I know it's going to be basic, but reviews were generally ok. It's clean and a bed.
I'd complain. Definitely. No matter how cheap.
Double-check the info on the website - some of them do say they are on busy roads and despite soundproofing you'll still get noise. If your hotel is one of those, I don't think you have any grounds for complaint TBH. However the radiator is a separate issue and you should have complained about that after the first night. It's still worth mentioning to them, but i don't think they'll actually do anything.
Don't get angry at them but they generally ask if you enjoyed your stay. If they do, so, unfortunately we didn't and then explain the above.
If they don't offer a partial refund, ask what the refund policy is and who you would contact regarding it.
We visit relatives about twice a year and we would stay at Travelodge because it was cheap. Then we "discovered" Premier Inn. Same prices but superior rooms.
Ok, not much help now but next time you want a cheap hotel .....
I stayed in the travel lodge in Edinburgh the one on st marys street. We complained, the toilet was covered in pee, the hot water was cold the cold was scalding hot, the bath/ shower covered in someone else's hair and we had no sleep thanks to a noise from the next room which sounded like a washing machine spin cycle (appArantly they have no laundry room so they didn't know what the noise could have been) we got our full money back. I've stayed in a few travel lodges and none have been as bad as that. I would complain then complain to head office to so that they are made aware of the problem
I complained about a travelogue last year and got half our money back in vouchers. We did talk to reception initially but they said all complaints had to go through the main email address. They were really helpful and responded within a day or two.
However, I stayed in a premier inn last week and had a really bad sleep due to noisy plumbing all night and the breakfast was cold- the receptionist was polite but unhelpful and I have emailed twice since we got home with no response from head office at all.
(I'm not a serial complainer- we stay in travelodge/ premier inn regularly and have only ever complained twice!
We now use premier inn instead, worth the extra few £. We had a horrendous itchy night in the Manchester airport one and I ended up having an asthma attack.
Complain, but don't expect anything. It's not just the big chains that are rubbish - many of the 'motels' are, because they know people only stay a night or two and never come back.
We stayed an 'independent' motel last summer, where we had smoke drifting in the drafty window because they weren't enforcing their smoking ban properly, the sachets of milk were out of date, the battery in the TV control was flat, and (worst of all) someone who came in to clean our room left the (ground floor) window open and insecure, and their unflushed poo floating in our loo! Their response was disbelief, dismissal and no discount.
But the ones providing poor customer service forget we're now in a world where people share reviews through social media, so they're short-sighted, and they'll pay the price in the end (I hope!)
Why did you not complain after the first night?
I would send a email of complaint or write a letter, telling the reception staff (or whoever) is only really useful if you want something done, such as moving rooms or a discount, since you don't an email would be better.
really is worth paying the extra tenner for premier inn if you can, some travelodges we've stayed in have been horrific.
Oh by the way, I sent my complaint by email (or the website, can't remember), I usually find that is better than talking to a disgruntled receptionist who is reaching the end of the night shift.
I complained about a Travelodge I stayed at in Reading, the shower and shower tray were green and a bit gross. They dealt with it promptly, politely and to my satisfaction. They even gave me some of my money back, which I was not expecting or looking for (I just wanted them to know about it so they could clean it up). So, you have nothing to lose by letting them know about something that was an issue for you so that they can make improvements. I probably wouldn't complain about noise if I'm staying in a city centre though, if it's a budget hotel I don't expect them to have great soundproofing, and if the noise is outside it's out of their control.
Travel lodges are dreadful places. I've stayed in one twice. Both pretty ghastly. But they are the option to save money and I don't think there's any point in complaining about things like noise and so on.
I would mention it to them.
Did you pay the £19 a night rate? If so then I wouldn't have expected much!
We stayed in one in London once not realising it had the underground - though it was above ground - right at the back of our room. So no sleep was in July so was red hot and had to have the window open. When the trains stopped running around 2am they started doing noisy maintenance work! Room was pretty crappy too. Mind it was worth it as we were there to go to St Mary's hosp about frequent miscarriages got some hope and had a successful pregnancy with our DD being born as result! Premier inn are so much better.
Premier Inn is your friend here. We have used them many times, only had to complain once when they had their heating on during a heatwave. They happily gave me a refund.
I know that the St Mary's Street Travelodge in Edinburgh is really disgusting, the bathroom was dirty and the sink broken. The noise is ridiculously loud too. I found the staff there rude and unhelpful. I would suggest instead the Premier Inn on Princes Street where they clearly state 'Bedrooms are insulated to minimise possible noise disturbance in this major city centre location'. We stayed there at a weekend, right on the main street, and it was virtually silent. The facilities were great for a 'budget' hotel and the staff lovely. They even called me the day before we arrived to ask if there was anything they could do for us, which floor we'd prefer, and any information they could provide. That's great service. Travelodge is cheaper but a false economy as they are monumentally crap.
Put a review on tripadvisor, then others will know to avoid it/know what to expect.
This is of no use whatsoever, but may help in the future...use Premier Inn. They have a no quibble money back guarantee if you don't get a good night's sleep for whatever reason. I invoked it once when somebody was talking on the pathway outside my room on their mobile and they just handed over the dosh no question. I was impressed. And btw I have no connection whatsover with Premier Inn or whoever it is that owns them, but we now stay there really regularly (not surprisingly) and it is is rare for their standards to fall anything below excellent in just about every area.
Having said that, I once complained about the lack of parking at a Travelodge (it was advertsied as having parking) and got vouchers for another stay for the full value. Clearly I have
huge knockers something of a knack when it comes to customer complaints.
I stayed in a TL where the shower didn't work. Only found out in the morning - too late to put it right. I mentioned it at reception, received a grumbling acknowledgement but no apology or offers of money off. In too much of a rush to pursue it, life's too short etc.
I regularly stay in travel lodges. I have complained occasionally (one room in Birmingham stank to high heaven and they moved us immediately) but I generally don't complain about noise, tired/grubby decor.
I always lower my expectations in a travel lodge as you do get what you pay for. That said, I would ask to be moved if there is a heating problem. Don't think you'll get much joy in complaining after the event.
Travelodge aren't good at complaints. We complained about lack of bedding/towels (hotel had run out so we couldn't have showers as we only had 2 hand towels between 4!) and after 3 generalised responses we gave up.
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